manfmmd
Premium
join:2003-01-14
Earth
clubs:
| said by Shark_615  :So says an obviously well informed, highly educated security expert, with a top level security position from bbr with a dancing... chicken? There are basic AUP and TOS that the users agree to while using the service and behind those should be policies and procedures to deal with anything from billing, support, abuse, etc.
For instance a technician handling an abuse ticket should be able to take action immediately after investigating the situation to isolate the problem. There should be no meetings about it (unless it is a new risk/problem), there should be immediate and decisive action.
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huh? | AIM | Utopia does not exist. |
