nukleuz
Premium
join:2006-07-23
Columbia, MD
1 edit |  vonage linksys wrt54g choppy calls
i have a wireless linksys wrt54g router and just about a few weeks ago all my calls are choppy.i called vonage and they made do all that unplug and so on but didnt work.i spoke with tier 2 they said my upload and downloads speeds were perfect so they dont know what the issue is so tey are going to replace my router with Dlink VWR Device.my question is has anyone been through this situation before when you are talking and other party cant hear you and the line is very very choppy for vonage themselves to say it's choppy and not be able to do anything? |
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pende_tim
Premium
join:2004-01-04
Andover, NJ
 ·ProLog
 ·ViaTalk
 ·Verizon Online DSL
| It could be that something is using the bandwidth besides the VoIP connection. Try going into the WRT54G and enabling QOS using the MAC address of the VoIP adapter. Log in to the WRT54G, Go to Applications & Gaming | QoS | Device Priority. Enter a device name like "Vonage", set to highest priority and enter the MAC address of the Vonage adapter. This can be found on a sticker on the unit. It is a 12 digit hex number.
This test will give you a quick and dirty check if the problem is caused by something else using the upload bandwidth. If this fixes the problem, you need to investigate what is using the upstream bandwidth and take what ever actions are necessary.
As I am sure you are aware, for most consumer broadband connections, the upstream bandwidth is much less than the download bandwidth. If the "other person" is complaining about audio quality, it is, of course, an upstream problem.
Another possibility is if you are using a 2.4 Ghz cordless phone that a wireless (WiFi or other device) could be stepping on the channel of the phone causing interference. Try using a hard wired phone to make a call and see if it is any better.
A good place to test your connection is at »www.testyourvoip.com/index.html which gives a test of a simulated call and reports back a numerical "score" identifying problems.
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The difference between genius and stupidity is that genius has its limits. |
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nukleuz
Premium
join:2006-07-23
Columbia, MD | i cant get in the router to change qos.it just freezes halfway when it says loading settings |
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claudeo
join:2000-02-23
Redmond, WA
| said by nukleuz  :i cant get in the router to change qos.it just freezes halfway when it says loading settings So it looks like that is the first thing you need to fix. If there is a problem with your router you can't expect the things that depend on it to work smoothly. You should use a wired connection when changing the router settings. If that doesn't work try to reset it. If that doesn't work you may have to try a looooong reset of the router, which will lose all your settings (if any). Disconnect the router from the Internet when you do that, and immediately after the long reset go in and set a strong admin password for the router. Then apply your other settings. First secure the wireless connection with encryption, then reconnect to the Internet and check that that works, then go and tweak your QOS. |
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nukleuz
Premium
join:2006-07-23
Columbia, MD | i'ii report back |
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pende_tim
Premium
join:2004-01-04
Andover, NJ
·ProLog
·ViaTalk
·Verizon Online DSL
| reply to nukleuz
Sounds like the router is having "issues" which may be the root of the problem.
Have you tried to power cycle it off/on?
Does it have the latest firmware? If not go to the linksys site and download the latest for your router's version.
»www.linksys.com/servlet/Satellit···rWrapper
If you know how to re-setup the configuration, press and hold the reset button on the back for about 15 seconds while it is powered up. This will put it back to it's factory settings. To get in to re-configure it, browse to 192.168.1.1
username is blank.
password is admin
Tim
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The difference between genius and stupidity is that genius has its limits. |
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pende_tim
Premium
join:2004-01-04
Andover, NJ | reply to claudeo
claudeo,
sorry to step on your post, I guess we both were responding at the same time.
Tim
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The difference between genius and stupidity is that genius has its limits. |
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nukleuz
Premium
join:2006-07-23
Columbia, MD | ok all that didnt work.i have tried everything i could |
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claudeo
join:2000-02-23
Redmond, WA | Do you mean, you have not been able to get control of your router? Are you using a wired connection to the router? |
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nukleuz
Premium
join:2006-07-23
Columbia, MD | yes im using a wired connection to the router. i called linksys the made me do some settings and it still didnt help |
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claudeo
join:2000-02-23
Redmond, WA
1 edit | If it is still under warranty call for a RMA and replacement. Otherwise see the Linksys forum for more expert help. |
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dagg
join:2001-03-25
Rio Linda, CA
·Cox HSI
·Covad Communications
 ·Sprint Mobile Broa..
1 edit | reply to nukleuz
if you are feeling especially saucy, you can try to upgrade to an aftermarket firmware. you will get a lot more features that way, but if you have a problem with a bad flash or something that "bricks" your Linksys, you are on your own & Linksys will not help you (I have only bricked mine once, but I was able to recover rather easily).
check out linksysinfo.org for some possibilities if you want to look into going down that road. |
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claudeo
join:2000-02-23
Redmond, WA | dagg, the OP can't even use the web interface on his router. Not the best situation to attempt flashing.  |
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dagg
join:2001-03-25
Rio Linda, CA | reply to nukleuz
hence the warnings  |
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