John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
 ·CenturyLink
| reply to cmaenginsb
Re: Staffing your WISP
I think we are starting to talk about "hats" here...and what function those "hats" perform.
The question then becomes how many hats can a particular individual wear...and still perform effectively.
If you are a "one-man shop"...obviously you wear them all!
How do you add personnel to your business...and what hats do they wear?
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A is A |
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cmaenginsb
Premium,MVM
join:2001-03-19
Palmdale, CA
| reply to kewlkeed
The one thing I've learned is that any serious WISP will have at least 1 person for sales and marketing. Most WISPs I know fail on this side because everyone focuses on the technical. It's important to have a balance.
On the technical side we actually had 4 different areas:
1. Sysadmin who was primary 3rd level tech support and responsible for the network.
2. OPs manager who was senior RF and responsbile for site buildouts, as the sites needed to be trusted to someone with a bit more qualifications than the installers.
3. Level 2 support, this person was responsible for all "upgraded" support calls and most onsite visits.
4. Installers were responsible for installs and some tech support.
We outsourced level one tech support the the company that did our web and mail hosting.
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CCNA, Comtrain Certified Tower Climber |
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