henryliu99
join:2006-01-11
Palo Alto, CA
| [ViaTalk] viatalk down again Sept 10 and NO Support
Sept 10 9pm-11:30pm PST (maybe longer only my experience)
Viatalk down. Dialtone works fine but no outboard calls. Inbound calls give "service unavailable" despite setting call forward and call forward network down to my cell phone. Worst is that the support number 1-866-626-7150 says tech support unavilable at this time.
I've experienced at least 3-5 outages since I signed up in May. I'm going to post everytime there's an outage so people figure out reliable or unreliable it is. |
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singhster
@comcast.net | yea ive been trying to figure out what the hells going on...but now i give up this better be up and running before i wake up or im gonna go back to att..... |
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pdivi
join:2006-08-23
| reply to henryliu99
Down for me today -- no outbound calls. I have had an extended outage at least once every two days for the past month. Currently caller #15 in the support queue, which means at least a one hour wait.
Viatalk is quickly becoming the most useless, frustrating service of any sort that I have ever encountered. To be absolutely unreliable, then not answer tickets and make your customers wait in the support queue for over an hour shows absolute, total disregard.
Just waiting for equipment to arrive from new provider, then I can pull the plug and submit my review. |
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CyberSultan
Premium
join:2006-07-20
1 edit | said by pdivi  :Down for me today -- no outbound calls. I have had an extended outage at least once every two days for the past month. Currently caller #15 in the support queue, which means at least a one hour wait. What server are you on? If others are working on the same server, then it is the equipment on your side I would be looking at. ATA, router, ISP, etc. I am on sanfrancisco-1. |
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fareal
join:2005-10-05 | reply to henryliu99
I wonder if its newyork or newjersey again and if they got whichever one of those it is working with dynamic routing yet? |
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pdivi
join:2006-08-23
| I was on newyork-1. I switched to newyork-2 and I'm back up.
The more telling story is that I spent 20 mins. in the support queue and advanced from spot 15 to 12. Then I bailed.
Sure, maybe you can prop-up ViaTalk's unstable service by checking your phone every hour and playing musical chairs with servers when it doesn't work...but why? To save a few dollars a month? C'mon! I'd guess we all have better things to do with our time.
My expectations are fairly basic. I expect that outages be reasonably short and reasonably infrequent. Email support is fine, but tickets should be answered within 48 hours max. If you have to wait more than 20 mins. in a queue, phone support might as well not even exist as far as I'm concerned. These are not exactly what you'd call exacting standards. I'm using another budget VoIP provider (going on two years now) that has no problem providing this level of service. The fact that ViaTalk can't is downright pathetic. |
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dcurrey
Premium
join:2004-06-29 | reply to henryliu99
They are doing something with newyork-1 still. If you look at the newyork-1 SRV records newyork-1 is no longer listed. And the ip for newyork-1 is same as chicago-1 server. |
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hardly
join:2004-02-10
USA | reply to CyberSultan
This morning, dialtone but no outbound or inbound.
San Francisco server. Switched to Chicago, outbound now works but still no inbound from PSTN or other VOIP providers.
Other VOIP providers are working properly on my LAN using another PAP2. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Hi,
When you switch between cities, I believe it can take a min or so for incoming calls to find you again. Have you given it a try since?
-Brendan |
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CyberSultan
Premium
join:2006-07-20
4 edits | reply to hardly
said by hardly :This morning, dialtone but no outbound or inbound. San Francisco server. Switched to Chicago, outbound now works but still no inbound from PSTN or other VOIP providers. Other VOIP providers are working properly on my LAN using another PAP2. I just noticed something interesting as I just tested against my cell phone. I called my cell and it rang just fine. I let it ring once, then hung up. My cell phone continued to run through all the rings as though I never hung up. I was able to repeat this behavior. So it appears that the server did not receive a termination signal correctly...and so it continued to try to connect to my cell? This is not normal, so something is going on. I can make outgoing calls...and I can receive calls just fine. Just notice this one issue. Again, I'm on sanfrancisco-1.
Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. I checked CP...and it did not fail me over to another server. So I guess sanfrancisco is not down...but being flakey.
Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent.
Edit: Ok, I just got cutoff my phone call again. Failover to houston-1 did occur this time. While on sanrancisco-1, my call completely lost audio...and if I waited long enough it eventually gave me a busy signal. |
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XPAMD
Premium
join:2002-06-08
united state
1 edit | reply to henryliu99
When I try calling out I either get a Fast Busy, or and "All Circuits Busy" message. Hmmm.
Edited to add: I can get incoming calls just fine. |
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SliderNC
Master Of Disaster
Premium
join:2002-12-12
Cornelius, NC
clubs: 
 ·Windstream
| reply to CyberSultan
My service is fine. I just called and talked to my cousin who is staying at my house this week while he interviews for some jobs. I'm on the Richmond server without any issues.
--
The Big Project
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Minglewood
join:2004-12-24
Seattle, WA
| reply to henryliu99
My service is extremely flaky this morning. Several times after talking for 5 minutes or so I could no longer hear the caller on the other line, but he could hear me. Re-dialing gives me no ringing tones on my end. The called party's phone rings but no usable phone connection is made.
Had service for several months with little problems (other than the few system-wide ones that everybody experienced). No changes were made on my end.
Have no idea how to change servers. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| The SF box was having intermittent network issues (the kind of issue that our current failover setup does not automatically correct, as it is designed for hard outages etc.). Users on that box have since been spread out to other boxes while it is being repaired and should be working again. If for some reason you're still having issues it should resolve itself however if you want to speed the process up you can reset your adapter.
-Brendan
--
ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to SliderNC
said by SliderNC :My service is fine. I just called and talked to my cousin who is staying at my house this week while he interviews for some jobs. I'm on the Richmond server without any issues. I can get incoming calls no problem, no one is home to test outbound. I logged into my account and saw I was switched from the NY switch to Richmond...
--
Have you been touched by his noodly appendage? »www.venganza.org/index.htm
»en.wikipedia.org/wiki/Flying_spa···_monster |
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Minglewood
join:2004-12-24
Seattle, WA | reply to henryliu99
Ok. Adapter reset. Thanks. |
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CyberSultan
Premium
join:2006-07-20
| reply to VTBrendan
said by VTBrendan :The SF box was having intermittent network issues (the kind of issue that our current failover setup does not automatically correct, as it is designed for hard outages etc.). Users on that box have since been spread out to other boxes while it is being repaired and should be working again. If for some reason you're still having issues it should resolve itself however if you want to speed the process up you can reset your adapter. -Brendan Thanks. Are we talking about a NIC or switch issue? Do you know if these servers have teamed NICs, sitting on redundant switches. Is there something that could be done differently to reduce these kinds of outages? |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| I don't know the deeper technical issues at hand however I do know it was routing/networking related. I'm pretty sure in the case of these setups the equipment is required to run off of a single IP address due to its interaction with our customers equipment which is often behind a router (NAT causes this problem).
-Brendan
--
ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ |
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CyberSultan
Premium
join:2006-07-20
| said by VTBrendan :I don't know the deeper technical issues at hand however I do know it was routing/networking related. I'm pretty sure in the case of these setups the equipment is required to run off of a single IP address due to its interaction with our customers equipment which is often behind a router (NAT causes this problem). -Brendan Yeah, I was just curious. With the nic teaming, you can have your single IP address, but have fault-tolerance. Also, if each of those teamed nics were on the same vlan, but different switches, you would have redundancy at the switch level as well. I may not be saying anything you don't already know, though.  |
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fareal
join:2005-10-05
·VOIPo
·DSL EXTREME
| reply to CyberSultan
said by CyberSultan :Again, I'm on sanfrancisco-1. Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent. I think about the same time as you we lost audio as well but was able to dial out again within about a minute. I didn't check to see if I was routed to another server.
But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? |
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