gjgfjfgj
join:2006-04-07
Tucson, AZ
| reply to gjgfjfgj
Re: [AZ] Stuck in the Cox Walled Garden
I went over there again and it works on my laptop, but not on their computer. CoxTech1 said something about D-Link when he verified that the modem is provisioned correctly. Thanks for that verification, CoxTech1. They do have a D-Link NIC and their modem is plugged directly into that. Is there some kind of incompatibility between the D-Link and the SB5101? They haven't had any problems with it before. I didn't have enough time to give their computer a real going over, but the drivers seemed to be installed correctly. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
1 edit | It almost sounds like cox has the modem listed as being a dlink instead of the SB5101.
another thought is this thier first time using the nic in the computer? It might be disabled.
ajwees41 |
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Fubar
join:2001-02-20
Phoenix, AZ
| said by ajwees41  :It almost sounds like cox has the modem listed as being a dlink instead of the SB5101. Nope, he wouldn't be able to get on with his laptop if so...
said by ajwees41 :another thought is this thier first time using the nic in the computer? It might be disabled. ajwees41 Nope, They wouldn't pull any IP address and they are at least pulling a 172.
OP, can U hook up via USB? |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
 ·Cox HSI
| Try this
172 IP Address
This indicates that the Modem may NOT be Provisioned.
Open IE. If the page displayed asks for an Account# and Password, have the customer enter the information. If the customer cannot complete the Provisioning, call NMC and have them do it. (After Rebooting PC, we were stuck at "Preparing Network Connection for 3 min. before we could surf.)
Check TCP/IP settings (I fixed one by changing to Disable WINS.)
Try Clearing Cache & Deleting Cookies Try Removing the Ethernet Adapter & TCP/IP from the “Installed Networking Components”, Rebooting and Reloading the Ethernet driver and Windows files (If it still doesn’t work, try running inetwiz, then run winipcfg and Release All and Powercycle PC and Modem. (I fixed one this way.)
ajwees41 |
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gjgfjfgj
join:2006-04-07
Tucson, AZ
| said by ajwees41 :Try Removing the Ethernet Adapter & TCP/IP from the “Installed Networking Components”, Rebooting and Reloading the Ethernet driver and Windows files (If it still doesn’t work, try running inetwiz, then run winipcfg and Release All and Powercycle PC and Modem. (I fixed one this way.) That did it. 
Thanks for the help everyone. Now, they will be complaining about disconnects because their upstream power is way too high.  I saw the modem disconnect a lot while I was there.
I told them to call in, go through the system and don't hang up until they agree to send someone out to fix those signal levels. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
1 edit | Do they have cable tv??
If they do how is the picture?
Sounds like a signal problem
ajwees41 |
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gjgfjfgj
join:2006-04-07
Tucson, AZ
| This just keeps getting better and better.
I should have brought my digital camera and catalogued the depravity of their cable wiring. Instead, I'll attempt to show what I found when I inspected their wiring.
Cable Drop One -> Cable -> Air
-> TV -> TV
Cable Drop Two -> Cable -> Extension -> Cable -> Splitter -> Cable -> Splitter -> Modem
-> TV -> Air
Yes, they have two cable drops and one of them is just hanging exposed off the side of the house not hooked up to anything.
Yes, they actually have some cable connected to some more cable with some weird extension thing.
Yes, they actually have the modem hooked up after two three way splitters for a combined loss of 14 dB.
Yes, Cox actually installed all of this, except for the second splitter and everything after that.
I couldn't do a whole lot, but I did put the modem on the 3.5 dB leg of the last splitter and I replaced the old, thin cable with the new, thick one in the self install kit. Yes, they actually hooked the modem up with some old, thin TV cable. The signal levels are a little better now with a Downstream Power Level of -12 and an Upstream Power Level of 55. The Downstream SNR increased by 10 dB from swapping out that cable. |
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