brad3
join:2006-06-14
Palo Alto, CA
| [ATT CV] call-forward inbound not sending calls to multi-ring li
I use AT&T's CallVantage multi-ring in simultaneous call
mode (a call inbound to my CV number is delivered to 5
other numbers simultaneously). Calls placed directly
to my CV number work fine.
I also call-forward a cell phone occasionally to my CV
number. This worked up until Monday, June 5th, at which
time calls placed to my cell number were not sent on
to my CV multi-ring list.
I've since tested call-forwarding both a ILEC-served
line and a different cell phone to my CV number. No go.
I called CV customer service. They originally told me
that "call forward to a CV number and multi-ring are
incompatible". When I pressed them and told them that
that configuration has worked for over a year up until
recently, they stated "Oh. We'll open a ticket, and
let the escalation folks know that you're one of the
people affected by this issue".
If you've tried to set up this sort of configuration
recently (or might want to in the future), I'd encourage
you to call customer service and log a ticket. They may
have done a recent "upgrade" that broke this functionality. |
