Chiyo
Save Me Konata-Chan
Premium
join:2003-02-20
Minneapolis, MN
clubs:
 ·Comcast
| Typo
Hey there is a type 
Anyway I don't see what the big deal is why this is such a huge deal to everyone but from what I read this morning about adelpha that this is a good thing and the company can be put in the ground once and for all.
--
"Sure there have been injuries and deaths in boxing - but none of them serious."- Alan Minter, Boxer"I get to go to lots of overseas places, like Canada."- Britney Spears, Pop Singer |
|
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
1 edit | If you think slower speeds and more expensive HSI with worse customer service for those going to TW is a good thing, well, then, yeah  |
|
Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
| reply to Chiyo
Sad for those fellow broadbanders going to Comcrap.  Terrible TV service, intermittent HSI, and ever increasing monthly $$$. Been there, done that! 
--
If only the Verizon CSRs worked this well. |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| reply to DannyZ
said by DannyZ  :If you think slower speeds and more expensive HSI with worse customer service for those going to TW is a good thing, well, then, yeah I rarely ever have issues with my TW. |
|
SOLdesign
Did I drink a shot of Irrational Whore?
Premium
join:2002-07-29
Woodland Hills, CA
·RoadRunner Cable
| reply to DannyZ
I moved from Adelphia to TW last year and customer service is outstanding, more channels, more payVOD and free VOD.
--
"Why don't you just Xanadu yourself right into the police car sir? Well, why don't you just Xanadont!" - Reno 911 |
|
TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to Mactron
said by Mactron :Sad for those fellow broadbanders going to Comcrap. Terrible TV service, intermittent HSI, and ever increasing monthly $$$. Been there, done that! Ashamed you had bad service. I had and have great service and no problems. In any case, the switch is mostly irrelevant. The local mgt, service personnel, and infrastructure all come over intact to Conrail. If Adelphia is good for you now, it will be no different under Comcast. The only changes will be an eventual change in some TV networks being carried and an equalization of prices over time. Cable companies like Comcast and TW are multi system operators(MSOs) and each local system is run almost as an independent company. That is why some areas in a cable company are great(like mine) and others are not so hot. It takes many many years for an area to change from its heritage.
--
--
Join Red Room Forum
BLOG tkjunkmail.blogspot.com
My Web Page |
|
vice8686
join:2000-10-13
Lancaster, CA
| reply to DannyZ
From what I understand, it doesn't quite work that way. Once the infrastructure is in place and service is good, then service will not change, only the cable company name. I have great service with Adelphia's HSI, always on, very stable and fast. I expect that once Time Warner takes over that this will continue. I'm not worried. |
|
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
1 edit | reply to Cheese
I rarely have issues either. But anytime I call or email RR to inquire about things, I get either incorrect information, or they just gloss over my questions.
In a recent email exchange with support, I asked 5 questions, clearly separated from each other to prevent confusion. The reply consisted of an answer to one question, and a restatement of something else I had written. I replied back, pressing for the answers to my other questions, to which support replied answering 2 more questions, completely ignoring the rest.
Stuff like this doesn't just happen occasionally, but every time I contact support, bar none.
--
Out the 10BaseT, through the router, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by DannyZ :I rarely have issues either. But anytime I call or email RR to inquire about things, I get either incorrect information, or they just gloss over my questions. In a recent email exchange with support, I asked 5 questions, clearly separated from each other to prevent confusion. The reply consisted of an answer to one question, and a restatement of something else I had written. I replied back, pressing for the answers to my other questions, to which support replied answering 2 more questions, completely ignoring the rest. Well, don't email, call them. Email is a bad way for ISP issues, at least to me it is. |
|
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
| Well, I don't have a phone.
And that was just an example of the most recent exchange with support. On the occasions I have called, it has been the same level of service. incorrect information, or an inability to answer my questions.
--
Out the 10BaseT, through the router, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by DannyZ :Well, I don't have a phone. And that was just an example of the most recent exchange with support. On the occasions I have called, it has been the same level of service. incorrect information, or an inability to answer my questions. The first level or second level techs? Or both? |
|
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA | To be honest, I can't remember. But it doesn't matter, to me anyway. Support is support; they should be able to give me correct information. |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by DannyZ :To be honest, I can't remember. But it doesn't matter, to me anyway. Support is support; they should be able to give me correct information. Yes, they should, but the level 1 are mostly worthless. If I need to call, I just explain they will not be able to help me and transfer me to the next level  |
|
LeftOfSanity
join:2005-11-06
Felton, DE | I love when people think they know so much. |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
2 edits | said by LeftOfSanity :I love when people think they know so much. This directed towards me? If so, this is all I have to say to you |
|
