Michael R
join:2001-12-23
Tulsa, OK
| reply to Michael R
Re: Deleted 5.0.5. Major slowdown problem solved.
I received a reply from Webroot. Here's what they said:
"Please open Spy Sweeper click on Shields click the Windows System tab. Here uncheck the Keylogger shield at the bottom. This should return the performance level to your computer, but in no way diminishes the functionality of Spy Sweeper." |
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snowj
@optonline.net
| reply to Romeo4
Re: Spysweeper
Romeo,
They added a Self-Protect Shield to this version. To turn it off you have to ...
Press and hold Ctrl+Alt while double clicking the Spy Sweeper banner at the top of the Home window.
Choose option: Turn SPS Off.
If the program worked with any sort of ease, it might actually be a nice feature  |
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snowj
@optonline.net
| reply to tommichael
tommichael,
You might want to try running the clean up tool Webroot has in their support document:
"I am receiving an error message after installing Spy Sweeper 5.0"
»support.webroot.com/ics/support/···ptID=776
You'll find it under Top Spy Sweeper 5.0 Articles. |
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Romeo4
join:2002-02-09
Vancouver, BC
| reply to IZZY3
*bangs head on desk* I've got all protection turned off ....and yet when I'm done using it I can't even end the service ?? so it's setting there wasteing 45megs of ram :| *uninstalls and goes back to 4.5.709*. I HATE this at least with 4.5 I could close the service so it wouldnt be sucking memory when it wasnt being used *I am a geek*.
-Romeo |
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IZZY3
join:2004-08-31
North Richland Hills, TX
1 edit | reply to tommichael
well i hope they resolve it soon. i bought my 1st copy of it few months ago and have been pleased until this release. yet this is the way things go with programs that change frequently. just my 2 cents. i know this i would rather keep the all shields working in 4.5 than disable them in 5. this release will most surely hurt the popularity of spysweeper. |
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tommichael
join:2006-07-24
Washington, MI
| reply to IZZY3
I installed it on three computers and what a disaster. Even now that I have removed Spy Sweeper, my browsers are so slow that I feel like I am using a dial-up instead of cable. Now I have to find a fix for what ever is still holding up my browser. Anyone have any ideas?
On a scale of 1-10 I would give Spy Sweeper 5.0 a (minus) -5. What a waste of money and time! |
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TeMerc
join:2004-01-22
Phoenix, AZ
| reply to IZZY3
From Webroot Customer Advocacy Group:
Webroot would like to thank everyone for their postings about the latest release of Webroot’s Spy Sweeper 5.0.5.1286.
I am a part of Webroot’s Customer Advocacy Group, and wanted to let everyone know that Webroot is aware of the slow performance reports and has a team of engineers looking into a resolution. In the short term, we have published a Knowledge Base article on our Support site that may resolve performance issues if you have installed Spy Sweeper on a system with low available memory. (»support.webroot.com/ics/support/···ptID=776).
Also, if you are experiencing poor performance, please try disabling the Spy Installation Shield, Memory Shield and Key Logger Shield.
We will keep everyone posted when a more permanent solution is available.
Thank you,
Webroot Customer Advocacy Group
Source:
»www.castlecops.com/posts162250-15.html |
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BigPoppa44
join:2005-08-08
Washington, NC
 ·Embarq
| reply to kryptonian
Kryptonian, I had the same problem. I contacted webroot and here is the solution. (1) Open Spysweeper's Home tab (2) Go to the top of the Home pg. and find the Spysweeper logo in dark bold black letters and put your cursor on it and double click while holding down "ctrl" & "alt" buttons simultaneously. This will open about 6 tabs at the top of the page. Find the tab that says "Download Defs" and click. This will get defs v723. |
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anthrorules
Premium
join:2003-09-14
Rollinsville, CO | reply to IZZY3
I long ago gave up WebRoot's Products, particularly SpySweeper. Their products are resource hogs to say the least, and the donateware products (SpywareBlaster, SpywareGuard, Spybot Search and Destroy, Ad-Aware, etc.) out there do a much better job! |
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kryptonian
join:2005-09-14
Philadelphia, PA
1 edit | reply to wrdplyr
I was going to make an entirely new thread about SpySweeper but being as my problem touches on some of what you folks have been gabbing about, I figured id put it here. Has anyone here not been able to update to the latest definitions? Everytime I startup my computer, SpySweeper connects and says its downloaded the latest definitions. Great heh? However, its been the same number for a few days now. 144,170 I think? The version I have on my laptop is stuck at 144,140. |
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wrdplyr
join:2004-12-12
Milton, ON
| reply to IZZY3
I have been a loyal Spy Sweeper paying customer almost since it's inception. I also was an original paying Window Washer customer. I am so disappointed with this latest upgrade. My computer is slower, it loads multiple times on my task bar and the computer hangs at shutdown. I can't run adaware with this thing on and quiet frankly they better get a fix soon. I had to laugh when my laptop asked me if I wanted to update to the newest version. NO WAY!!
My subscription expires in September and if this is the best version they can come up with I'll subscribe to an alternative.
Hurry Up and Fix this obvious problem !!!!! |
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Michael R
join:2001-12-23
Tulsa, OK | reply to IZZY3
Deleted 5.0.5. Major slowdown problem solved.
5.0.5 brought my home PC to its knees. Uninstalled Spy Sweeper 5.0.5 and reinstalled Spy Seeper 4.5 and updated XP Home with latest updates. Major Slowdown Problem now solved. |
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mckenney
Premium
join:2004-09-08
Milwaukee, WI
| reply to Dr Tweak
Re: Spysweeper
This is the most logical/reasonable solution offered yet. I totally agree. I too have FireFox, Spybot S&D, AdAware, AVG, and Kerio Personal Firewall, and an excellent MVP HOSTS file, and have found that simply turning off all "shields" in Spy Sweeper eliminates all the CPU usage/freeze problems. Then, Spy Sweeper is scheduled to run a sweep at 1:00 a.m. which it now does. And you're right again, it is an excellent spyware catcher, and with all shields turned off, plus having all the other programs I use doing their job, I seem to be safe, secure, and still fast.
In other words, I totally agree with your post!  |
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sexyspotboy
@adelphia.net
|  reply to IZZY3
 Definitely having issues with 5.0.1268. My system slows to a crawl, especially when waking up from sleep (and when scanning)!!
Memory usage shoots to 100%. I thought I had a virus and then figured it MUST be this version since I just upgraded yesterday!!!  UGH |
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davegdb
join:2005-04-09
Washington, DC | reply to IZZY3
yes, a problem with the spysweeper update
With the SS update my machine will freeze for seconds at a time every few minutes. Everything just seems slower too. |
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HA Nut
Premium
join:2004-05-13
USA
| reply to owlyn
Re: Spysweeper
You have to turn off the "Common Ad Sites" shield, not the "Host File" shield.
It was not on (which I believe is the default.) And at least in SS 4.5, if the HOSTS Shield was on, a large HOSTS file caused failed installations and fairly slow performance. Webroot's fix for 4.5 was to disable both HOSTS related shields. So I did the same thing in 5.0 (since, depending on the PC, WinPatrol or MJ Registry Watcher was already doing that.) |
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owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
clubs:
| reply to HA Nut
said by HA Nut  :A little followup... I have a laptop at work and my PC at home running ZoneAlarm and a large HOSTS file (mvps.org.) New Spy Sweeper 5.0 and this situation does not get along well. Even with the HOSTS file shield off, SS still somehow saw the HOSTS file with it's Spy Communications shield and was giving unending warnings about access to bad websites. Since I'm a big believer in a managed HOSTS file, I chose to dump SS on these specific machines (went to Windows Defender at work and Spyware Doctor at home.) After switching, I've had no other issues. Will continue to monitor the situation with the remaining PCs on SS 5.0. So far, they are ok. You have to turn off the "Common Ad Sites" shield, not the "Host File" shield. |
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HA Nut
Premium
join:2004-05-13
USA
| reply to IZZY3
A little followup...
I have a laptop at work and my PC at home running ZoneAlarm and a large HOSTS file (mvps.org.) New Spy Sweeper 5.0 and this situation does not get along well. Even with the HOSTS file shield off, SS still somehow saw the HOSTS file with it's Spy Communications shield and was giving unending warnings about access to bad websites. Since I'm a big believer in a managed HOSTS file, I chose to dump SS on these specific machines (went to Windows Defender at work and Spyware Doctor at home.) After switching, I've had no other issues.
Will continue to monitor the situation with the remaining PCs on SS 5.0. So far, they are ok. |
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Lefky
join:2003-08-01
Greenbelt, MD | reply to IZZY3
Thanks, I had turned off the service but I forgot about msconfig. Wish me luck, I am going to reboot to ensure it no longer starts. |
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HA Nut
Premium
join:2004-05-13
USA
| reply to Lefky
SS 5.0 starts in 2 places (one of those then starts a 3rd process.)
The SpySweeperUI starts in the registry in the key called
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
(This can be turned off using MSCONFIG.)
The other is a service called WebrootSpySweeperService (This can be turned off using the Services application in XP.) |
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