sweaver
Premium
join:2002-11-30
| WARNING New/Potential DSLX users
Here is what DSLX's TOS says: "Subscriber must pay ninety-nine dollars and ninety cents ($99.90) plus applicable taxes to purchase any modem Subscriber does not return to DSLExtreme in working condition within such thirty (30) day period" HOWEVER - here is the reality: My service was disconnected by my new ISP on 15 August, my DSLX account ended 1 September, but my credit card was CHARGED $99.90 on 14 August!!! Yes, it was CHARGED a day before I was disconnected and a full two weeks PRIOR to the termination of my account!!! After calling and arguing with Bianca at billing, I was able to get the charges reversed because THEY HAD ALREADY RECEIVED THE MODEM I HAD RETURNED!!!! This is the unconsionable behavior you can expect from DSLX!! Not only do they have horrible service and tech support - but they make an active effort to get revenge when you leave them. They are VERY vindictive!! BTW, Verizon's offers the same connect speed as DSLX for $10 a month cheaper!!! You will read after this posting the responses of the undercover DSLX employees who will flame me and you will read the "official" response which will try to cover up for their bad behavior - don't be fooled!!! |
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sweaver
Premium
join:2002-11-30
| I have opened a yahoo account for anyone interested in beginning a class action against this unbelievable behavior. It is naildslx@yahoo.com. If you have had similar misconduct from dslx, send me an email outlining what happened and when I get a pro bono attorney to handle the case we will contact you for further info. I haven't had the opportunity to contact an attorney, but I feel certain that my situation could in fact be against the law. I also plan to pursue action with the FCC and any other federal/state entities I can. So let me know what your story is and I'll pass them along also. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to sweaver
Hi sweaver -
I apologize for any inconvenience that you experienced. Although it appears your issue has been resolved by our customer service team please feel free to send me your account information via IM. I would be happy to double check to ensure that the credit has been processed.
Thanks
--
George
General Manager
DSLExtreme
Will work for reviews.  |
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jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA | reply to sweaver
I think DSLX is great! |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA | reply to sweaver
Re: "when I get a pro bono attorney to handle the case"
Hahahaha No attorney will waste time on this. You return the modem, you get credited. Sounds like you're out to get some easy money. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
| said by blacksurfer  :Re: "when I get a pro bono attorney to handle the case" Hahahaha No attorney will waste time on this. You return the modem, you get credited. Sounds like you're out to get some easy money. I second the above...
--
Brian
"Some people are like Slinkies...
Not really good for anything......
But they still bring a smile to your face when you push them down a flight of stairs." |
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Lanik
Lab-nik
Premium,ExMod 2002-03
join:2001-06-25
Bay Area
| reply to sweaver
said by sweaver : I also plan to pursue action with the FCC and any other federal/state entities I can. I got news for you there is nothing FCC can do about it. 
--
"If it ain't broke don't fix it."
Computer Consulting for the Next Generation. |
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81399672
Premium
join:2006-05-17
Los Angeles, CA
| reply to blacksurfer
said by blacksurfer :Re: "when I get a pro bono attorney to handle the case" Hahahaha No attorney will waste time on this. You return the modem, you get credited. Sounds like you're out to get some easy money. don't be too sure undercover employee  |
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jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA
 ·DSL EXTREME
| said by 81399672 :said by blacksurfer :Re: "when I get a pro bono attorney to handle the case" Hahahaha No attorney will waste time on this. You return the modem, you get credited. Sounds like you're out to get some easy money. don't be too sure undercover employee
--
This post printed on 100% recycled bytes |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| reply to sweaver
said by sweaver :I have opened a yahoo account for anyone interested in beginning a class action against this unbelievable behavior. It is naildslx@yahoo.com. YEAH! Fight the power! Viva la revolucion!
--
irc.removed.us - #dslr | DSLR Phishtracker | Morning Glory Comics | Email: removed@dslr.net | Phone: 718-606-4100 |
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Ken
Premium,MVM
join:2003-06-16
Brownsburg, IN
| reply to sweaver
Didn't we already cover this in the other thread you started? Let's go over the facts again. DSLX charged you the $99, before they should have. You called and they reversed the charges. What exactly are you going to sue for again? How do we know you aren't just a verizon undercover employee trying to make DSLX look bad?
--
websites: business | personal |
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ykronic
Premium
join:2006-01-31
Canada
| reply to sweaver
hmmmmm somehow I seem to recall you stating here »DSLx EXTREMELY vindictive!!! that everyone in the thread had nothing better to do with our lives but flame you and you were done with posting on the subject.
So welcome back
I look forward to more colourful analogies and metaphors that are either riddled with hyperbole or just make no sense at all |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA | reply to 81399672
Re: "don't be too sure undercover employee"
LOL.... where's my paycheck! |
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sweaver
Premium
join:2002-11-30
| reply to sweaver
Funny that you dslsuxbutzers would bother following my post around the forums... LOL... let me see if I got this right - you feel it's OK for a company to charge you fraudulently - as long as it's dslx? You feel that it's ok to rant - as long as it ISN'T about dslx? You think it's ok to sue - as long as it ISN'T dslx? LOL... you really should pick up your pay checks - your dslx paychecks... LMAO!!! |
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81399672
Premium
join:2006-05-17
Los Angeles, CA
| said by sweaver :Funny that you dslsuxbutzers would bother following my post around the forums... LOL... let me see if I got this right - you feel it's OK for a company to charge you fraudulently - as long as it's dslx? You feel that it's ok to rant - as long as it ISN'T about dslx? You think it's ok to sue - as long as it ISN'T dslx? LOL... you really should pick up your pay checks - your dslx paychecks... LMAO!!! Fraudulent? maybe i am wrong but dslx acknowledge mistake of charging your early, you can rant all you want, you just started rant in wrong forum. You can sue all you want, but you got no case. You not going to find a lawyer that will take this case as dslx broke no laws, violated no fcc rules. You absolutely got no case, at most you can file bbb complaint but being dslx acknowledged and fix their error, you have nothing to even complain about to bbb. As for paycheck, that is great idea, can you tell me where i can pick on up? |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
| reply to sweaver
It would be fraudulent if they refused to give you back your money - and as yuo admit - they din't do that but instead fixed it and returned your money....
Therefore - not fraudulent, the FCC has nothing to do with this, AND there is no issue for a "class action lawsuit" since they fixed their error.
BTW - I am not a DSLX customer nor was I ever...
--
Brian
"Some people are like Slinkies...
Not really good for anything......
But they still bring a smile to your face when you push them down a flight of stairs." |
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Houdiniesk
@verizon.net
| If the company makes a practice of charging a person's credit card when they aren't supposed to, that's not a mistake - that's theft. Go for it, but you should file with the Public Utilities Commission and maybe make a complaint with the credit card company too. |
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81399672
Premium
join:2006-05-17
Los Angeles, CA
| said by Houdiniesk :
If the company makes a practice of charging a person's credit card when they aren't supposed to, that's not a mistake - that's theft. Go for it, but you should file with the Public Utilities Commission and maybe make a complaint with the credit card company too.
No, it's a mistake, a theft would be charging him and then claiming they never did etc. |
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houdiniesk
@verizon.net | Well, it does look like they refunded his money, but if they do unnecesary billing as a policy, then I'd say that isn't a mistake. That's the problem with using credit cards, some companies and their employees can't be trusted with them. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
| said by houdiniesk :
Well, it does look like they refunded his money, but if they do unnecesary billing as a policy, then I'd say that isn't a mistake. That's the problem with using credit cards, some companies and their employees can't be trusted with them.
Actually - that is the benefit as you can easily dispute the charges - another layer of protection for the consumer.
--
Brian
"Some people are like Slinkies...
Not really good for anything......
But they still bring a smile to your face when you push them down a flight of stairs." |
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