AHHHHHHHHH
@comcast.net
| reply to cypherstream
Re: Installation of HDTV box problems
Well I got home yesterday and everything was the same. I called and they said that they could send out a tech or I could exchange the box. So today I left work early and got a new box. Guess what... Same thing when I plugged in the box, no TV on any channels and "To Be Announced" is displayed. Tech support on the phone will only reset the box, and that has happened twice and does not change anything. This box is brand new never been used before (what the lady told me), but it still has plastic over the comcast label. I was reading on another forum that he had the same issue and when the tech came out the box had the wrong frequency. How do I check that and change it if necessary? Are there any other ideas? |
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KeithA
@comcast.net
| Any luck with this? I got home today and have the exact same problem. I have the DCT3412 I (had it since April). Now the Guide works fine (I get all the program info and all the menus work) but there's no picture at all for standard programming, HD channels, or On Demand.
The coax cable is firmly connected to the wall jack and my TV, as are all necessary cables. There's no problem with the TV; my Xbox 360 and DVD player are both working fine.
I'll call Comcast tonight if nobody has any suggestions, but I'd love to hear from you if you have ideas. |
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AHHHHHHHHH
@63.78.x.x
| Well, they finally came out... and I was kind of right. There was an issue with my account. First they never closed a WO so my digital service was never started or sent to my house. Then when we fixed that it was still not working. So They asked where I picked up my box from. That is where all of the problems were. I picked up a box from a different location other than the one that was closest to me, I picked one up from the location closest to work which was not my home office. The people from Comcast assumed that where I picked it up from was my home office so the header information that they were sending with my digital signal was for the wrong location that I was connected to, Thus our problems. Once they changed everything to the proper home office everything come up and started working. I do not think that this is the same issue as you are having Keith, because you at-least are getting some information to your box, where I was not. But there you go, that was my problem. |
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KeithA
@comcast.net | Thanks for the follow-up. As it turns out, just cycling the power on the box (unplugging it from the outlet and plugging it in again) was enough to restore video for me. |
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