CyberSultan
Premium
join:2006-07-20
1 edit | reply to pdivi
Re: [ViaTalk] viatalk down again Sept 10 and NO Support
said by pdivi  :Down for me today -- no outbound calls. I have had an extended outage at least once every two days for the past month. Currently caller #15 in the support queue, which means at least a one hour wait. What server are you on? If others are working on the same server, then it is the equipment on your side I would be looking at. ATA, router, ISP, etc. I am on sanfrancisco-1. |
|
hardly
join:2004-02-10
USA | This morning, dialtone but no outbound or inbound.
San Francisco server. Switched to Chicago, outbound now works but still no inbound from PSTN or other VOIP providers.
Other VOIP providers are working properly on my LAN using another PAP2. |
|
VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Hi,
When you switch between cities, I believe it can take a min or so for incoming calls to find you again. Have you given it a try since?
-Brendan |
|
CyberSultan
Premium
join:2006-07-20
4 edits | reply to hardly
said by hardly :This morning, dialtone but no outbound or inbound. San Francisco server. Switched to Chicago, outbound now works but still no inbound from PSTN or other VOIP providers. Other VOIP providers are working properly on my LAN using another PAP2. I just noticed something interesting as I just tested against my cell phone. I called my cell and it rang just fine. I let it ring once, then hung up. My cell phone continued to run through all the rings as though I never hung up. I was able to repeat this behavior. So it appears that the server did not receive a termination signal correctly...and so it continued to try to connect to my cell? This is not normal, so something is going on. I can make outgoing calls...and I can receive calls just fine. Just notice this one issue. Again, I'm on sanfrancisco-1.
Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. I checked CP...and it did not fail me over to another server. So I guess sanfrancisco is not down...but being flakey.
Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent.
Edit: Ok, I just got cutoff my phone call again. Failover to houston-1 did occur this time. While on sanrancisco-1, my call completely lost audio...and if I waited long enough it eventually gave me a busy signal. |
|
SliderNC
Master Of Disaster
Premium
join:2002-12-12
Cornelius, NC
clubs: 
 ·Windstream
| My service is fine. I just called and talked to my cousin who is staying at my house this week while he interviews for some jobs. I'm on the Richmond server without any issues.
--
The Big Project
|
|
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by SliderNC :My service is fine. I just called and talked to my cousin who is staying at my house this week while he interviews for some jobs. I'm on the Richmond server without any issues. I can get incoming calls no problem, no one is home to test outbound. I logged into my account and saw I was switched from the NY switch to Richmond...
--
Have you been touched by his noodly appendage? »www.venganza.org/index.htm
»en.wikipedia.org/wiki/Flying_spa···_monster |
|
fareal
join:2005-10-05
·VOIPo
·DSL EXTREME
| reply to CyberSultan
said by CyberSultan :Again, I'm on sanfrancisco-1. Edit: Spoke too soon. Got cut off a call (lost audio completely). After a short time, I was able to dial back out. Last night I noticed that I kept getting moved from sanfrancisco-1 to various other servers. But I never lost service, so I wasn't worried. But maybe this was an indication that sanfrancsico-1 was beginning to have issues. This morning has become more apparent. I think about the same time as you we lost audio as well but was able to dial out again within about a minute. I didn't check to see if I was routed to another server.
But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? |
|
Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| said by fareal :But I also noticed last night in the VT CP it kept showing different servers.. chicago, new york, houston, although my primary is sanfrancisco. Is that the way it works.. In your phone adapter it always shows your primary in the proxy field but the VT Control Panel shows the one you're actually connected to for the time being? That would be my guess. I'm BYOD, with my adapter configured to richmond-1 and SRV records enabled. Earlier, my adapter showed newyork-1; it's back to richmond-1 now. |
|
ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| Fisamo,
Do you have dynamic enabled on your VT control panel. I tried enabling mine this morning and it wouldn't let me. Thought maybe that BYOD couldn't use it since VT doesn't have control over my device.
--
FWD#: 223611 |
|
VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| You can setup the use of SRV records on your device if you would like, however you are correct in stating that the changes you make via your CP will have no effect upon your device.
-Brendan
--
ViaTalk BroadBand Phone Service Behind The Scenes: »www.VTInside.com -- VTWhite: »www.VTWhite.com/ |
|
darylo
join:2006-04-03
Clearfield, UT | I had the same issue while I was on San Fran so I switched to Houston and I could then dial out. So I stayed on Houston for now. just a fyi |
|
Fisamo
Premium
join:2004-02-20
Apex, NC
·VOIPo
·AT&T CallVantage
| reply to ropeguru
As VTBrendan said, the control panel settings don't matter. Before I realized that, I tried setting dynamic on the control panel, and it would give me an error stating "Please choose a server first."
dcurrey posted the settings that enable the dynamic routing for BYOD users in this post. |
|
ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| said by Fisamo : dcurrey posted the settings that enable the dynamic routing for BYOD users in this post. Yep... Saw those and have them set. Wasn't sure initially if the setting needed to be changed in the CP though.
--
FWD#: 223611 |
|
Fisamo
Premium
join:2004-02-20
Apex, NC | I had the same question, and Brendan set me straight on that point.  |
|
