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Forums » Top ISPs by Subscriber Count » AOL's Customer Retention Strategy
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Who thinks bigger is better? »
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Jeffrey
Bye George, 1937-2008
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join:2002-12-24
Long Island
clubs:
·magicjack.com
·Verizon FIOS
·Vonage

 AOL's Customer Retention Strategy

AOL has the most subscribers because they make it all but impossible to actually cancel your account. What a customer-retention policy they have.

»A guy tries to cancel his AOL account, it isn't that easy.
to forum · permalink · · 2006-06-15 15:16:11 · Reply to this


oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA		 Didn't they get fined by NY State over that stuff?
to forum · permalink · · 2006-06-15 15:58:09 · Reply to this


Jeffrey
Bye George, 1937-2008
Premium
join:2002-12-24
Long Island
clubs:
·magicjack.com
·Verizon FIOS
·Vonage
said by oliphant See Profile :

Didn't they get fined by NY State over that stuff?
I remember something about it, but I'm not positive. I'd have to go research a bit.
to forum · permalink · · 2006-06-15 18:23:45 · Reply to this
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« Do you realize....  

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