dieman
Premium
join:2002-08-02
Minneapolis, MN
| Comcast refuses cablecard for Tivo Series3 Just got off the phone with Comcast and the rep said that "Tivo is wrong" and that they will not supply me with one or two cablecards. I'm in the Twin Cities area (Brooklyn Park). I'm thinking of just showing up at the office instead when returning my comcast DVR and attempting to pick up cards at that point anyhow.
Anyone know any local contacts in the area so I can get this worked out? | |
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dervari
join:2000-01-17
Atlanta, GA
clubs: | Re: Comcast refuses cablecard for Tivo Series3 Can they do that? Seems to me that this is a blatant case of them wanting you to shell out $$$/mo for their DVR. | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
| said by dieman  :Just got off the phone with Comcast and the rep said that "Tivo is wrong" and that they will not supply me with one or two cablecards. I'm in the Twin Cities area (Brooklyn Park). I'm thinking of just showing up at the office instead when returning my comcast DVR and attempting to pick up cards at that point anyhow. Anyone know any local contacts in the area so I can get this worked out? Just call again. When anything new is involved, you get customer reps who haven't a clue what the policy is. And if you get the same bad answer, ask for a manager. And if still not satisfied, call the Comcast Executive Complaint center at (215) 665-1700 . I guarantee you will get a resolution within 1 business day.
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 | dieman
Premium
join:2002-08-02
Minneapolis, MN
| Re: Comcast refuses cablecard for Tivo Series3 Luckily my franchise authority chair has email and hes forwarded on a complaint on the issue, hopefully I'll find out in the next couple days wtf. 
Thanks, I had totally forgotten about the complaint center. | |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs: | I'm not at all surprised. Time Warner was saying the same thing, that Cable Cards are only supported in TV's, not STB like Tivo. This was for all TW markets, not just the few SDV (Switched Digital Video) markets where Cable Cards are incompatible. | |
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mikedz4
join:2003-04-14
Weirton, WV
1 edit | where did you get the new series 3 tivo? This is the new tivo that can support digital cable right? Does this allow you to do on-demand? | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| Re: Comcast refuses cablecard for Tivo Series3 said by mikedz4 :where did you get the new series 3 tivo? This is the new tivo that can support digital cable right? Does this allow you to do on-demand? It supports cablecard 1.0, the 1 way cablecards. No it does not support 2 way communication which won't be available to Cablecard 2.0.
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PaulieORF
join:2001-04-15
Southington, CT
| said by mikedz4 :where did you get the new series 3 tivo? This is the new tivo that can support digital cable right? Does this allow you to do on-demand? No on-demand with Cable Card, at least with version 1.0. | |
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mikedz4
join:2003-04-14
Weirton, WV | so it won't do tvguide interactive or on-demand? | |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | Perhaps you didnt research it.
But the Tivo Series 3 does in fact have cable card 2.0 support. | |
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| fergiej
join:2006-02-26
Atlanta, GA
| Re: Comcast refuses cablecard for Tivo Series3 No it does not have CC 2.0 support. The standard for 2.0 is not set yet and it likely won't be for some time. your confusion lies in the fact that the TiVo will support the multistream cards. But this is not 2.0. More like a 1.5. 2.0 will be the first standard that will do 2 way, none of the 1.x cards will d it. SO, no on-demand with the new TiVo.
With the s3 you can have 2 1.0 cards or 1 multistream card. This is for individual tuners.
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | Interesting. After digging a bit deeper i see you are correct. However, i find it interesting that of the 3 sites i had read, all of them misunderstood this fact.
Anyways, thanks for the clarification. | |
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dieman
Premium
join:2002-08-02
Minneapolis, MN | I've been contacted by someone in local internal escalations, but they weren't in when I called back (was mowing the lawn). I'll keep things updated. | |
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| dieman
Premium
join:2002-08-02
Minneapolis, MN | Re: Comcast refuses cablecard for Tivo Series3 Was able to speak with the esclations in the local office and I've got an appointment scheduled for next week to install the cards, yay! | |
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Phugg
join:2004-09-30
Riverbank, CA
·Charter Pipeline
| Gratz on your case. As cypherstream stated though .... I say it will work , but Comcast MAY not support it. Just like we dont support home networks (yet I still help with them everyday) Let us know how it works , PLEASE ... so I dont go do an install and look like a complete baffoon. I feel we the techs wont get any training on it since it is a 3rd party device. | |
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| Zoder
join:2002-04-16
Miami, FL
| Re: Comcast refuses cablecard for Tivo Series3 said by Phugg :I feel we the techs wont get any training on it since it is a 3rd party device. So are the TVs  | |
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ssj4android
Redefining Reality
join:2002-04-14
Wyoming, MI | Will they install two cable cards though? | |
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SGR
Premium
join:2003-05-19
Lutherville Timonium, MD
clubs:
| Couldn't people just call up and tell Comcast they would like two cablecards installed in their home and conveniently leave out the part they are for one Tivo. If you get the tech to come out with two cable cards on hand I doubt he'll decline to install them then. I'm new to the whole cablecard thing though so I really don't know what kind of information Comcast requires when you request a cable card install. If it's as easy as just saying "I want a cable card installed" I can see this working. Even if the tech seems confused you could always tell him you'll gladly install them yourself while he sits in a comfy chair. Perhaps even offer a generous tip to sweeten the deal?  | |
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