fareal
join:2005-10-05 | reply to henryliu99
Re: [ViaTalk] viatalk down again Sept 10 and NO Support
I wonder if its newyork or newjersey again and if they got whichever one of those it is working with dynamic routing yet? |
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pdivi
join:2006-08-23
| I was on newyork-1. I switched to newyork-2 and I'm back up.
The more telling story is that I spent 20 mins. in the support queue and advanced from spot 15 to 12. Then I bailed.
Sure, maybe you can prop-up ViaTalk's unstable service by checking your phone every hour and playing musical chairs with servers when it doesn't work...but why? To save a few dollars a month? C'mon! I'd guess we all have better things to do with our time.
My expectations are fairly basic. I expect that outages be reasonably short and reasonably infrequent. Email support is fine, but tickets should be answered within 48 hours max. If you have to wait more than 20 mins. in a queue, phone support might as well not even exist as far as I'm concerned. These are not exactly what you'd call exacting standards. I'm using another budget VoIP provider (going on two years now) that has no problem providing this level of service. The fact that ViaTalk can't is downright pathetic. |
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