DrDemento
join:2005-07-25
Brick, NJ
| NAV 2006 problem
After updating virus definitions with all updates on July 28th I find when I boot up my windows XP computer a message saying Norton 2006 does not support repair and requests me to uninstall and reinstall. I have to click OK to continue booting up. Anyone know anything about this and how do I get rid of this annoyance. |
|
MagMan
Life is simpler when you tell the truth.
Premium
join:2003-10-01
Westlake, OH
 ·AT&T Midwest
·AT&T Midwest
| Happened to me today to,said okay have not seen it since. 
I have been messing with some new programs that require restarts have not seen a re-occurrence yet can't figure it out either. 
--
"The truth is incontrovertible, malice may attack it, ignorance may deride it, but in the end; there it is." |
|
DrDemento
join:2005-07-25
Brick, NJ | reply to DrDemento
Been on line chatting with Symantec for about 1/2 hour and all they can suggest is the usual uninstall the product and reinstall but I was hoping for a simple solution |
|
MagMan
Life is simpler when you tell the truth.
Premium
join:2003-10-01
Westlake, OH | reply to DrDemento
It just happened to me again now when I opened an e-mail with an attachment very strange indeed.  |
|
DrDemento
join:2005-07-25
Brick, NJ
| reply to DrDemento
There is something in the most recent update that has caused the problem but talking to Symantec was useless. I am pretty sure that going through an uninstall followed by reinstalling and then running Liveupdate and getting the most recent update will cause this to occur again. Wonder if anyone else is seeing this and has a solution. |
|
snowj
@optonline.net
| You could always try system restore, though if it was the update, like you said -- the minute Live Update runs again, it'll be back. Of course you'll have a lot of company if you're right
Maybe you could wait for the next intelligent update release (or try today's if you think it's worth a shot) and manually apply it to fully replace your existing definitions. |
|
DrDemento
join:2005-07-25
Brick, NJ
| reply to DrDemento
Resolution! When nothing else seemed to work uninstalled NAV 2006 and then reinstalled. So far the annoying message has not recurred. If anyone else is seeing this, it looks like something in the July 28th update causes it but can be corrected with an uninstall/reinstall. |
|
Peter149
join:2006-07-29
INDIA
|  Hi All
Greetings!!!
This problem is caused by a recent update on 28th July liveupdate.
This problem can be solved in this way:
Solution :
Step 1 : Download & Install Windows Cleanup Utility
»download.microsoft.com/download/···cuu2.exe
Step 2 : Click on Open Windows Cleanup Utility(Start --> All Programs -->
Windows Cleanup Utility)
Step 3 : Removed the Entry by the name : NAV2006 12.2.1.13
Step 4 : Close all the programs
Step 5 : Restart the computer to verify
Reason to do is, the above said file is conflicting to the recent liveupdate. It has been identified by symantec it has been revoked on 29th 7AM PST itself. Even uninstallation and reinstallation will work after the above said
time but the above steps will consume your time.
Regards
Peter
_______________
Tamil Nadu. INDIA |
|
wwongma
join:2002-03-26
Westwood, MA
| Hi, encountered same "problem" and went through symantec online help. Did all except reinstall.
Saw this posting and glad to see not the only one and saw these instructions which looked earier than reinstalling but noticed something different.
downloaded the cleanup utility and it installed
Go to Start --> All Programs --> I see Windows Install Clean up. (you might have meant that)
I click on that and it brings up cleanup screen, scroll down, I see Norton Antivirus 2006 12.2.0.13. not the version you have. Is that what you meant?
What does this utility actually do? Any affects on NAV and rest of my machine?
Also where in symantec did you get this information? Link?
Thanks
WW |
|
wwongma
join:2002-03-26
Westwood, MA
| reply to DrDemento
Here's something from symantec
“Symantec is currently responding to a LiveUpdate patching error. If you are seeing the message, “Norton does not support the Repair feature”, please cancel out of that dialog. If the error is repeated following another computer restart, cancel out of that message as well. Your Norton program will continue to function properly despite these messages. Symantec will post a resolution to LiveUpdate shortly. Please run LiveUpdate daily.” |
|
bettywont
Premium
join:2004-09-11
Montreal, QC
| I spoke to a second and third level tek in regards to this
problem (even with a priorty number)it took 35 minutes to
get thru and they are well aware of the problem.They assured me that the program is functioning properly and they will be fixing it soon.I sure hope thats the truth
Oh well some paranoa is telling me to do their on line scan |
|
btaylor1
Don't Tread On My Avatar
Premium,MVM
join:2002-10-13
Dallas, TX
2 edits | we've been experiencing same problem and i was about to give up on symantec and nav for good. based on these reported developments, i'll wait one week for a resolution before uninstalling and buying something from someone else
UPDATE: i just saw this at symantec's site
»service1.symantec.com/SUPPORT/ts···Document
I TRIED FOLLOWING THE INSTRUCTIONS AND PROBLEM SEEMS FIXED FOR NOW! |
|
snowj
@optonline.net
| Good find btaylor1, what an odd solution. It'd be nice if Symantec had included a bit more info on the problem/workaround.
Judging by the number of replies this topic has gotten, this hasn't hit a lot of people (myself included, at least up til now). Was what preceded it an update released through a manual Live Update run, as opposed to the auto av def update I initially thought it to be? |
|
wwongma
join:2002-03-26
Westwood, MA | reply to DrDemento
thank you!
it worked for me...openning docs and restarting pc, the message did not appear.
WW |
|
MagMan
Life is simpler when you tell the truth.
Premium
join:2003-10-01
Westlake, OH | reply to btaylor1
Worked for me to thanks. |
|
craig70130
Premium
join:2004-04-27
New Orleans, LA | reply to DrDemento
Same problem here. Did the reinstall route. |
|
Mercurybird
Premium
join:2004-06-24
Hooks, TX
 ·Allegiance Communi..
·CableOne
| reply to DrDemento
This kind of jazz is exactly why I have three full versions of NAV (2002, 2003, 2005)but don't use either one of them. I bought the full version three times because I was so faithful to them. But it seemed like every other time I updated, the update would break it. Then I couldn't find the info I needed on their website to fix it. Like searching for a needle in a haystack. 
So finally I uninstalled it and installed Windows Defender and Windows OneCare. Then I setup a Smoothwall hardware firewall, and never looked back. No muss no fuss, but most importantly, no more problems.
Okay I feel better. My experience is important to the outcome of this thread. Take my input for what it's worth. I hope your problem has a happy ending.
--
"The farther back you're able to look, the farther forward you are likely to see." Winston Churchill |
|
cwishart
join:2005-09-05
Canada | reply to DrDemento
This is why I use the Symantec Corporate Edition, to be rid of the Norton Problems :P |
|
ayashchu
join:2003-01-14
Lombard, IL
| reply to DrDemento
is it just me or have you noticed that with every year since 2000 (for me anyway), NAV has become a behemoth...
it's larger and larger with every year and the sheer number of services and tasks is mind boggling...
I finally had it with NAV about a week ago and loaded NOD32 instead...
On my other computer I've loaded Microsoft's latest LiveOne... |
|
