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Forums » US Cable Support » Time Warner Cable TV/Voice » [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner
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dennis1x36

join:2002-04-02
Frisco, TX

[Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

The running DWF comcast thread was a great one. Hopefully we can continue it here.
dennis1x36

join:2002-04-02
Frisco, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

Of all the many gripes I have with TW over Comcast (no espn2hd, no nfltv, limited ondemand, etc), the worst is the overnight quality change of hbohd and shotimehd....the "flicker" is the worst...and Ive verified it with a couple friends across the metroplex. I dont know what causes it but in dark scenes it is annoyingly evident.
Scotty6595

join:2005-04-03
Frisco, TX

1 edit

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I can confirm this on HBO HD.. It was very noticeable during War of the Worlds the other night...

Sattelite is looking better and better...
rakswp

join:2004-07-22
Richardson, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

The dreaded ad in the guide is gone, thank goodness. Scathing emails seem to have some effect.

Also --

I received a Time Warner Cable catalog in the mail today. Two things are disturbing, from an HDTV perspective -

1. HDNet and HDNet Movies are not listed on the page where they talk about HD.

2. UniversalHD is listed though, and it is not even in the channel lineup. What gives?

kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I know this doesn't directly affect the Dallas market but it is still interesting:

»abclocal.go.com/ktrk/story?secti···=4423119
--
kcharg
dennis1x36

join:2002-04-02
Frisco, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

doesnt make much sense..why not keep each metro area instead of the high cost of switching within texas.
Scotty6595

join:2005-04-03
Frisco, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

"doesnt make much sense..why not keep each metro area instead of the high cost of switching within texas."

Probably to make the government happy... and to regionalize there systems... (I know that doesn't quiet make sense with the Houston swap but...)
mkjac1

join:2007-06-18
Dallas, TX
TW has HDNet and Universal on their lineup. They're in the $3 HD tier. In Richardson, the channels numbers are 795 and 805. They also just added ESPN2HD (not on a tier) at channel 785.

delish

@ti.com
dennis1x, one of your gripes was that there is no espn2hd? did you have this with comcast in frisco? because we sure didn't have it in dallas
Scotty6595

join:2005-04-03
Frisco, TX

1 edit

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

No, we didn't have espn2 HD here in Frisco. As of today we have less service for the same amount of money... Hmm, not a very good first impression TW.
dennis1x36

join:2002-04-02
Frisco, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

no, we didnt have espn2hd solely because the market was slated for TW takeover, all other comcast markets had/have espn2hd.
mkjac1

join:2007-06-18
Dallas, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

ESPN2HD is on now - channel 785
zeroendless

join:2001-12-27
Dallas, TX
All these drama shall end as soon as Fios move in my neck of wood.

Fios for president !! ... LOL
Grotto

join:2006-08-08
Grapevine, TX
Can anyone tell me if Time Warner offers BBCA on demand?

Thanks!
mkjac1

join:2007-06-18
Dallas, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

Yes, TW has BBCA on Demand. Go to channel 1, then choose the "Entertainment" folder (its on the 3rd screen of On Demand) and then pick "BBC America".
MartyParty

join:2001-01-03
Dallas, TX
i wanna know why houston gets comcast all of a sudden. let them keep time warner and bring comcast back here.
tailchaser

join:2000-02-05
Plano, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I'm headin' for the hills. Ordered Verizon FIOS TV today after it took 92 minutes to report a service outage last night... and 37 more minutes for the guy to check for and alert me to an outage in my area.
zeroendless

join:2001-12-27
Dallas, TX
Someone mentioned in the old post that he is having problem with ESPN HD channel where you can't pause, rewind and such. I tested it out and confirmed it's not working.
np23

join:2005-10-28
united state

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

said by zeroendless See Profile :

Someone mentioned in the old post that he is having problem with ESPN HD channel where you can't pause, rewind and such. I tested it out and confirmed it's not working.
That was me...stupid TW has sent our system in the dumper.
waynestp

join:2004-05-07
Euless, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I don't have any DVR functions on ESPN HD. All other channels work fine. Also the digital simulcast channels, 250-253 keep messing up. I get lots of pixels or it's just a black screen. Anybody else?
mkjac1

join:2007-06-18
Dallas, TX
It works for me - what city are you in?

dswinney

@comcast.net
I live in Plano and I am not seeing this problem. I am able to perform all DVR functions on ESPN HD as was the case with Comcast before the transition.
Scotty6595

join:2005-04-03
Frisco, TX

I'm still getting that stupid TV Guide add at the bottom of my guide. I tried unplugging / plugging back in with no luck... Anyone have any suggestion how to get this crap off my screen....lol

Thanks TW..
rakswp

join:2004-07-22
Richardson, TX
Everyone --

Please go to the "contact us" page on time warner's site and email them that the ad is unacceptable.

A scathing email might be the only way these tools get rid of the ad.
madster30

join:2006-02-11
Plano, TX
Plano 75024 here

I still have the ad, too. Also, it seems that the quality of the analog channels got a lot worse. They always used to look ugly on my HD TV, but now they're almost unwatchable even on my standard TVs, too. What's going on?

Fobulous
Premium
join:2002-08-14
Missouri City, TX
clubs:
·Comcast

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I don't see the ads in the Guide. here i'm in 75025.

I did see the flickers on HBOHD but it was around a week ago..

What i want to see TW do is to get us 2 HBO HDs like they have down in Houston.
--
After one look at this planet any visitor from outer space would say "I want to see the manager."
- William S. Burroughs
StimpyJCat

join:2006-07-27
Irving, TX

Still have the Ad in Irving.

On the Irving TWC site under contact us there is no e-mail listed. They have an online form, but I sent something the other day and never got a reply. It say they will reply in 24 hrs but it is BS.

I went ahead and complained about the Ad...we will see if I get a reply on this one.

Also, Channel 48 (FX) - analog looks like crap. It has very obvious vertical lines throughout. Anyone else in Irving see this?
IFLYSWA

join:2004-10-30
Frisco, TX

Not to be an alarmist or anything, but if you are a new TimeWarner cable customer (via the Comcast swap), you might want to check and see how much your bill is going to be. I called in to check on retainment offers, as I am considering making the jump to Dish Network. I mentioned that I had had some really good discounts run out recently, and my bill was considerably higher than it had been...and that I was thinking I've been paying something like $118/mo. between CATV (Digital classic, an HD-DVR, HBO/SHO) and internet (w/leased modem) since those deals ran out. The very nice girl I was working with commented that it looks like it is now more like $154! I asked if it was going up, and she said it was. Wow. Let's just say I was shocked. She worked to find some discounts, etc., and it looks like my bill will now be $124/mo. So *after getting retention offers* my bill is going up $6. Anyway, it appears prices are changing, so if you are a cable customer you might want to check it out.

-Randy
StimpyJCat

join:2006-07-27
Irving, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I took the dump the dish deal right before the Comcast to TWC deal happened. So If they stick to that deal I'll be paying $46 a month for the Gold package with HBO & Starz, HD DVR, HD Channels, etc. This deal is for 12 months with no commitment.

If TWC doesn't stick to that deal I'll leave for Dish in a heartbeat. I really want FIOS, but it isn't available in my area...
IFLYSWA

join:2004-10-30
Frisco, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I had a similar deal, then it ran out. It just about doubled my bill. I imagine they'll honor the deal you have for the term they promised...
IFLYSWA

join:2004-10-30
Frisco, TX

Oops...I might have spoken too soon about there being a current price increase with TWC (although it sounds like they could be looming according to other posts here). Apparently I had ~$30 credit on my bill (it was still in transition) so when I thought it was $118, it was probably more like $148 w/o discounts. Still not sure if I'll stick with cable, but now it appears I would have had the decision to make whether TWC took over, or not. Just wanted to straighten that out...

Tired and confused

@intervoice-brite.com

After all the service problems with TWC, they also raised my bill about $20/mo. I called to find out that "the TWC rate represents and increase over your prevous company", and they found no deals to offer me. FIOS gets installed on 9/22! Far cheaper.. I'll see how that goes..

Why does cable have to suk?

See 6 replies to this post
Scotty6595

join:2005-04-03
Frisco, TX

In regards to discounts and special pricing given by Comcast... I called comcast about 2 weeks ago to ask them if my discounts would roll over to TW as I had 8 months left before they ran out. The rep. assured me that TW is required to honor all agreements that were given by Comcast to their customers. Come to think of it, maybe that was why it was so easy to get discounted packages the last few months...lol Comcast csr's didn't give a crap....lol
StimpyJCat

join:2006-07-27
Irving, TX
The annoying AD in the guide is now gone. I guess they received enough complaints to get rid of it in Irving...
StimpyJCat

join:2006-07-27
Irving, TX


1 edit
They actually replied to my complaint:

Thank you for contacting Time Warner Cable. We are excited to be your new service provider. I am sorry to hear that you are displeased by our new interactive guide. We want our interactive guide to be easy to use and appealing to our customers. Your feedback is very important to us and we’ve forwarded it to the appropriate department for consideration. Please visit our local website, »www.timewarnercable/Dallas, for the most up to date information on programming updates and new product releases. Feel free to contact us if you have any additional concerns or feedback. Have a wonderful evening!

Sincerely,
Kenneth
Time Warner Cable Customer Care Specialist
zeroendless

join:2001-12-27
Dallas, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

Yap,still got the adv as of yesterday night, Farmers Branch 85244. It's really pissed me off, that adv took out the space of extra channel when browsing. It was just fine for me as the original screen fitted perfectly for 5 hd channels.

TWC, do you know how slow that stupid moto-DVR respond to commands? Browsing programs already like goin tho Fearfactor, 100% hiccups, please don't take extra space off.

Bring on The Fios, i sign for life.

Pure
Unacceptable Behaviour

join:2001-05-31
Dallas, TX
·RoadRunner Cable


2 edits
Cable industry and Fiber.
Seems more common as I read here more and more. Many are using the dreaded if only had FIOS in my area. I would switch right now.

Cable has had Fiber in their networks for a good while now. It's just not FTTH as you are seeing with Verizon pulling Fiber to side of home.
Yet, from what I have read and without actually seen Verizon still uses the inside Coaxial cable to run their boxes. (Is this true for most?) Believe they run Cat5 from outside home for internet, dunno?

Cable uses Hybrid Fiber Coax (HFC)

»www.linktionary.com/h/hfc.html

--- If this is true then why in the heck is the service not perfect or at least more reliable then it is?
--- My friends are having very minor to NO issues with their FIOS service.

Well, being cable has been around a good while longer then NEWLY laid FIOS lines you get more line problems as the years go on.
The problems for Cable (HFC):
illegal hookups - pets chewing underground lines - squirrels chewing aerial line - repair after repair cutting lines to fix things like trucks hitting main line -people stealing equipment - other utilities cutting/damaging cable lines - old outdated wiring in homes (yes as time goes on cable can get old and oxidated or other detioriation)

Take all of that which typically happens on the Coax side of the HFC network, and throw (Upstream) all the trash/noise issues, ingress from loose connections or many other ways into Fiber which goes back to the Headend office.
Just down the same lines/trunks from issues above will cause intermittent block sync on modems/ tiling on your boxes/ and other sorts of havoc complained about all the time.

Anytime something new is implemented it will have the hiccups typically network related or adjustments here and their. However, all looks great.
Wait until anywhere around the amount of subscribers that have Cable are in FIOS.
FIOS may be awesome and many that even work in cable industry like how it sounds and could be interested for their own homes just as many have satellite as well.
As time goes on FIOS will gradually gain the problems we encounter everyday, and when that happens what is the next newer technology available for customers to flock to.

In reality cable is not as bad as some make it to be and they are continually doing improvements and hanging/laying new lines in areas as they are outdated or needed.
Just as Time Warner is and will be doing for the Dallas area.
Competition is great for all.
--
I'm just a youngster so what would I know! - LMAOROFL! -=)--=Pure OUT!=--(=-

luckykevin

join:2005-04-30
Arlington, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

new channel line up in arlington 9/18/06
Scotty6595

join:2005-04-03
Frisco, TX

All of your points are mostly true... But you left out a huge factor... You seemed to forget the other side of the hardware factor... We here in the DFW for the most part have a good hardware system built. (execpt for the few areas that are still dual line, and these are a top priority to get them upgraded to a 750 mghz system) Our problem is that we have had 3 cable companies in the last 5 years... With the takeover of Comcast by TW we have had channels taken away, adds added to our guides, On Demand content stripped and nothing new added... That is why people are shopping and looking at FIOS. I have worked in the cable industry for 20 years and realize these changeovers take a little time... But the average consumer tends to bail if there are other options available. My advise would be to wait until the end of October, if your not happy with the new features promised by TW in Sept. then jump ship. But do your homework first! The grass is not always greener.....lol

And yes, I am not happy with TW right now, but I will give them a chance to get things up and going before jumping ship.

Scott
pmart5

join:2006-02-11
Dallas, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

What can be a bit frustrating is having a choice of exactly *one* provider. For many of us -- myself included -- cable is the only option (my apt has no clear view for satellite, fios is not in the area). So it's either put up with the problems or go without.

That being said, I'm more than willing to give TWC a little time to see what they do. In my case, I rarely watched On Demand, don't know which (if any) channels were "taken away," and had the ads in my guide reduced from 2 to 1 (with the addition of a live picture in the upper right). If I can get some more content in HD, that would satisfy my needs.

Or, I can just move when my lease is up in January.

Pure
Unacceptable Behaviour

join:2001-05-31
Dallas, TX
·RoadRunner Cable

Can Cable continue to compete with FIOS?

Yes with description given previously this is why.

Cable can offer higher speeds for internet as the technology improves for the DOCSIS standard (speed of downstream/upstream).

More can be offered for video as more technology advances for it to be shown on current boxes, and other improvements typically not seen by customers until given with more content available after the fact.

Again competition is great and pushes the advancements even more and more. Otherwise there would be no competition.
--
I'm just a youngster so what would I know! - LMAOROFL! -=)--=Pure OUT!=--(=-

Pure
Unacceptable Behaviour

join:2001-05-31
Dallas, TX
·RoadRunner Cable


1 edit
Still not sure why others didnt see the same ads in guide before when Comcast. I had 2 ads on left side and less room then current guide. Hopefully, with enough against the Ad they will drop it totally.
Channels taken away - at most is one, NFL Network and I dont blame TW one bit. If NFL Network wants to raise costs as much as they have more power to them. We will have other ways to see games. Anyone wanting more sports content typically already has Satellite, or will soon apparenty over one channel.

»www.timewarnercable.com/dallas/n···las.html

OnDemand content is just bad timing at best. Seems Comcast has best available.

Waiting patiently for coming months.
--
I'm just a youngster so what would I know! - LMAOROFL! -=)--=Pure OUT!=--(=-
Scotty6595

join:2005-04-03
Frisco, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

As with most complaints, it all boils down to personal preference... I think it is stupid to have to lose channel listings in my guide for a frickin ad that you even have to scroll thru to advance the guide... But thats just me. (and alot of other people from the looks of this forum and other DFW forums) But hey, like I said earlier, I will give them a chance. As far as OnDemand content goes...again my personal prefernces are obviously different than some. My kids used the OnDemand content, specifically Nick Jr. as well as my wife and I. TW cut the OnDemand content in half. This is no small reduction in content for those of us that use it regularly. I have read that they will be adding content as contracts are signed but of course no specifics are given on this subject. I think people are just as entitled to be happy hunky dory with your new TW cable service as we are to be so far very disappointed. With that being said, I'm not the type to jump ship at the first sign of a leak. I'm willing to wait it out a couple of months to see how things shape up. TW's biggest mistake in this change over is the piss poor handling of communication to their new subs.

pmart5 - I'm right there with ya brutha.... I have been in a situation in the past where I was stuck with one cable provider and no option for Sat. In the words of Bill Clinton...."I feel your pain" I think, no I hope things will improve with TW over the next couple of months and it will all be a non issue...lol

mlx52

@wayport.net

I just moved my son into an apartment in Dallas, zip code 75206, and when the installer came he dropped off a 6208 DVR, when I asked him if he had any Dual Tuner ones, he said that it can be done, but I would have to swap the box. It looks like the Plano office is open on Saturdays, does anyone know if they have any dual tuner models in-stock? Also, it seems that there is a lot of talk about the A/B cable system, which might prevent me from getting a dual tuner model, can anyone verify that zip code 75206 is a single line system, and one where I can get a dual tuner model. One final question, Dallas does not seem to have ADS (I have Comcast in Chicago, and have loved having this for my bigger TV), does TW have an eta for when ADS will be rolled out?

Thanks for all of your help.

Pure
Unacceptable Behaviour

join:2001-05-31
Dallas, TX
·RoadRunner Cable


2 edits
Zip code 75206 is in general a Dual A/B system. Some apartments in Dallas are setup as Dallas MDU which is Single so it is hard to say exactly.

Is there a single outlet or dual outlet on wall in apartment for Coax.
If it is a single outlet then yes I would try a Dual Tuner.
Plano office is on Summit Ave. just off of Plano Pkwy.
»www.mapquest.com/maps/map.adp?fo···iguity=1

Dallas office is on Chenault off of I-30 and Buckner.
»www.mapquest.com/maps/map.adp?fo···eodiff=1

With recent swap to Time Warner, ADS is just one of many things Time Warner will be working on in months to come.

»www.timewarnercable.com/Investor···ketID=89

That states just a little on what TWC has coming up for Dallas. The ADS will be in the works as they are working on new lines and trying to rollout VoIP.
--
I'm just a youngster so what would I know! - LMAOROFL! -=)--=Pure OUT!=--(=-

mlx52

@sbcglobal.net

Thanks for the info, it seems that the apartment is part of the MDU lineup, and I was able to get a P3 6412 from the Plano office. Just out of curiosity, is there a link for a description of a A/B cable system, I have never had to use one, and I am curious as to how they work, and why they were originally implemented (do you manually have to switch something to get access to the B-Channels)?

Thanks again for the response.
wreck

join:2005-06-04
Dallas, TX

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

Originally, the A/B lines were controlled by the tuner box so you could switch to the "A" or "B" side with your remote. With the advent of TV's with built-in tuners -- you could get rid of the tuner box but you had to either manually switch between "A" and "B" or in some TV's such as Sony they have dual "Antenna-IN" slots in back. With Digital Cable boxes you don't need to manually switch between "A" and "B".

mlx52

@sbcglobal.net
Thanks for the overview, so if the digital cable box combines the A/B signals, why can't people in those areas get a Dual Tuner model?

Tim_m

@comcast.net

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

I work for time warner, there is no duel tuner DVR's. Time Warner (comcast) does not have them.

tim_m

@comcast.net

Re: [Cable] Dallas/Ft Worth Metro Vol I -- Time Warner

no duel tuner DVR's for Duel line systems.
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