CyberSultan
Premium
join:2006-07-20
| reply to VTBrendan
Re: [ViaTalk] viatalk down again Sept 10 and NO Support
said by VTBrendan  :Hi, No real problems on our side right now, if you're having trouble connecting now would be a good time to call and have someone take a look at it for you, wait times are under 2 mins. -Brendan I called VT customer support to get a setting provisioned on my ATA. I was first in line (I do not have priority support). Glad to see the wait times down (at least at this hour of the day).  A very good sign. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | reply to ptrowski
Hi,
No real problems on our side right now, if you're having trouble connecting now would be a good time to call and have someone take a look at it for you, wait times are under 2 mins.
-Brendan |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to pdivi
said by pdivi :I'm not able to get anything out of any of the servers right now. Anyone else having this problem? What do you mean?
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Have you been touched by his noodly appendage? »www.venganza.org/index.htm
»en.wikipedia.org/wiki/Flying_spa···_monster |
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pdivi
join:2006-08-23 | reply to henryliu99
I'm not able to get anything out of any of the servers right now. Anyone else having this problem? |
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hawgcaller
join:2006-04-24
Stafford, TX
| reply to pdivi
said by pdivi :Currently caller #15 in the support queue, which means at least a one hour wait. Based on my experience, #15 will be much longer than 1 hour. I just called ViaTalk to get some changes made to my ATA provisioning. I timed how long I was on hold. I started the call at #9 in the queue. It took 1 hour, 6 minutes and 45 seconds before the call was answered.
-phil |
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Fisamo
Premium
join:2004-02-20
Apex, NC | reply to ropeguru
I had the same question, and Brendan set me straight on that point.  |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| reply to Fisamo
said by Fisamo : dcurrey posted the settings that enable the dynamic routing for BYOD users in this post. Yep... Saw those and have them set. Wasn't sure initially if the setting needed to be changed in the CP though.
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FWD#: 223611 |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| reply to ropeguru
As VTBrendan said, the control panel settings don't matter. Before I realized that, I tried setting dynamic on the control panel, and it would give me an error stating "Please choose a server first."
dcurrey posted the settings that enable the dynamic routing for BYOD users in this post. |
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tommy13v
Premium
join:2002-02-15
Glenville NY | reply to pdivi
Everytime he says 5 minutes its actually more like 35.
Come to think of it I think I have only see him say 5 minutes hold time everytime.
Whatever.
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Asterisk Extras |
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pdivi
join:2006-08-23
| reply to VTBrendan
Brendan, I just called in and started as caller number 9. Waited five minutes, was still caller number 9. Had to go. I really don't have time for this anymore. In my experience in your queue, 9 callers means an hour of hold time. I'm not sure where your 5 minutes figure is coming from.
I appreciate your personal efforts to help, but for whatever reason, your personal efforts aren't rippling down to a support organization that I can rely on for getting my service back on track. I wish you the best with the company; as I said earlier, my first few months with it were fantastic. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | reply to pdivi
I'm not sure if you have any free time right now, but if you do hold times are under 5 mins.
-Brendan |
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pdivi
join:2006-08-23
| reply to henryliu99
Brendan, I believe it. Unfortunately, I have spent a cumulative of approximately 4 hours worth of phone support time (mostly on hold) already and have submitted several tickets (one is still open as of about a week ago), and none of your techs have been able to point me in the right direction. So, getting in touch with support is really not as practical -- nor has it been as beneficial -- as it sounds.
Your service worked great for a few months; not a single problem until August, then everything went to hell. I didn't make any changes that might have caused the problem, so I am at the mercy of your company to tell me what changes you made and what I need to do to accomodate the changes. I've given it an honest effort, but the effort has so far just been frustrating and fruitless. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| reply to pdivi
There is absolutly something going on specific to your account/adapter. Please give our tech support team a call and have them work through it so that your service will begin functioning normally again.
-Brendan
--
ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ |
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pdivi
join:2006-08-23 | reply to henryliu99
Back down again on newyork-2. No dialtone, nothing. |
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darylo
join:2006-04-03
Clearfield, UT | reply to VTBrendan
I had the same issue while I was on San Fran so I switched to Houston and I could then dial out. So I stayed on Houston for now. just a fyi |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| reply to ropeguru
You can setup the use of SRV records on your device if you would like, however you are correct in stating that the changes you make via your CP will have no effect upon your device.
-Brendan
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ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| reply to Fisamo
Fisamo,
Do you have dynamic enabled on your VT control panel. I tried enabling mine this morning and it wouldn't let me. Thought maybe that BYOD couldn't use it since VT doesn't have control over my device.
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FWD#: 223611 |
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Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| reply to fareal
said by fareal :But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? That would be my guess. I'm BYOD, with my adapter configured to richmond-1 and SRV records enabled. Earlier, my adapter showed newyork-1; it's back to richmond-1 now. |
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fareal
join:2005-10-05
·VOIPo
·DSL EXTREME
| reply to CyberSultan
said by CyberSultan :Again, I'm on sanfrancisco-1. Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent. I think about the same time as you we lost audio as well but was able to dial out again within about a minute. I didn't check to see if I was routed to another server.
But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? |
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CyberSultan
Premium
join:2006-07-20
| reply to VTBrendan
said by VTBrendan :I don't know the deeper technical issues at hand however I do know it was routing/networking related. I'm pretty sure in the case of these setups the equipment is required to run off of a single IP address due to its interaction with our customers equipment which is often behind a router (NAT causes this problem). -Brendan Yeah, I was just curious. With the nic teaming, you can have your single IP address, but have fault-tolerance. Also, if each of those teamed nics were on the same vlan, but different switches, you would have redundancy at the switch level as well. I may not be saying anything you don't already know, though. |
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