Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| reply to DannyZ
Re: Typo
said by DannyZ  :If you think slower speeds and more expensive HSI with worse customer service for those going to TW is a good thing, well, then, yeah  I rarely ever have issues with my TW. |
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DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
1 edit | I rarely have issues either. But anytime I call or email RR to inquire about things, I get either incorrect information, or they just gloss over my questions.
In a recent email exchange with support, I asked 5 questions, clearly separated from each other to prevent confusion. The reply consisted of an answer to one question, and a restatement of something else I had written. I replied back, pressing for the answers to my other questions, to which support replied answering 2 more questions, completely ignoring the rest.
Stuff like this doesn't just happen occasionally, but every time I contact support, bar none.
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Out the 10BaseT, through the router, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by DannyZ :I rarely have issues either. But anytime I call or email RR to inquire about things, I get either incorrect information, or they just gloss over my questions. In a recent email exchange with support, I asked 5 questions, clearly separated from each other to prevent confusion. The reply consisted of an answer to one question, and a restatement of something else I had written. I replied back, pressing for the answers to my other questions, to which support replied answering 2 more questions, completely ignoring the rest. Well, don't email, call them. Email is a bad way for ISP issues, at least to me it is. |
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DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
| Well, I don't have a phone.
And that was just an example of the most recent exchange with support. On the occasions I have called, it has been the same level of service. incorrect information, or an inability to answer my questions.
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Out the 10BaseT, through the router, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by DannyZ :Well, I don't have a phone. And that was just an example of the most recent exchange with support. On the occasions I have called, it has been the same level of service. incorrect information, or an inability to answer my questions. The first level or second level techs? Or both? |
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DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA | To be honest, I can't remember. But it doesn't matter, to me anyway. Support is support; they should be able to give me correct information. |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by DannyZ :To be honest, I can't remember. But it doesn't matter, to me anyway. Support is support; they should be able to give me correct information. Yes, they should, but the level 1 are mostly worthless. If I need to call, I just explain they will not be able to help me and transfer me to the next level  |
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LeftOfSanity
join:2005-11-06
Felton, DE | I love when people think they know so much. |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
2 edits | said by LeftOfSanity :I love when people think they know so much. This directed towards me? If so, this is all I have to say to you |
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