dieman
Premium
join:2002-08-02
Minneapolis, MN
| Comcast refuses cablecard for Tivo Series3
Just got off the phone with Comcast and the rep said that "Tivo is wrong" and that they will not supply me with one or two cablecards. I'm in the Twin Cities area (Brooklyn Park). I'm thinking of just showing up at the office instead when returning my comcast DVR and attempting to pick up cards at that point anyhow.
Anyone know any local contacts in the area so I can get this worked out? |
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dervari
join:2000-01-17
Atlanta, GA
clubs: | Can they do that? Seems to me that this is a blatant case of them wanting you to shell out $$$/mo for their DVR. |
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GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
| reply to dieman
said by dieman  :Just got off the phone with Comcast and the rep said that "Tivo is wrong" and that they will not supply me with one or two cablecards. I'm in the Twin Cities area (Brooklyn Park). I'm thinking of just showing up at the office instead when returning my comcast DVR and attempting to pick up cards at that point anyhow. Anyone know any local contacts in the area so I can get this worked out? Just call again. When anything new is involved, you get customer reps who haven't a clue what the policy is. And if you get the same bad answer, ask for a manager. And if still not satisfied, call the Comcast Executive Complaint center at (215) 665-1700 . I guarantee you will get a resolution within 1 business day.
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dieman
Premium
join:2002-08-02
Minneapolis, MN
| Luckily my franchise authority chair has email and hes forwarded on a complaint on the issue, hopefully I'll find out in the next couple days wtf. 
Thanks, I had totally forgotten about the complaint center. |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs: | reply to dieman
I'm not at all surprised. Time Warner was saying the same thing, that Cable Cards are only supported in TV's, not STB like Tivo. This was for all TW markets, not just the few SDV (Switched Digital Video) markets where Cable Cards are incompatible. |
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mikedz4
join:2003-04-14
Weirton, WV
1 edit | reply to dieman
where did you get the new series 3 tivo? This is the new tivo that can support digital cable right? Does this allow you to do on-demand? |
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GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| said by mikedz4 :where did you get the new series 3 tivo? This is the new tivo that can support digital cable right? Does this allow you to do on-demand? It supports cablecard 1.0, the 1 way cablecards. No it does not support 2 way communication which won't be available to Cablecard 2.0.
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mikedz4
join:2003-04-14
Weirton, WV | reply to dieman
so it won't do tvguide interactive or on-demand? |
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PaulieORF
join:2001-04-15
Southington, CT
| reply to mikedz4
said by mikedz4 :where did you get the new series 3 tivo? This is the new tivo that can support digital cable right? Does this allow you to do on-demand? No on-demand with Cable Card, at least with version 1.0. |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | reply to dieman
Perhaps you didnt research it.
But the Tivo Series 3 does in fact have cable card 2.0 support. |
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fergiej
join:2006-02-26
Atlanta, GA
| No it does not have CC 2.0 support. The standard for 2.0 is not set yet and it likely won't be for some time. your confusion lies in the fact that the TiVo will support the multistream cards. But this is not 2.0. More like a 1.5. 2.0 will be the first standard that will do 2 way, none of the 1.x cards will d it. SO, no on-demand with the new TiVo.
With the s3 you can have 2 1.0 cards or 1 multistream card. This is for individual tuners.
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I feel more like I do now than I did. At least I used to. |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | reply to dieman
Interesting. After digging a bit deeper i see you are correct. However, i find it interesting that of the 3 sites i had read, all of them misunderstood this fact.
Anyways, thanks for the clarification. |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA
·Comcast
| reply to dieman
as far as the OP issue.... It isnt looking good for tivo series 3....
»www.google.com/url?sa=t&ct=res&c···Y-t3ZP4A
»www.google.com/url?sa=t&ct=res&c···cIgNZhCw
However, newer reports seem to indicate a reversal by time warner:
»www.tivoblog.com/archives/2006/0···-3-tivo/
definitely drive the issue home. afaik they have to provide a cable card by law. |
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dieman
Premium
join:2002-08-02
Minneapolis, MN | reply to dieman
I've been contacted by someone in local internal escalations, but they weren't in when I called back (was mowing the lawn). I'll keep things updated. |
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dieman
Premium
join:2002-08-02
Minneapolis, MN | Was able to speak with the esclations in the local office and I've got an appointment scheduled for next week to install the cards, yay! |
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GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| said by dieman :Was able to speak with the esclations in the local office and I've got an appointment scheduled for next week to install the cards, yay! Good for you. That 1st Customer Service rep you talked to just didn't know their job or the right info.
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Phugg
join:2004-09-30
Riverbank, CA
·Charter Pipeline
| reply to dieman
Gratz on your case. As cypherstream stated though .... I say it will work , but Comcast MAY not support it. Just like we dont support home networks (yet I still help with them everyday) Let us know how it works , PLEASE ... so I dont go do an install and look like a complete baffoon. I feel we the techs wont get any training on it since it is a 3rd party device. |
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Zoder
join:2002-04-16
Miami, FL
| said by Phugg :I feel we the techs wont get any training on it since it is a 3rd party device. So are the TVs  |
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fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | reply to Phugg
misread. |
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dieman
Premium
join:2002-08-02
Minneapolis, MN
| reply to Phugg
Phugg:
You might want to check this out:
»www.tivoblog.com/archives/2006/0···uctions/ |
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