phlow
join:2004-03-03
Cornelius, NC
1 edit | Unable to get my Earthlink DSL up and running.
Add me to the list of those unable to get my Earthlink DSL up and running.
VITAL SIGNS:
ZyXeL P-600
Cornelius, NC (Provisioned by BellSouth, i think, but not sure)
modem configured as shipped from Earthlink
no other phones , plugged into any outlets
SYMPTOMS:
DSL light solid green
Ethernet light solid yellow
power light solid
email authorization does not come up automatically, but does when i enter »192.168.1.1/zCfgPPPOE.html directly.
when i enter my email and password, get message that it fails to recognize my username and password
from ZyXel Diagnostics, unit passes DSL synch, but fails DSL loopback.
noise margin diagnostics below:
LAN connections
Test your Ethernet Connection PASS
WAN connections
Test ADSL synchronization PASS
Test ADSL(ATM OAM) loopback test FAIL
Test PPP/PPPoE server connection FAIL
Ping default gateway FAIL
System Status
System Name:
ZyNOS F/W Version: V3.40(AHC.0) | 11/16/2005
DSL FW Version:TI AR7 05.00.03.e6
Standard:Multi-Mode
WAN Information
IP Address:0.0.0.0
IP Subnet Mask:0.0.0.0
Default Gateway:MyISP
VPI/VCI:0/ 35
UPSTREAM NOISE MARGIN
noise margin upstream: 23 db
output power downstream: 6 db
attenuation upstream: 15 db
tone 0- 31: 00 00 00 00 22 34 44 45 55 55 55 44 44 44 32 00
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
DOWNSTREAM NOISE MARGIN
noise margin downstream: 23 db
output power upstream: 1 db
attenuation downstream: 22 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 00 00 00 02 23 34 44 44 44 44 44 44 44 44 44 44
tone 64- 95: 04 44 44 44 44 44 44 44 44 44 44 44 44 43 33 33
tone 96-127: 33 33 33 44 44 44 44 43 33 33 33 33 33 33 33 33
tone 128-159: 33 33 33 33 33 33 33 32 22 22 22 22 22 22 22 22
tone 160-191: 22 22 22 22 22 22 22 22 22 22 22 22 22 00 00 00
Do these statistics indicate any kind of problem on my line? i am getting ready to call to get a US MAster tech, as the guys from india have not been able to help me.
--
respect,
pHlow
[Mod Note: Post moved to start a new thread. skj] |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| If your username and password do not stick in the Modem setup then you need to call EL as that usually means your line is not fully setup or that it's configured to another provider. Are you in the Verizon Area? Did you have DSL from another provider before Earthlink?
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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phlow
join:2004-03-03
Cornelius, NC
| reply to phlow
yes Dr Olds, i finally gave up on my own and called into a US MasterTech last night. after trying a few things with me, he confirmed that there was an issue and started a trouble ticket.
i guess now i just have to wait for TRON to call me back.
the line was never setup for DSL by me before, but we just bought the house. it's possible it was set up with BellSouth by prior owners. line is provisioned by BellSouth, master tech confirmed that last night.
i will update all, once TRON hits me back.
--
respect,pHlow |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA |  reply to phlow
(topic move) Unable to get my Earthlink DSL up and running.
Moderator Action
The post that was here (and all 3 followups to it), has been moved to a new topic .. » Earthlink DSL Connection Issues
stated reason was: New Topic |
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phlow
join:2004-03-03
Cornelius, NC
| reply to phlow
Re: Unable to get my Earthlink DSL up and running.
i am please to report that when i came home from a weekend at the beach kiteboarding, a tag (bellsouth) was on my doorknob with the handwritten note "DSL Repaired". well, his handwritten note is accurate.
connect cleanly, speed seems very good. i am now a happy camper.
i spent a total of about 12 hours on hold and with various 1st level, master techs, and TRON reps going through the same scripts over and over.
if anyone can figure out the smoking gun to convince earthlink when the issue is clearly a line provisioning issue, we could increase their user base's customer satisfaction immensely.
if your symptoms (loopback fail, username / password not accepted) push them hard to come out and check your physical line.
best of luck to all of you and thanks for your help.
--
respect,pHlow |
|
Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | Congratulations!  |
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