nightfly85
Three Finger Salute
join:2001-08-30
Oceanside, CA
| [CA] could service gone bad
San Diego county, Oceanside.
I have the premier package and service and reliability have been great...up until the last couple of weeks.
Lots of dropped connections (frequently 4 or more per day) and bad pings. I did a visual route and see this:
| 0 | | 192.168.50.1 | BAGEND | ... | | | | (private use) |
| 1 | | 192.168.0.2 | - | ... | | 0 | x | (private use) |
| 2 | | 10.x.x.x | - | ... | | 5 | x | (private use) |
| 3 | | 68.6.11.58 | ocnsaggc01-gex0817.sd.sd.cox.net | | | 6 | x | 68.6.11.0 |
| 4 | | 68.6.8.82 | elcnsysc01-gex0909.sd.sd.cox.net | | | 7 | x | 68.6.8.0 |
| 5 | | 68.6.8.104 | fed1sysc01-gex0812.sd.sd.cox.net | | | 31 | -x- | 68.6.8.0 |
| 6 | 30 | 68.6.8.0 | fed1dsrj01-get0500.rd.sd.cox.net | | | 208 | -x- | 68.6.8.0 |
| 7 | | 68.1.0.210 | fed1bbrj02-ge120.rd.sd.cox.net | | | 8 | x | 68.1.0.0 |
| 8 | | 68.1.0.199 | - | | | 20 | x- | 68.1.0.0 |
| 9 | | 68.105.31.34 | - | | | 27 | -x--- | 68.105.31.0 |
| 10 | | 216.115.101.133 | so-1-0-0.pat1.dax.yahoo.com | 37.24n, 121.59w | | 54 | x- | 216.115.101.0 |
| 11 | | 216.115.104.101 | ge-0-1-0-p110.msr2.mud.yahoo.com | 37.24n, 121.59w | | 52 | x | 216.115.104.0 |
| 12 | | 68.142.193.11 | te-9-1.bas-c2.mud.yahoo.com | 37.24n, 121.59w | | 51 | x | 68.142.193.0 |
| 13 | | 209.191.93.52 | www.yahoo.com | 37.24n, 121.59w | | 51 | x | 209.191.93.0 |
---------------------------------------------------------------------------------- -----------------------------------------------
Roundtrip time to www.yahoo.com, average = 51ms, min = 51ms, max = 57ms -- Aug 22, 2006 9:55:50 PM
Can someone explain the high latency at hop 6? I've tested this over the past several weeks and 30% lost is low, typically it's in the 60's or worst. Noramlly I get pings to yahoo in the teens to low 20 ms.
I've contacted cox tech support locally, but they seem to be clueless, but I have a tech comming out. I own a moto surfboard 5120. Here our my diags:
Frequency 591000000 Hz
Signal to Noise Ratio 34 dB
QAM QAM256
Network Access Control Object ON
Power Level -11 dBmV
Power level flunctuates between -11 and -14 in my experience. I have a dedicated coax to the Cox box on the house feeding my modem - so no splitters or other non-sense. I don't want to have to go back to dsl, but unless this is solved, I have to. I work at home and use vpn to work, which lately, doesn't work so well. Here are the logs from the modem, my IP has been edited out.
2006-08-22 23:14:13 3-Critical R02.0 No Ranging Response received - T3 time-out
2006-08-22 21:56:23 7-Information Time of day - retrieved
2006-08-22 21:54:47 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
2006-08-22 21:54:46 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2006-08-22 21:54:46 7-Information B401.0 Authorized
2006-08-22 21:54:45 7-Information SEC: Co-Signer CVC from configuration file was verified
2006-08-22 21:54:44 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2006-08-22 21:54:44 7-Information REG: Capability type incorrectly negotiated by CMTS
2006-08-22 21:54:44 7-Information Registration file - downloaded
2006-08-22 21:54:43 7-Information Trying to download Configuration file ...
2006-08-22 21:54:43 5-Warning TOD - tod failed - go on trying in the background
2006-08-22 21:54:43 5-Warning D04.1 ToD request sent - No Response received
2006-08-22 21:54:43 5-Warning TOD: select failed
2006-08-22 21:54:37 7-Information DHCP - parameters acquired
2006-08-22 21:54:37 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file: 150001_vm1.1_d.cfg
2006-08-22 21:54:37 7-Information DHCP: Setting CM IP address to: 10.114.x.x
2006-08-22 21:54:37 7-Information DHCP: Setting (*) CM Syslog Server address to: 172.19.97.25
2006-08-22 21:54:37 7-Information DHCP: Setting (*) CM Time Server address to: 172.19.97.25
2006-08-22 21:54:37 7-Information DHCP: Setting (*) CM Subnet mask to: 255.255.252.0
2006-08-22 21:54:37 7-Information DHCP: Setting (*) CM Gateway address to: 10.x.x.x |
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SDKiwi
VIP
join:2002-05-27
El Cajon, CA
| Good that a tech is coming out. He should be able to fix this issue.
"Power level flunctuates between -11 and -14 in my experience. I have a dedicated coax to the Cox box on the house feeding my modem - so no splitters or other non-sense."
High latency at hop 6 is just ICMP de-prioritization and does not affect thruput to other hops. |
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nightfly85
Three Finger Salute
join:2001-08-30
Oceanside, CA
| reply to nightfly85
I thought I would give an update. Tech came out and found I did have a 3-way splitter at the box, he removed it and now my signal stats are:
Frequency 591000000 Hz
Signal to Noise Ratio 35 dB
QAM QAM256
Network Access Control Object ON
Power Level -6 dBmV
Upstream Value
Channel ID 4
Frequency 29296000 Hz
Ranging Service ID 3327
Symbol Rate 2.560 Msym/s
Power Level 41 dBmV
The 2 things I see that are different are the Power levels.
This didn't hurt anything, but I don't see how this "all of a sudden" started to affect things. Oh well, as long as I don't have any frequent issues. I am a realist, occasional issues are ok. |
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