wwongma
join:2002-03-26
Westwood, MA
| reply to Peter149
Re: NAV 2006 problem
Hi, encountered same "problem" and went through symantec online help. Did all except reinstall.
Saw this posting and glad to see not the only one and saw these instructions which looked earier than reinstalling but noticed something different.
downloaded the cleanup utility and it installed
Go to Start --> All Programs --> I see Windows Install Clean up. (you might have meant that)
I click on that and it brings up cleanup screen, scroll down, I see Norton Antivirus 2006 12.2.0.13. not the version you have. Is that what you meant?
What does this utility actually do? Any affects on NAV and rest of my machine?
Also where in symantec did you get this information? Link?
Thanks
WW |
|
Peter149
join:2006-07-29
INDIA
|  reply to DrDemento
Hi All
Greetings!!!
This problem is caused by a recent update on 28th July liveupdate.
This problem can be solved in this way:
Solution :
Step 1 : Download & Install Windows Cleanup Utility
»download.microsoft.com/download/···cuu2.exe
Step 2 : Click on Open Windows Cleanup Utility(Start --> All Programs -->
Windows Cleanup Utility)
Step 3 : Removed the Entry by the name : NAV2006 12.2.1.13
Step 4 : Close all the programs
Step 5 : Restart the computer to verify
Reason to do is, the above said file is conflicting to the recent liveupdate. It has been identified by symantec it has been revoked on 29th 7AM PST itself. Even uninstallation and reinstallation will work after the above said
time but the above steps will consume your time.
Regards
Peter
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Tamil Nadu. INDIA |
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