[ViaTalk] Call Transfer works!

CyberSultan Premium join:2006-07-20	reply to CyberSultan Re: [ViaTalk] Call Transfer works! said by CyberSultan : said by Fisamo : I don't recall if you get a dialtone right after dialing the 98 or 99 code. In any case, you dial the number you're transferring the call to just after dialing the 98 or 99 code. I have the PAP2T ATA and I cannot get the 98 code to work. It is provisioned with VT. Could that be the problem? 99 is not associated with transfer at all in my ATA (it is a Modem Line Toggle option). I do not see an option for an attended tranfer in the ATA. O.k., I did get the 98 to work for blind transfer using the PAP2T. You have to press the hook flash, then dial 98. The key is to be patient until you hear the tone, which prompts you to type in the rest of the phone number. Once it recognizes that you typed in the entire phone number, you get a dial tone indicating you can safely hang up. The thing I like about this method versus just pressing hook flash, dialing the destination number, then hanging up (which also works as a blind transfer), is that *98 sends the CID of the number you are transferring instead of your own. I like it.
	to forum · permalink · · 2006-09-04 13:30:45 ·
CyberSultan Premium join:2006-07-20	reply to nycityny said by nycityny : said by Fisamo : It makes perfect sense for VT to remove the Call Recording entry from their feature list, because it's currently disabled with no public ETA for its return. However, call transfer works, even if not by the method originally programmed. The steps to transfer a call are readily understood, so why not indicate that it does work this way? I am still of the opinion that VOIP companies don't want to push Call Transfer. After all, a transferred call basically lets a non-customer ride on the backs of the VOIP network for free. VoicePulse has "been working on fixing" Call Transfer for months. Yeah, right. I can also see that point of view, but with conditional call forwarding (not sure how many offer that besides VT), it is virtually doing the same thing as a call transfer...except you know in advance the source and destination callers upfront.
	to forum · permalink · · 2006-08-30 12:57:32 ·
Fisamo Premium join:2004-02-20 Apex, NC ·VOIPo ·AT&T CallVantage	reply to nycityny I can see that point of view--it probably wouldn't be too hard to abuse such a feature. However, I would think that in most cases, the so-called non-customer would, in fact, be the customer on his mobile phone. But since maintaining a transferred call would use two data streams on the switch (but still leave the original line free to make or receive calls), there is a real impact on server load, etc. if this feature is enabled.
	to forum · permalink · · 2006-08-30 12:33:23 ·
nycityny Premium join:2005-08-09 New York, NY ·PHONE POWER ·VoicePulse ·RCN CABLE ·ViaTalk	reply to Fisamo said by Fisamo : It makes perfect sense for VT to remove the Call Recording entry from their feature list, because it's currently disabled with no public ETA for its return. However, call transfer works, even if not by the method originally programmed. The steps to transfer a call are readily understood, so why not indicate that it does work this way? I am still of the opinion that VOIP companies don't want to push Call Transfer. After all, a transferred call basically lets a non-customer ride on the backs of the VOIP network for free. VoicePulse has "been working on fixing" Call Transfer for months. Yeah, right.
	to forum · permalink · · 2006-08-30 11:48:15 ·
Fisamo Premium join:2004-02-20 Apex, NC ·VOIPo ·AT&T CallVantage	reply to bmize13 It makes perfect sense for VT to remove the Call Recording entry from their feature list, because it's currently disabled with no public ETA for its return. However, call transfer works, even if not by the method originally programmed. The steps to transfer a call are readily understood, so why not indicate that it does work this way?
	to forum · permalink · · 2006-08-29 23:56:16 ·
CyberSultan Premium join:2006-07-20	reply to bmize13 The call transfer and call recording were actually features that helped me decide on going with ViaTalk as they are features I would like to use. Perhaps they took them off the main site for the time being as they are not currently available. Smart move IMO. What I think is always helpful is to have a list of those features that are planned and in the works. There was actually a bit of excitement around the VT service when VT was posting their latest round of features for the near future. Gave us a chance to discuss the potential uses of the features. VTinside.com could be utilized more in that area. I have already suggested to VT that new features be posted as beta with the ability to provide feedback on the functionality as well as any bugs that might exist. This could be done through the CP, separate from the normal ticket system. VT would then have time to work on improvements to the new features...based on the recommendations of the user base...and get some good, solid, functional features that will keep them in the forefront of the rest of the providers out there. One thing seems clear. The people at VT seem to be the biggest tech geeks in the business. Makes for a fun and exciting future in VOIP.
	to forum · permalink · · 2006-08-29 23:33:46 ·
bmize13 join:2006-04-17 Dallas, GA ·VOIPo ·PHONE POWER ·ViaTalk	reply to Boolah They still have Call Recording listed in the flash slide that shows the various features on the main page. I didn't wait long enough to see if transfer would scroll on by... I do hope the transfer comes back. And the recording would be good for those that actually need it.
	to forum · permalink · · 2006-08-29 23:07:32 ·
Boolah join:2003-11-08 1 edit	reply to Fisamo Hmm - it looks like ViaTalk has taken call transfer and call recording off of their feature list. Any comment Brendan? Can we expect these features back or are they gone for good?
	to forum · permalink · · 2006-08-29 21:51:09 ·
Fisamo Premium join:2004-02-20 Apex, NC	reply to CyberSultan I'm on BYOD, and the * codes don't work for me, either. Someone else mentioned using those codes that are built into the TA. I got reorder tone when trying it on mine just now.
	to forum · permalink · · 2006-08-29 19:25:18 ·
CyberSultan Premium join:2006-07-20	reply to Fisamo said by Fisamo : I don't recall if you get a dialtone right after dialing the 98 or 99 code. In any case, you dial the number you're transferring the call to just after dialing the 98 or 99 code. I have the PAP2T ATA and I cannot get the 98 code to work. It is provisioned with VT. Could that be the problem? 99 is not associated with transfer at all in my ATA (it is a Modem Line Toggle option). I do not see an option for an attended tranfer in the ATA. I can use the 3-way calling functionality to do both a blind and attended transfer. Just want to see if, being provisioned, this can also be done with codes as well. Anyone have success with using codes as a provisioned customer?
	to forum · permalink · · 2006-08-29 17:27:20 ·
Fisamo Premium join:2004-02-20 Apex, NC	reply to Agrajag I don't recall if you get a dialtone right after dialing the 98 or 99 code. In any case, you dial the number you're transferring the call to just after dialing the 98 or 99 code.
	to forum · permalink · · 2006-08-28 13:13:41 ·
Agrajag join:2005-04-04 Cherry Hill, NJ	reply to Fisamo Dumb question. With 98 and 99 how do you tell it where to transfer to?
	to forum · permalink · · 2006-08-28 12:58:21 ·
Lernim join:2005-07-09 Erie, PA	reply to RockyBB RockBB thanks, but way beyond my needs . Was thinking walkie talkie( but then I'd have another device on my desk), or get a set of those panasonics or unidens with built in intercom. Fisamo, damn good explanation, very thorough thanks.
	to forum · permalink · · 2006-08-03 08:12:28 ·
Fisamo Premium join:2004-02-20 Apex, NC ·VOIPo ·AT&T CallVantage	reply to Lernim Blind transfer is when someone calls you, you put them on hold, dial the number to which you're transferring them, and immediately transfer the call. Typically the person being transferred then hears the ringback from the new call. If the line is busy or the person isn't there, the original caller would have to deal with the consequences (leave message or hang up). An attended transfer is when you put a caller on hold, dial the number you're transferring them to, and wait for the call to be answered. Typically, you'll say to the person who answers, "I'm transferring a call to you." When you release the line, the holding party is connected to the "new" call. In this case, if the line is busy or you get dumped to voicemail, you'd return to the original call and disconnect the second call.
	to forum · permalink · · 2006-08-01 13:46:55 ·
CyberSultan Premium join:2006-07-20	reply to Fisamo said by Fisamo : How do you do it? Just flash the switch-hook, and dial the number you want to transfer the call to. When you're ready to transfer the call (either immediately after dialing or after the 3rd party answers), hang up the VT line. Voila, the call is transfered. Is this the way it is now supposed to work, or is this just using functionality of the 3-way calling as a work-a-round? The ViaTalk website says you hit ##, then the phone number (which last time I tried did not work). I submitted a ticket on this and was told that this feature and Call Recording are currently disabled.
	to forum · permalink · · 2006-08-01 13:41:06 ·
RockyBB Premium join:2005-01-31 Longmont, CO	reply to Lernim you don't have to buy a telephone system to make an intercom in the house. The Nuvio nPBX system, typically sold to businesses, will do intercom when used with the Polycom IP 501 phone sets. Each phone would have its own VM and internal extension number. The phones are roughly $220 each to purchase, and the monthly subscription is roughly $45/month per phone. It's priced appropriate for business (and has many business features such as auto attendant), and might not be appropriate for your needs especially if you have lots of phones (each phone would have to plug in to a network connection and electricity), but internal intercom can be done with VOIP...
	to forum · permalink · · 2006-08-01 13:21:25 ·
Lernim join:2005-07-09 Erie, PA 1 edit	reply to ForgotMyUsername [QUOTEWhy not use your ATA for these features? For example, if you have a PAP2, flash then * 99 then the number will do an attended transfer. Flash then *98 then the number will do a blind transfer. I have found the ATA to be the most reliable method for using features like transfer. What is an attended transfer, blind transfer? I'm wondering if this is possible before I go out and purchase a new phone system with intercom. I have a 2 story house and spend quite a bit of time upstairs, could I use the call transfer or something similar as some sort of intercom? Tried calling my own number but of course that doesn't work.
	to forum · permalink · · 2006-08-01 13:09:16 ·
pende_tim Premium join:2004-01-04 Andover, NJ	reply to KLH Thanks!
	to forum · permalink · · 2006-07-13 11:35:12 ·
KLH join:2001-09-24 Vincennes, IN	reply to Fisamo To see a list of features on the PAP2, click on this link, then click on "Regional" »www.linksysdata.com/ui/PAP2/Admin-Basic.htm
	to forum · permalink · · 2006-07-13 10:59:14 ·
Fisamo Premium join:2004-02-20 Apex, NC	reply to ForgotMyUsername The unattended transfer feature worked (*98), but the attended transfer on my TA (SPA-2100, BYOD) gave me a reorder tone. I can double-check, but I don't believe I disabled that feature in my TA when I programmed in the VT creds.
	to forum · permalink · · 2006-07-13 10:46:14 ·


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