henryliu99
join:2006-01-11
Palo Alto, CA
| [ViaTalk] viatalk down again Sept 10 and NO Support Sept 10 9pm-11:30pm PST (maybe longer only my experience)
Viatalk down. Dialtone works fine but no outboard calls. Inbound calls give "service unavailable" despite setting call forward and call forward network down to my cell phone. Worst is that the support number 1-866-626-7150 says tech support unavilable at this time.
I've experienced at least 3-5 outages since I signed up in May. I'm going to post everytime there's an outage so people figure out reliable or unreliable it is. | |
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singhster
@comcast.net | Re: [ViaTalk] viatalk down again Sept 10 and NO Support yea ive been trying to figure out what the hells going on...but now i give up this better be up and running before i wake up or im gonna go back to att..... | |
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pdivi
join:2006-08-23
| Down for me today -- no outbound calls. I have had an extended outage at least once every two days for the past month. Currently caller #15 in the support queue, which means at least a one hour wait.
Viatalk is quickly becoming the most useless, frustrating service of any sort that I have ever encountered. To be absolutely unreliable, then not answer tickets and make your customers wait in the support queue for over an hour shows absolute, total disregard.
Just waiting for equipment to arrive from new provider, then I can pull the plug and submit my review. | |
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CyberSultan
Premium
join:2006-07-20
1 edit | Re: [ViaTalk] viatalk down again Sept 10 and NO Support said by pdivi  :Down for me today -- no outbound calls. I have had an extended outage at least once every two days for the past month. Currently caller #15 in the support queue, which means at least a one hour wait. What server are you on? If others are working on the same server, then it is the equipment on your side I would be looking at. ATA, router, ISP, etc. I am on sanfrancisco-1. | |
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join:2004-02-10
USA | Re: [ViaTalk] viatalk down again Sept 10 and NO Support This morning, dialtone but no outbound or inbound.
San Francisco server. Switched to Chicago, outbound now works but still no inbound from PSTN or other VOIP providers.
Other VOIP providers are working properly on my LAN using another PAP2. | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Re: [ViaTalk] viatalk down again Sept 10 and NO Support Hi,
When you switch between cities, I believe it can take a min or so for incoming calls to find you again. Have you given it a try since?
-Brendan | |
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CyberSultan
Premium
join:2006-07-20
4 edits | said by hardly :This morning, dialtone but no outbound or inbound. San Francisco server. Switched to Chicago, outbound now works but still no inbound from PSTN or other VOIP providers. Other VOIP providers are working properly on my LAN using another PAP2. I just noticed something interesting as I just tested against my cell phone. I called my cell and it rang just fine. I let it ring once, then hung up. My cell phone continued to run through all the rings as though I never hung up. I was able to repeat this behavior. So it appears that the server did not receive a termination signal correctly...and so it continued to try to connect to my cell? This is not normal, so something is going on. I can make outgoing calls...and I can receive calls just fine. Just notice this one issue. Again, I'm on sanfrancisco-1.
Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. I checked CP...and it did not fail me over to another server. So I guess sanfrancisco is not down...but being flakey.
Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent.
Edit: Ok, I just got cutoff my phone call again. Failover to houston-1 did occur this time. While on sanrancisco-1, my call completely lost audio...and if I waited long enough it eventually gave me a busy signal. | |
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fareal
join:2005-10-05
 ·VOIPo
 ·DSL EXTREME
| said by CyberSultan :Again, I'm on sanfrancisco-1. Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent. I think about the same time as you we lost audio as well but was able to dial out again within about a minute. I didn't check to see if I was routed to another server.
But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? | |
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Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support said by fareal :But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? That would be my guess. I'm BYOD, with my adapter configured to richmond-1 and SRV records enabled. Earlier, my adapter showed newyork-1; it's back to richmond-1 now. | |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support Fisamo,
Do you have dynamic enabled on your VT control panel. I tried enabling mine this morning and it wouldn't let me. Thought maybe that BYOD couldn't use it since VT doesn't have control over my device.
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FWD#: 223611 | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support You can setup the use of SRV records on your device if you would like, however you are correct in stating that the changes you make via your CP will have no effect upon your device.
-Brendan
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ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ | |
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join:2006-04-03
Clearfield, UT | Re: [ViaTalk] viatalk down again Sept 10 and NO Support I had the same issue while I was on San Fran so I switched to Houston and I could then dial out. So I stayed on Houston for now. just a fyi | |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support said by Fisamo : dcurrey posted the settings that enable the dynamic routing for BYOD users in this post. Yep... Saw those and have them set. Wasn't sure initially if the setting needed to be changed in the CP though.
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FWD#: 223611 | |
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| | | | | | | | | Fisamo
Premium
join:2004-02-20
Apex, NC | Re: [ViaTalk] viatalk down again Sept 10 and NO Support I had the same question, and Brendan set me straight on that point.  | |
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| hawgcaller
join:2006-04-24
Stafford, TX
| said by pdivi :Currently caller #15 in the support queue, which means at least a one hour wait. Based on my experience, #15 will be much longer than 1 hour. I just called ViaTalk to get some changes made to my ATA provisioning. I timed how long I was on hold. I started the call at #9 in the queue. It took 1 hour, 6 minutes and 45 seconds before the call was answered.
-phil | |
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fareal
join:2005-10-05 | I wonder if its newyork or newjersey again and if they got whichever one of those it is working with dynamic routing yet? | |
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| pdivi
join:2006-08-23
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support I was on newyork-1. I switched to newyork-2 and I'm back up.
The more telling story is that I spent 20 mins. in the support queue and advanced from spot 15 to 12. Then I bailed.
Sure, maybe you can prop-up ViaTalk's unstable service by checking your phone every hour and playing musical chairs with servers when it doesn't work...but why? To save a few dollars a month? C'mon! I'd guess we all have better things to do with our time.
My expectations are fairly basic. I expect that outages be reasonably short and reasonably infrequent. Email support is fine, but tickets should be answered within 48 hours max. If you have to wait more than 20 mins. in a queue, phone support might as well not even exist as far as I'm concerned. These are not exactly what you'd call exacting standards. I'm using another budget VoIP provider (going on two years now) that has no problem providing this level of service. The fact that ViaTalk can't is downright pathetic. | |
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dcurrey
Premium
join:2004-06-29 | They are doing something with newyork-1 still. If you look at the newyork-1 SRV records newyork-1 is no longer listed. And the ip for newyork-1 is same as chicago-1 server. | |
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XPAMD
Premium
join:2002-06-08
united state
1 edit | When I try calling out I either get a Fast Busy, or and "All Circuits Busy" message. Hmmm.
Edited to add: I can get incoming calls just fine. | |
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Minglewood
join:2004-12-24
Seattle, WA
| My service is extremely flaky this morning. Several times after talking for 5 minutes or so I could no longer hear the caller on the other line, but he could hear me. Re-dialing gives me no ringing tones on my end. The called party's phone rings but no usable phone connection is made.
Had service for several months with little problems (other than the few system-wide ones that everybody experienced). No changes were made on my end.
Have no idea how to change servers. | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support The SF box was having intermittent network issues (the kind of issue that our current failover setup does not automatically correct, as it is designed for hard outages etc.). Users on that box have since been spread out to other boxes while it is being repaired and should be working again. If for some reason you're still having issues it should resolve itself however if you want to speed the process up you can reset your adapter.
-Brendan
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ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ | |
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CyberSultan
Premium
join:2006-07-20
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support said by VTBrendan :The SF box was having intermittent network issues (the kind of issue that our current failover setup does not automatically correct, as it is designed for hard outages etc.). Users on that box have since been spread out to other boxes while it is being repaired and should be working again. If for some reason you're still having issues it should resolve itself however if you want to speed the process up you can reset your adapter. -Brendan Thanks. Are we talking about a NIC or switch issue? Do you know if these servers have teamed NICs, sitting on redundant switches. Is there something that could be done differently to reduce these kinds of outages? | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support I don't know the deeper technical issues at hand however I do know it was routing/networking related. I'm pretty sure in the case of these setups the equipment is required to run off of a single IP address due to its interaction with our customers equipment which is often behind a router (NAT causes this problem).
-Brendan
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ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ | |
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CyberSultan
Premium
join:2006-07-20
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support said by VTBrendan :I don't know the deeper technical issues at hand however I do know it was routing/networking related. I'm pretty sure in the case of these setups the equipment is required to run off of a single IP address due to its interaction with our customers equipment which is often behind a router (NAT causes this problem). -Brendan Yeah, I was just curious. With the nic teaming, you can have your single IP address, but have fault-tolerance. Also, if each of those teamed nics were on the same vlan, but different switches, you would have redundancy at the switch level as well. I may not be saying anything you don't already know, though. | |
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Minglewood
join:2004-12-24
Seattle, WA | Ok. Adapter reset. Thanks. | |
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pdivi
join:2006-08-23 | Back down again on newyork-2. No dialtone, nothing. | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support There is absolutly something going on specific to your account/adapter. Please give our tech support team a call and have them work through it so that your service will begin functioning normally again.
-Brendan
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ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ | |
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pdivi
join:2006-08-23
| Brendan, I believe it. Unfortunately, I have spent a cumulative of approximately 4 hours worth of phone support time (mostly on hold) already and have submitted several tickets (one is still open as of about a week ago), and none of your techs have been able to point me in the right direction. So, getting in touch with support is really not as practical -- nor has it been as beneficial -- as it sounds.
Your service worked great for a few months; not a single problem until August, then everything went to hell. I didn't make any changes that might have caused the problem, so I am at the mercy of your company to tell me what changes you made and what I need to do to accomodate the changes. I've given it an honest effort, but the effort has so far just been frustrating and fruitless. | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Re: [ViaTalk] viatalk down again Sept 10 and NO Support I'm not sure if you have any free time right now, but if you do hold times are under 5 mins.
-Brendan | |
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| | pdivi
join:2006-08-23
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support Brendan, I just called in and started as caller number 9. Waited five minutes, was still caller number 9. Had to go. I really don't have time for this anymore. In my experience in your queue, 9 callers means an hour of hold time. I'm not sure where your 5 minutes figure is coming from.
I appreciate your personal efforts to help, but for whatever reason, your personal efforts aren't rippling down to a support organization that I can rely on for getting my service back on track. I wish you the best with the company; as I said earlier, my first few months with it were fantastic. | |
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tommy13v
Premium
join:2002-02-15
Glenville NY | Re: [ViaTalk] viatalk down again Sept 10 and NO Support Everytime he says 5 minutes its actually more like 35.
Come to think of it I think I have only see him say 5 minutes hold time everytime.
Whatever.
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Asterisk Extras | |
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pdivi
join:2006-08-23 | I'm not able to get anything out of any of the servers right now. Anyone else having this problem? | |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Re: [ViaTalk] viatalk down again Sept 10 and NO Support Hi,
No real problems on our side right now, if you're having trouble connecting now would be a good time to call and have someone take a look at it for you, wait times are under 2 mins.
-Brendan | |
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CyberSultan
Premium
join:2006-07-20
| Re: [ViaTalk] viatalk down again Sept 10 and NO Support said by VTBrendan :Hi, No real problems on our side right now, if you're having trouble connecting now would be a good time to call and have someone take a look at it for you, wait times are under 2 mins. -Brendan I called VT customer support to get a setting provisioned on my ATA. I was first in line (I do not have priority support). Glad to see the wait times down (at least at this hour of the day).  A very good sign. | |
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