HMS1
join:2006-01-14
Austin, TX
| reply to CO_Chris
Re: Get off the pipe all ready AOL
They fired the CSR as a scapegoat.
He must have been following policy.
Stay with me here. AOL is notorious for doing this. It is clearly the policy to try to stop customers from cancelling. I'm sure they pay CSRs for keeping customers, or penalize them for letting customers cancel. Stories from ex-employees say so. Even posters in this thread suggest the same.
So - this guy was doing his job. He was doing what they force CSRs to do. But when it is revealed to the public, AOL denies that it's the policy and fires him.
Well they shouldn't be allowed to have it both ways. AOL should have to either make the CSRs treat the customers with respect, or defend the employee who does what they tell him to.
I hope he sues. |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by HMS1  :I hope he sues. I am sure he will, but in the same token, I am sure this is a policy that is not written anywhere so when something like this happens, there is nothing to prove that they are told this. I could be wrong but....................we will see. |
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Ahrenl
join:2004-10-26
North Andover, MA | I'm sure they gave him a decent severance package which can be recalled if he speaks to anyone about why he was let go. They do that where I work no matter what reason you're let go. |
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evoxfan
Waiting On Dsl Or Cable
join:2004-02-12
Daleville, AL
| reply to HMS1
said by HMS1 :They fired the CSR as a scapegoat. He must have been following policy. Stay with me here. AOL is notorious for doing this. It is clearly the policy to try to stop customers from cancelling. I'm sure they pay CSRs for keeping customers, or penalize them for letting customers cancel. Stories from ex-employees say so. Even posters in this thread suggest the same. So - this guy was doing his job. He was doing what they force CSRs to do. But when it is revealed to the public, AOL denies that it's the policy and fires him. Well they shouldn't be allowed to have it both ways. AOL should have to either make the CSRs treat the customers with respect, or defend the employee who does what they tell him to. I hope he sues. Nobody can say it better.
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WinXP_Home SP2, 1.8GHz P4, 512DDR, DW7000, SatMex5, 1090MHz, RSL~87, WRT54G v5.0, WGPS606 Printer Server. |
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rogue_
I Have A Secret Window
Premium
join:2001-10-17
Lake Hiawatha, NJ | reply to Cheese
Depends on what state the CSR worked in. Here in New Jersey an employer can fire an employee for no reason. It's the law.
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Bozone (n.): The substance surrounding stupid people that stops bright ideas from penetrating. |
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