toolman12
join:2004-05-16
San Saba, TX | reply to Johny H
Re: ( TV ) MRDVR is here!!
Something goofy about the FSC here in my area is not open 24 hrs a day. I tried the 888-553-1555 number before and get a recording that it's closed. The Verizon rep I spoke with today told me to call 800-450-9648 but they are closed also. |
|
crtjester20
join:2006-02-13
Virginia Beach, VA | reply to toolman12
Hey toolman12, the FSC is open 24 hrs a day... especially for video. If you need help you should call them at 1-888-553-1555 |
|
toolman12
join:2004-05-16
San Saba, TX | reply to Johny H
Well, just upgraded to MRDVR and took 2 tries to get the upgrade to take. Now none of my HD channels work. Tried to reset the STB and router, but nothing is working. Of course the Fios service center is closed. Not real smooth so far. |
|
MrTorben
join:2004-12-14
Tampa, FL | reply to warwickjwebb
I just had them pickup a DVR and a STB, no fee, no complaints and it was a down grade for sure, I did not replace them with anything.
(two roommates moved out and with them, two tv's) |
|
warwickjwebb
@verizon.net | reply to warwickjwebb
Answered my own question - just call and explain that you're switching out boxes because of the MRDVR service, and they should come out at no charge to exchange the boxes.... |
|
warwickjwebb
@63.118.x.x
| reply to Johny H
Question:
Now that I have the MRDVR service, I no longer need two DVR boxes in the house. Do I HAVE to pay Verizon $50 to come out and swap my second DVR for a 2500 STB?
Anyone else manage to get Verizon to trade out boxes for free? They told me they have to charge $50 because it's a service 'downgrade'. In reality, I 'upgraded' to the MRDVR service and no longer need the second DVR.... |
|
Silver_2000
Premium
join:2005-12-12
Carrollton, TX
 ·Verizon FIOS
1 edit | reply to Johny H
Cancelled the media manager multiroom dvr service after a couple calls to verizon
issues
1) shows recorded on Discovery channel are all pixelated - cant see them
2) some channels don't let you FF or rewind some don't
3) Cant delete shows once you watch them
4) Its the nearly same price as 2 dvrs why bother
5) accessing the pictures and music from your PC is cheesy - only shows a few of each
6) The Customer service doesn't know ANYTHING about how its supposed to work
7) cant pause live TV
8) cant see HD recordings
Comments -
The verizon router is NOT required - They tried to tell me that I had network speed issues or signal issues that were causing the pixelation - my bet is its DRM that's getting in the way...
Verizon tech attempted to fix issues by replacing router, replacing the nid, replacing the coax terminations, replacing the splitter at the ONT. Nothing made any difference.
IM happier with the second DVR
Doug
NEW DVR is -2 model that seems to be more sensitive to the remote - The -1 basically requires you to aim right at the DVR to change channels |
|
warwickjwebb
@63.118.x.x
| reply to mxmumtuna
I remember that the Series 2 TiVOs 'kind of' had multi room viewing. I say 'kind of' because you had to actually transfer the recorded file from one DVR to another, rather than just streaming it. This is a big difference, especially because the Series 2 network connection (10 Mbps) couldn't keep up with realtime streaming anyway. It took hours to transfer an hour long show.
Also, by transferring the file rather than streaming it, you now have to worry about deleting old shows in multiple places. Just kinda awkward. Streaming from one box is the way to go.
Anyway hopefully that's improved in the Series 3..... |
|
mxmumtuna
join:2000-08-11
Ashburn, VA
| reply to warwickjwebb
said by warwickjwebb :
Thanks,
Second, the TiVO Series 3 should be released any day now. It supports CableCards, so it will work with FiOS. Only question is whether it will have any multi-room capabilities.
The word is that MRV will be enabled on the Series 3 TiVo. Can't imagine why it wouldn't be. The issue of streaming HD to a non HD TiVo will also likely be an issue.
--
»brambletonian.net - Brambleton, VA - First FTTH community in the US |
|
warwickjwebb
@63.118.x.x
| reply to Nezmo
Thanks,
I called Verizon and the problem was that they had configured the DVR, but they hadn't updated the 2500 STB to include the 'Recorded TV' menu. They updated that box and now everything works.
My initial impressions - a very good start. The audio/video is clean and stutter-free. Biggest issues are still:
1) Can't schedule recordings on any box
2) Can't stream HD
3) Can't pause/rewind Live TV (not easy to solve)
Two other things. First of all, the Verizon rep told me that I'd have to pay $50 for someone to come out and switch my second DVR box for a 2500 STB. That's really lame. Is there any way around this? I'm supposed to be SAVING money with the multi room DVR.
Second, the TiVO Series 3 should be released any day now. It supports CableCards, so it will work with FiOS. Only question is whether it will have any multi-room capabilities. |
|
Nezmo
The name's Bond. James Bond.
Premium,MVM
join:2004-11-10
Coppell, TX
| reply to Johny H
Only one DVR can act as the hub from which you can stream recorded content. I had the same problem as you. Nothing showed on the 2500. It was pointing to a DVR that had nothing recorded on it. I had to call VZ to get them to make the switch (via a code push). They did not ask me at the time of order which box I wanted it on and I did not know I had to specify. It was the first day it became available though.
--
My Gallery
Formerly Nezmo  |
|
warwickjwebb
@verizon.net
| reply to Johny H
I just ordered the MRDVR service today. I currently have two HD DVR boxes and one regular 2500 STB. A couple of questions:
1) I don't see 'Recorded TV' in the menu for the 2500 STB. I have tried rebooting all boxes in the house. Do I need to do anything else? Did anyone else have to reboot? Did you just order and then see the menu item appear on your 2500 box(es)?
2) Does it still work if you have two DVRs in the house? How does it know which one to use as the DVR 'server'? Maybe this is why I don't see the menu option in the 2500 menu.
3) If I can get this working, it's promising technology. However, a couple of 'must have' features that are still missing:
*HD streaming to HD STB.
*Ability to add/modify recording schedules from any box. I don't want to give up the ability to schedule a recording from any TV.
Thanks in advance for any help!! |
|
Shaggy2002
join:2003-01-28
Denton, TX
| reply to Johny H
ptbarnett,
I don't use media manager but I get the same problem with unable to fastfoward or rewind every once and a while and get a circle with a slash in the top right hand corner. If this is happening when watching live tv, press live tv and then it will correct this issue. I have only seen this happen in live tv though. All recorded programs fwd and rew fine. |
|
ptbarnett
join:2002-09-30
Plano, TX
| reply to ptbarnett
I hadn't tried fast-forward until now. My experience is the same as NOCMan's: fast forward doesn't work. I get the circle/slash in the upper right corner, and playback pauses. Hitting play again restarts the program. A couple of nights ago, i discovered that fast-forward and rewind worked on the remote 2500. I thought: Cool, they pushed a firmware update that fixed the problem. But last night, I had the same problem: can't FF or rewind a recorded program from the 2500. So, there's some other factor that is causing it.
My current suspicion: if the 6416 is currently playing another channel when the recording occurs simultaneously (using the second tuner), there's a problem with FF/REW on the remote 2500.
I typically listen to a music channel during the day while I work (at home). But, on the day that the result recording could be FF/REW'ed, I had teleconferences all day and had shut off the music.
I need to investigate it further and try several iterations of each to see if the two conditions are correlated. |
|
Johny H
join:2005-04-14
Woburn, MA
| reply to Johny H
I gave it a week to try out, and was not what I expected, so I called and cancelled it today. I was more interested in the MediaManager, and for what they were giving you for $7.00 a month I will purchase something instead. Also it took as long to cancel as it did to order, the customer service really needs to be better trained! |
|
IAMHIVES
join:2000-12-16
united state
| reply to a1rodger
Was activate as promised earlier in the thread in the NoVA market last night - but only if you pay your $7/month extra (for the bundled MRDVR and Media manager) which I won't be doing anytime soon.
Give me free unbundled Media Manager and I might use it |
|
IAMHIVES
join:2000-12-16
united state | reply to a1rodger
Sounds like a reboot is in order |
|
a1rodger
@myvzw.com | reply to Johny H
Ok for some one that has it, I have it now too, but on my 2500 box, sorry don't know the version from work right now. How to I see the programs on my dvr? What buton do I push? I push menu and the recorded tv option is not there. |
|
Ronnie1055
Premium
join:2004-06-25
Carrollton, TX
| reply to IAMHIVES
I like the concept... but this is definitely in the infant stages. I signed up yesterday afternoon and cancelled this morning. The lady I spoke to this morning indicated that this was very new to them... actually she wasn't even sure how to cancel it.
Verizon really needs to do a better job training the CSR before launching something like this. The only thing I was told correctly yesterday was that it would work on the 2500 STB... and it did... but it doesn't work on another DVR as I was told nor is it supported on the HD STB. I couldn't fault them because everyone I spoke to went out of their way to help... it just wasn't the correct information.
Cheers,
Ronnie |
|
IAMHIVES
join:2000-12-16
united state
| reply to raw777
Another unhappy early adopter here. The feature of MRDVR and Media Manager and nice to have features that keep me from thinking of looking elsewhere but not features that I would buy.
Verizon - you listening? Don't spoil a good thing for a few $'s - the incremental cost for these features is near to zero once developed. |
|
