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Forums » Selected ISP Support » Earthlink DSL » Oh No They Didn't!
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TomB44857

join:2006-11-25
Norwalk, OH

reply to justin
Re: Oh No They Didn't!

said by justin See Profile :

This nasty feature has arrived on my earthlink cable connection as well.
I'm not even an Earthlink Internet subscriber and now I'm seeing this message. I have Time Warner Cable's Road Runner Lite. I'm waiting on a support callback from Time Warner right now.

Be warned, Earthlink is apparently controlling Road Runners DNS in some areas. I'm going to check out the OpenDNS next. This week I attempted to remotely login to my company's network using the Safenet Remote software they setup. It connected, but I couldn't establish a terminal server connection. Do you suppose this was the reason? I was going to ask our IT guys when I get back on Monday.


riturno

join:2004-04-20
Dallas, TX

reply to whfsdude
Bonjour broken by these shenanigans

Zero Configuration Networking, (Apple's implementation is known as Bonjour), is broken by this change in Earthlink Services.

»docs.info.apple.com/article.html···m=304689

»www.macintouch.com/#tips.2006.11.07

In order to solve the problem, you have to use the unsupported DNS servers.

This just further points out the harmful and insidious nature of these changes by Earthlink.


giix

@menta.com

reply to whfsdude
Re: Oh No They Didn't!

The main problem with this idiocy, aside from its strictly technical effects, is that the mechanism for correcting the problem relies on proficient "pull" communications. With systems that "just work," like DNS, there's not much literacy required of users, and the transparency of the technology means we end up with a lot of illiterates -- such as the "panties in a bunch" fellow above. How do you know where to begin looking for a problem? The man in charge said, in the EL blog, that the tech support people wouldn't know a damn thing about this if they were called. OK, so the only people whose intuition will lead them to learn of the problem and its fix, are literate people.

How is this any different than state-sponsored lotteries that tax people who are ignorant of statistics and whose economic situation engenders desperation that clutches at such straws? In EL's case, the message is "if you're naive, we'll see to it that our help desk can't help you escape from where we want your eyeballs landing when you can't type."

I figure I'll be leaving EL in coming weeks myself. I don't care if they've been reliable or not -- it's not worth supporting such idiot companies.

Gnarlodious

join:2003-06-25
Westminster, CO
reply to Doctor Olds
That's it, I'm quitting Earthlink...

This latest stunt is not only inethical but probably illegal.


Archivis
Your Daddy
Premium
join:2001-11-26
Earth
reply to Doctor Olds
Re: Oh No They Didn't!

Haha. I decided to let the default DNS do its job. I've never had a problem, so I never even bothered to change them.
--
I melt faces.


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

reply to Archivis
said by Archivis See Profile :

I just got one of their errors a couple days ago. That was especially odd, considering that I haven't used Earthlink's service in years and I haven't worked for them since March of 04.

Then I remembered that I hardcoded their DNS in my connection over three years ago. Hah!
I'd guess you quickly hardcoded a new pair of DNS IPs, correct?


--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


Archivis
Your Daddy
Premium
join:2001-11-26
Earth
·Verizon FIOS

reply to whfsdude
I just got one of their errors a couple days ago. That was especially odd, considering that I haven't used Earthlink's service in years and I haven't worked for them since March of 04.

Then I remembered that I hardcoded their DNS in my connection over three years ago. Hah!
--
I melt faces.


AnonMan

@mindspring.com
reply to Doctor Olds
Re: "Opt Out" DNS Servers

»kb.earthlink.net/case.asp?article=187117

PASeattle

join:2006-05-24
Seattle, WA
reply to Doctor Olds
Re: Oh No They Didn't!

Yes, Doctor Olds, I realize that. Under the circumstances, it seems like a reasonable workaround...it's usually easy enough to plug the alternative DNS servers into a router...

Not perfect, but it works...


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

reply to PASeattle
They did not roll the changes out system wide overnight. They have just added the EL Cable users recently and are adding systems as they decide (private timetable).

However, if you are hard coding the Covad DNS yourself, it will not affect you since Earthlink does not control Covad DNS, but that's been mentioned already.

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

PASeattle

join:2006-05-24
Seattle, WA

reply to aj004
I've been using the Covad Seattle DNS Servers as my primary and secondary servers for a couple of months now. I have not seen any of these issues with dead or incorrectly typed urls nor have I had any problems in making VPN connections between my office and my clients...

aj004

join:2006-05-28
Forest Hills, NY
reply to Doctor Olds
Yes I am aware of that. The problem wasn't the bundle or the price. The problem was the DNS issue that is being talked about here and is something I do NOT WANT. Therefore I am waiting for a reseller which uses their own dns servers.


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

reply to aj004
said by aj004 See Profile :

I was going to sign up for Earthlink 8MBPS/1MBPS DSL but then saw these posts. I am glad I didn't sign up for such.

Wish another reseller of covad was selling the 8/1 Service :-(
The 8/1 ADSL2+ Service is only available in a Bundle anyway as it is not sold as a stand alone product at this time.

EarthLink® DSL and Home Phone Service bundle (aka Line Powered Voice or LPV)
»www.earthlink.net/voice/bundles/···mephone/

»www.earthlink.net/voice/bundles/···/faq/#10
quote:
Can I just order your super-fast DSL without the home phone service?

At this time, our super-fast DSL service and home phone service are sold together as a bundle. Of course, if you're not interested in home phone service at this time, we do offer DSL and cable Internet connections at very fast speeds!
Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

aj004

join:2006-05-28
Forest Hills, NY
reply to golden eagle
I was going to sign up for Earthlink 8MBPS/1MBPS DSL but then saw these posts. I am glad I didn't sign up for such.

Wish another reseller of covad was selling the 8/1 Service :-(


golden eagle
Aquila chrysaetos
Premium
join:2002-08-06
On a cliff
clubs:
reply to whfsdude
It sucks ... period!


justin
Australian
join:1999-05-28
Brooklyn, NY
reply to whfsdude
This nasty feature has arrived on my earthlink cable connection as well.


bob12bob

@mindspring.com
reply to whfsdude
Here is what the geeks have to say about this. Good stuff!

»slashdot.org/article.pl?sid=06/0···1&tid=95


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

reply to windsurf1970
said by windsurf1970 :

What a joke. I too spent days trying to figure out what was going on with "my" laptop and "my" VPN connection. I even went as far as rebuilding my system thinking I was hijacked. A "dead domain" to Earthlink does NOT equal a dead domain on my company's intranet but Earthlink makes it so by redirecting you to their own earthlink-help.net site. Needless to say, my email and internal chat was not working either, leaving me dead in the water.

[snip]

Bottom line is if I cannot get into my work's network TODAY and Earthlink cannot resolve this with more than a bandaid after I've already wasted 2 weeks fighting the problem, then it's bye-bye Earthlink, hello RoadRunner. I lose nothing; they lose another customer they've had for 5 years.
They have already answered/resolved this all they are willing to and told us literate/educated paying customers (they call us geeks) and anyone that needs RFC compliant DNS to go ahead and screw off as they are in it for the money that Barefruit has promised to pay them.

Here's where they told us to screw off.

»blogs.earthlink.net/2006/09/more···andl.php

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


windsurf1970

@mindspring.com

reply to whfsdude
What a joke. I too spent days trying to figure out what was going on with "my" laptop and "my" VPN connection. I even went as far as rebuilding my system thinking I was hijacked. A "dead domain" to Earthlink does NOT equal a dead domain on my company's intranet but Earthlink makes it so by redirecting you to their own earthlink-help.net site. Needless to say, my email and internal chat was not working either, leaving me dead in the water.
I was given their 207.69.188.171/172 DNS settings during a chat with one of their CSR's, but this does not help if my laptop has a security GPO preventing any changes to DNS settings from sticking for more than an hour. I was also told that their engineers are working on the problem and it will be resolved ASAP, but I was not given any info indicating ASAP means hours, days, or even weeks. If Earthlink's so-called network engineers can't figure this out in a day or two, then they obviously don't know what the hell they're doing. Maybe management will figure out that a paper certification does not equate real world experience and knowledge when they fire these guys and hire new ones.
Bottom line is if I cannot get into my work's network TODAY and Earthlink cannot resolve this with more than a bandaid after I've already wasted 2 weeks fighting the problem, then it's bye-bye Earthlink, hello RoadRunner. I lose nothing; they lose another customer they've had for 5 years.


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

reply to NGOwner
said by NGOwner See Profile :

My understanding of this issue:

I make a mistake, and enter in a webaddress that doesn't exist. Earthlink serves up a page (examples on page one) stating that the webaddress I entered doesn't exist. That page includes a few suggestions, respellings, and ads.

Enlighten me here. What's the problem with this?

[NG]Owner
It breaks ping, reverse lookups and traceroute.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
Forums » Selected ISP Support » Earthlink DSL8mb in chicago area? »
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