US Telco Support > AT&T > AT&T Northeast > {Trouble} Elite DSL, Express Speed

{Trouble} Elite DSL, Express Speed

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Call support ask for Tier 2 and tell them to rip/rebuild your profile. Or post in »AT&T Direct

reply to Rekr
Thanks, posted in the Driect Forum, will see what happens. Also tommorrow Im gonna bring the old laptop outside and connect directly at the NID didnt think to do that.

reply to Rekr
You can but I wouldn't bother. Your profile is built into two spots (I think into your account for sync rate and into the Redback). They must have missed the Redback. Happens quite often it seems.

Direct folks don't work weekends so it may be a bit.
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Rich. My Website - ThisIsPico.Com including the AT&T/SBC Northeast/SNET Status Page and Graphs

Do you think that during the outage in February they did something to the Redback that reset my profile, because before that 3 day outage I was running PRO dsl speeds (2500kps) perfectly fine averaging about 240K down. After the outage I could still sync at the PRO speeds (3008) but could never get more than 165K down. Anyway Mr. Fixit IM'ed me for my phone number so perhaps he can perform some of his magic.

Thx,

Doug

reply to Rekr
Hard to say what caused it. Maybe they moved you to a new Redback or something either to solve the outage or get you up and running again. Maybe they didn't bring your profile over correctly during that move. Could be any number of things. I've noticed some changes taking place recently, not that changes are bad if they are done correctly.

The man is on the case, that's the important part.
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Rich. My Website - ThisIsPico.Com including the AT&T/SBC Northeast/SNET Status Page and Graphs

reply to Rekr
RT fed, clean feed from the outside nid only works if an outside splitter is also installed or you just end up putting the problem in parallel with the DSL modem, if indeed the problem is inside.. My test indicates you should be good to go and get test results in the neighborhood of 5Meg.
»support.sbcglobal.net/dsl/speedt···ex.shtml

reply to Rekr
That being said. Test again and let us know.

Oh yeah and thanks for taking a look at the line again for me Mr. Fixit. bY the way when you check it what exactly do you look for?

reply to Rekr
Tweak test please »/tweaks

reply to Rekr
errors, line capacity and configuration glitches (on our side)..

Any other advice out there, still waiting on the Direct guys to check out my thread.

if you want, might try unplugging all phones, etc that connect to a phone jack, except the DSL modem and retest.. I just retested, still looks fine from this end, clean and green at 6Meg.

reply to Rekr
Mr.Fix - RT or CO fed?

RT, 6300 feet from cabinet

reply to Rekr
Thanks!

Rekr Use Dr. TCP to set MTU to 1492 and RWIN to 13068 in your client PCs (if they are Windows boxes), reboot PCs and re-test.

ok will do when I get home from work and post results