Jambalaya013
join:2006-06-20
7190 | In Penang - PenangFon or Streamyx ?
Hi y'all,
I'm staying In Penang (Malaysia) and I'm looking into installing either Streamyx or penangfon, now i heard some serious things about Streamyx, just wondering if anyone can feedback on penangfon's service.
Appreciate mucho! |
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Alpha_Tay
join:2003-04-30
Malaysia | penangfon was not that great, visit forum.lowyat.net
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...... |
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CatEyes
Evga
Premium
join:2003-03-10
IG,PG,MY | recent post there saying it's getting more reliable and better
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Penang PC Price listing: WWW.PC1STOP.NET |
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shawkee
join:2006-06-20
Mastic, NY
3 edits | I had very bad experience with their management team. During the hard time when the network was not stable, i filed complaints. But the so-call "CEO" challanged me to terminate the line as that was the best they can do. If you have time, you can visit here (»groups.yahoo.com/group/pjerejak/···e/39?l=1) Very long mail. I agree people needs time to improve, but i would never tolerate if the provider has the kind of attitude that "if you stay with us, accept what we can provide and keep quiet". If so, take out the complaint form from their web site.
Another bad experience, due to some special requirements, our internet backbone is monopolized by PenangFON. As i need the internet to work, i have no choice but i resubmit the application on Apr 26. Since then, when i called to check the status, they gave thousand of non-sense reasons to keep me out(like the application is sent to KL for review, etc). I received a call on June 19 from PenangFON that they rejected my application, with reason "they do not accept applications which terminates within the same year on the same permises". I asked the person to mail me the rejection notice, but the guys said NO and quickly hang up the call (what a professional provider??). In the other hand, this is in conflict with what they have offered in the mail (as posted earlier in the link, under .
From my investigation (as documented clearly in the post), PenangFON 2MB is even slower than StremayX 512kB, and the "CEO" even agree to this fact. The 2MB is only true if both parties are within the same network, meaning PenagFON user to PenangFON user(best effort also). Ask yourself, how many PenangFON users do you think they have (vs StreamyX users)? And their network has no peering with TM. All network traffics actually go to Japan (they peer with NTT Docomo) and come back to Malaysia. But that does not mean their Japan network traffic is good. I have BF2 connects to Japan EA server and get kicked out because of high ping count (>500 pings). I am surviving now without internet, but i wun give them easy life. I will continue my complaint to various government agencies. I will not and never resubmit my application to PenangFON, never again.
Try to find if you see any single word of "sorry" from the company in the email, then you will know how "good" their customer service is. |
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RotiBoi
@60.51.x.x | LOL....
"Hans" |
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REVERSI
@218.111.x.x | ALL ISP exists only to have our money...... MONEY revolve around the world.....
there is definitely no ideal ISP... |
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shawkee
join:2006-06-20
Mastic, NY
1 edit | Hi All,
Just a quick update. Very sad, in less than 24 hours, around 12:02pm today, I received an anonymous "cursing" call, with all kinds of dirty words. So, I lodged a police report just now, worrying on my family safety. The inspector in-charged call up and confirmed that the phone owner is from a company in Belissa Row, Pulau Tikus, providing broadband service. I believe the inspector has given enough warning to him not to disturb me. At the same time, the inspector also mentioned that the guy wants to lodge another police report against me. I am interested to know what have i done wrong? Complaining too much? Is that a crime?
You guys feel that this company is very professional? I know the operation people all station in Mayang Mall office. They told me before that only high position managers are sitting in Belissa Row office. I can guess who that guy is, so can you all.
Before that, i would like express this loudly. All the while, when i talked and discussed anything with the operational people in PenangFON, they are all very polite and patiently listen to my problems, except this "CEO". So, don't take my words that PenangFON as a whole is bad, but this so-called "CEO".
*sign*.....malaysian way®.... Luckily the inspector is very helpful. He asked me to call him back if anything happen to me....
Or maybe, i should stop commenting now, else i am in deep life threatening situation |
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echeo
@60.51.x.x
| Sorry to hear that this matter happen on your place.
But I just wodering whether other subscribers at your apartment are makig this complaint as well.
I read the long email in the yahoo. Noticed that you have CC to all relevant parties and the YB also. I don't think this guy will react to this matter as he is lookikng to his urgent stuff only (no time for small issue) !!
The CEO should have solve this matter professionaly. |
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rajulkabir
join:2004-07-14
Malaysia | reply to shawkee
Thanks for that update. I will definitely make sure not to use PenangFON and to tell all my friends the same thing. That kind of behavior is completely unacceptable. |
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shawkee
join:2006-06-20
Mastic, NY
| reply to echeo
yes, we do have a lot complaint to the company on the slow broadband service. But due to the job needs, a lot of us could not drop the package. I was the one "kek khi(hokkien" or "challanged" by them and i could not take it, thus i terminate. Now, whenever i got call, i either dialup, or if it is too slow to support, i have to rush back to the factory i work for (yes, i am 24x7 oncall).
CEO?? What is the new defination? |
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pmpymn
join:2006-06-21
11900
| PenangFON use to have problem but since 3 months ago, their speed is better then streamyx and I have no problem using it.
It seem, that this guy shawkee must be pissing people off only people would make police report against him and scold him. It takes 2 to make noise.
My experience of using PenangFON is good, if you do not believe me, ask any existing user, not nonsensce user like shawkee. He did a survey on my condo, Alpine Tower but majority of the users do not agree with him. So now he pissed off making a fool out of himself. |
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XEQtor
Wanna See My 8 Boobies?
join:2003-02-20
52100
 ·Streamyx
| With what has been said by shawkee  so far, I have to be a leetle bit cynical to see your post about 'PenangFON so vely the good'.
Care to show hands? Like some speed test results? At least shawkee showed us some 'proofs'.
Am I wrong that you joined this forum several days ago just to rebutt him? You seems to know and hate him more than PenangFON shd. Gawd, you are even Psychic enuf to know where he lives... And personal attacks... are you sure you're not the brother or sister of PenangFON? Son-of-PenangFON??? Relative? Maid? Janitor? Whatever?
shawkee , I will make sure all my Penang friends get to visit yr URL(s), including this thread, and decide for themselves, before they make any decisions. Thank you for the heads up!
XEQ. |
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pmpymn
join:2006-06-21
11900
| He is the trouble maker in my condo and that why I highlight what he has done. If I send you any test, you can always say that it was fabricated. Most of the Condo they service like my condo, managements are given a line. If you do not believe, you can take your notebook as test it out there.
I am not associated to PenangFON but I am a PenangFON user.
What I am requesting all other user is to test it themself, after all the test is free and within their own condo. |
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bixantine
Hyelbaine
Premium
join:2003-03-05
Malaysia
clubs:
| reply to XEQtor
said by XEQtor : shawkee , I will make sure all my Penang friends get to visit yr URL(s), including this thread, and decide for themselves, before they make any decisions. Thank you for the heads up!XEQ. heh...i guess some things never change at all eh XEQtor  kekekeke
Cheers!!! 
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==Ne tournez pas le dos à moi, je ne sera pas igno== Hyelbaine == Lokee == The Blue Pill |
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shawkee
join:2006-06-20
Mastic, NY
| Thanks all. Maybe i should stop talking now. Instead of worrying my family threats, i am now worry about lawyer letters(just received a mail). Let the facts surface by themselves. As i said, the decision is up to you all, i am just sharing my experience. And again, like i mentioned above, i am not saying their product is bad until cannot be used, i am just not satisfy with their customer service attitude. My main objective is constructively "force" them to improve, 'cos it carries the word "Penang"!! |
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pmpymn
join:2006-06-21
11900 | ....if you are not wrong, why worry about lawyer letter unless you must have done something very wrong until some people report you to police and issue you legal letter. |
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shawkee
join:2006-06-20
Mastic, NY
| Thank you for your comments. At the same time, i am not interested at all who you are, but just wonder if PenangFON is the best for you, why didn't you express that in the forum we have for our condo? Why only now? And as the forum is private, not all people can visit it. I can quote few of the statements i have put into the forum when i shared my experience. They read as below:
"If you feel that PenangFON is good for you, you should continue with PenangFON."
"So, if you think you are happy user like XXXX is, please ignore me and continue. It does not make sense to switch also."
Am i trying to forcing people out? I am just sharing my experience. Is that wrong? |
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pmpymn
join:2006-06-21
11900
| well, in our condo private forums somebody has already told you that we are not interested to switch and we are happy with PenangFON when you are asking. Since he (you know who) already said so, I do not want to repeat.
Come to think of the things that you have done eg. promoting other ISP in our condo, I am now suspecting that you are working with another provider as the person going around smearing PenangFON service and trying to get other ISP for your own profit. |
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athlon 11
join:2003-01-15
31400
| reply to shawkee
said by shawkee :Thanks all. Maybe i should stop talking now. Instead of worrying my family threats, i am now worry about lawyer letters(just received a mail). Let the facts surface by themselves. As i said, the decision is up to you all, i am just sharing my experience. And again, like i mentioned above, i am not saying their product is bad until cannot be used, i am just not satisfy with their customer service attitude. My main objective is constructively "force" them to improve, 'cos it carries the word "Penang"!! penangfon wants to use lawyer letter to force a unstatisfied custumer shut up?that is too much!!!! |
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Hans Solo
@60.51.x.x | reply to Jambalaya013
I always had the idea that PenangFON is a VOIP company doing voice only services.They offer narrowband internet services?Fiber getting double digit local numbers?It's a FONNY!
"Hans Solo" |
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