US Cable Support > Road Runner > Queens/NYC RR slow downs - gathering support ticket numbers

Queens/NYC RR slow downs - gathering support ticket numbers

hey larry thanks for the help.

i'm a noob but how do you get a support ticket?

the few times I've called TW for problems they ran some test while I was on the phone .then set up a day for them to come out but the problem allways went away b4 the guy showed and I just cancelled the call.cause I knew there was nothing wrong on my end.and i was'nt gonna waste a days pay waiting for some goober to show up and replace my modem or some nonsense.
since those incedents I've never wasted my time calling them
I just come here to see if anyone is haveing the same problem and then just grin and bear it.
but this is getting ridiculous.
let me know how to go about doing this and i'll send you the ticket .
thanks
BTW Im in bellerose queens 11426.

reply to lseltzer
will do I'll try to call tomorrow.

I just KNOW they are going to give me the runaround again, based on past experience. But I will try calling and getting a ticket number. Everyone who's experiencing slowdowns at night, please do the same so we can get this issue resolved.

Eh, even if you just give me your zip code, I'll add it to the list.

I have 4 so far. A few more and I'll be ready to go.

Larry
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Larry Seltzer larry@theseltzers.com

11432 my zip

horrible slowdowns @ night, same as every1 else, except i get level 3 problems and the aol transport network problems. slowdowns to quarter of daytime speed (both up and down) / high latency

please remind them FIOS is coming

I hear ya. Telling them about competition probably won't solve the problem. But this is as good as it gets. I'm adding your ZIP.

And the ATDN issues ARE related to this problem. It's not LEVEL3. It might not even be a Level3 problem. It may just be traffic through some gateways. Either/or, I'm going to see what I can do.

Calling now as a start. Will update afterwards.

Larry
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Larry Seltzer larry@theseltzers.com

my zipcode is 11366

slow at 7PM-12AM
im tired asking them to fix, they cant do anything.
i probably spent 99 hours on the phone complaining since last month.

reply to lseltzer
F-ing lines been busy since 6pm.

are they maybe just there from 9-5?

reply to lseltzer
Ok..I'm also in zip 11366. Yeah...seems to be happening OUTSIDE of the 7PM barrier now.

I've left a message with my contact, but she hasn't yet gotten back to me.

Here's the plan:

I call tomorrow. No response, I open a new ticket with NYC, citing all of the ticket #'s that have been e-mailed to me. That will definitely get things rolling, albeit make me a 'bad' guy to Time Warner.

If any tier-3 techs or plant techs are chiming in, you might want to let someone know we're really tired of the issue and will now take larger action to resolve it.

Thanks.

Larry
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Larry Seltzer larry@theseltzers.com

reply to lseltzer
Ok, now I have to say I'm sick and tired of this shit. Sorry for cursing but I wish I could find the techs that wont fix the problem, and the money hungry bastards shoving their pockets and smack each one of them.

I cant stand playing games on line at 140MS and higher. And today, tried to download something just now since I just got home from work, and its going at 55-80KB/sec...... What kind of speed is this when I'm trying to watch news broadcasts on line and download updates. I don't have time for this anymore. I swear if I have to call....

Yup. Just got off a COD2 server...155ms...should be about 40 for me. Ah well. And, it's no longer just at night. I'm seeing the latency during the day.

It's DEFINITELY ONLY in parts of Queens, NY.

What zip code are you in? I'll add u to the list.

Hey..it took me 4 months to fix a general oversubscription problem on Flashcom DSL (powered by NorthPoint) years ago, but I DID it! They had over 120 768kbps subscribers (SDSL, so it was 768 up and down) on ONE T-1 (1.544mbs) line. Now how long do you think it took to use up 1.5mbs? All day, the pings on the FIRST hop to ANY site were over 250ms and at night, they went up to 6000...yup..6 SECOND delays on packets! Dial-up was way better. But, I resolved it...took a heckuva lotta time and effort, too. The DSLAM was upgraded from a T-1 to a DS3 (45mbs). Problem solved. Pfff.

Hope this one's not that bad. Been going on since early or mid-June.

Larry

reply to lseltzer
After haveing a rep hang up on me because I told her to shut up and let me talk. I didnt want to unplug my modem and router and reboot. Emailing you my ticket number right now.

reply to lseltzer
11365

reply to lseltzer
I live in the Little Neck area and I too have been experiencing this "7PM - 1AM" problem. My ping to anything skyrockets from 18ms to 150ms+ during those hours. This has been going on for about a month now, I'm sure everyone knows what I'm talking about

Area code 11362 I'll get you a ticket number.

reply to lseltzer
Gettin' good everyone. I'm compiling a larger and larger list with more zip codes. Will be calling the rep. shortly.

Thanks again!

Will update soon.

Larry
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Larry Seltzer larry@theseltzers.com

reply to lseltzer
Ok. Update:

I spoke with my rep. She's going to forward general information to the High Speed Online department who will probably require specific information. So, nothing as of yet.

If I do not hear from her today, I will follow-up tomorrow morning, and we'll take it from there.

I told her that people in Queens - more than 7 zipcodes - are experiencing extremely high latency and slow speeds between the hours of 7PM and 1AM every evening and that it has now begun to spread to times earlier in the day such as 3PM. She wouldn't take the individual ticket numbers yet, but the High Speed Online department may require them.

Cross your fingers...

Larry
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Larry Seltzer larry@theseltzers.com

Problems in 11361, same exact things as everyone else, sub 1mbps dl speeds in the afternoon and throughout the night, high latency.

Got it!

Ok..have added you.

Now have 10 unique zipcodes in Queens affected.

I hope to have an answer sometime this afternoon, but most likely tomorrow morning. I can never count on Time Warner.

L
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Larry Seltzer larry@theseltzers.com