[DW6000] Need help troubleshooting

Author	All Replies
mallilly8 join:2006-09-13 Bryceville, FL	[DW6000] Need help troubleshooting I would love some help troubleshooting my system. Today I can access the internet more often than not but it is usually the other way around. I get a lot of time out errors or that a website can't be found. A lot of time it just hangs. When I go to 192.168.0.1 I often have a red problem or yellow degraded. Often there is Tx code 3 error. Sometimes powercycling the modem helps and sometimes taking the top coaxel cable off and holding your fingers on it helps. Signal strength is usually 47. Sometimes 50 sometimes down to 36. The dish is in the open of a field. Trees are at the other end of the field maybe 150 -200 feet away. It's on a pole mount that was installed by an installer. System is 3 years old. Well 6000 modem isn't that old. Originally it was a 4000. Here are results from testmy.net that I saw other people using. Not sure what it means. :::.. Download Stats ..::: Download Connection is:: 717 Kbps about 0.72 Mbps (tested with 748 kB) Download Speed is:: 88 kB/s Tested From:: »testmy.net/ (Server 1) Test Time:: 2006/09/13 - 9:40am Bottom Line:: 13X faster than 56K 1MB Download in 11.64 sec Tested from a 748 kB file and took 8.542 seconds to complete Download Diagnosis:: May need help : running at only 69.34 % of your hosts average (direcpc.com) D-Validation Link:: »testmy.net/stats/id-Z76FDUYIM User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 [!] I see I need to make a signature with my info but for now it's DW6000 connected to Netgear wireless and 2 laptops. Thanks in advance for suggestions. Please dumb it down for me.
	to forum · permalink · · 2006-09-13 13:08:47 ·
middleton125 join:2006-01-17 Northport, MI 2 edits	not a bad test speed engineering has told me 300 is "accetable" lol I'm on the DW7000, paying 75.99/month for "upto" 1000/200
	to forum · permalink · · 2006-09-13 13:14:50 ·
grohgreg Dunno. Ask The Chief join:2001-07-05 Dawson Springs, KY	reply to mallilly8 Not much info to work with, trees should not be a problem that far south. Signal levels look low, but they vary with satellite/transponder. Given the info at hand, I'd suggest the dish moved. Other possible issues could include water in the waveguide, corroded connectors. Improvement after touching the cable also suggests ground problem, ground block connections possibly corroded as well. //greg// -- DW4000CE/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - SRS G11/1410H - RSL78/ACP82 - v4.2.1.10C - RWIN 513920/MTU 1500 - Gateway/66.82.10.xx/DNS66.82.4.8 plus rollovers - Firefox 1.506/proxy switch - AVG7.1 plus Firewall
	to forum · permalink · · 2006-09-13 13:54:57 ·
CMoore2004 Premium join:2003-02-06 Jonesville, MI	reply to middleton125 I've actually been having problems with hanging today, too. At times, it'd actually timeout. Are you on SatMex5 by chance?
	to forum · permalink · · 2006-09-13 13:56:41 ·
Vtblues if you can't get out of it, get in to it Premium join:2006-05-29 Brookfield, VT clubs: ·Verizon Wireless B.. ·HughesNet Satellit..	reply to mallilly8 Sounds similar to a problem I'd recently had. have you looked at your outside connections? My ability to browse had become near impossible, several installers couldn't figure out what was going on. Final diagnosis was I needed a new radio on the dish and the wire inside my outside connections were corroded. When the connector was opened I watched stuff fall out, stuff was what used to be the wire.
	to forum · permalink · · 2006-09-13 14:03:58 ·
WilliamT join:2006-01-01 Willis, MI	reply to mallilly8 When my signal strength drops into the 40s, anything might happen (or not happen). My normal signal strength is in the 80s.
	to forum · permalink · · 2006-09-13 14:40:50 ·
krwest join:2006-01-14 Lake, MI	I had signal strengths of 59 down to 6 depending on the wind and direction it was blowing. I eliminated 3 trees and signal now stays in the high 50's, where it's been since install. I'd check the coax ends all the way from dish to modem, mark them as you go, rec / trans so you don't mis-connect them. Also check dish for movement. Might be the mount is loose and moving in the wind, or the dish iself is loose on post. If you're near the ocean, the salt in the air is more corrosive to the connections. -- hughes.net/isp.com/dw6000/satmex/1070,2 desktops,3laptops,2static dishes,1portable
	to forum · permalink · · 2006-09-13 15:54:54 ·
mallilly8 join:2006-09-13 Bryceville, FL	reply to grohgreg How do I know if the dish moved? It seems pretty sturdy. Not sure what the waveguide is. The 4 connectors down on the pole I took off and looked at. They look ok to me. 3 of them have a little white plastic looking piece inside and 1 doesn't. Not sure if that means anything. I put them back on and tightened them. I didn't mess with the thing that points towards the dish. I cleaned the dish. It was sort of green. Now here's the cool part. The ground wire was broken off at the top so it wasn't touching the screw it goes around. At least I hope it was supposed to be touching that screw. I was able to straighten it enough to make a loop around that screw again. I suppose I should make a trip in town for new wire? Does wire go bad? I restarted and I have internet still. Signal is 48 and the testmy.net says download 700. Thanks everyone for your replies!
	to forum · permalink · · 2006-09-13 16:25:43 ·
mallilly8 join:2006-09-13 Bryceville, FL	reply to CMoore2004 How do I find out what satellite I am on?
	to forum · permalink · · 2006-09-13 16:26:39 ·
mallilly8 join:2006-09-13 Bryceville, FL	reply to Vtblues Other than those 4 connectors on the pole, do I check any others? Do I try to open the thing that points at the dish?
	to forum · permalink · · 2006-09-13 16:28:37 ·
mallilly8 join:2006-09-13 Bryceville, FL	reply to krwest Those cables go from the pole into the ground and come up under the house. Eventually they come up through the floor. I don't see anywhere that they are buried that they have become unburied and I've mowed over them. Under the house there is a lot of excess cable. It is just bunched in a pile. Then it goes from there to where it comes up through the floor. I didn't really look at the cable between the bunch coiled on the ground and where it comes up through the floor because it's under the house and I'm chicken. Should I go check that? It would just be the cable with no connections because the next connectors are on the modem?
	to forum · permalink · · 2006-09-13 16:34:30 ·
CMoore2004 Premium join:2003-02-06 Jonesville, MI	reply to mallilly8 »192.168.0.1/sys_info/ Top right is your satellite info. Don't copy the stuff on the left, such as SAN, Site ID, and Serial, if you paste on this forum. It's odd that your ground would break like that. I've had my system for at least 3 years, and I recently reshaped the wire on my dish several times when I thought the radio was bad. I see you're in Florida, perhaps it's the salt from the ocean that made it oxidize too fast. Also, chances are that once the wire is in your house, somewhere near the entry point, there might be a splice. Will look similar to a splitter in some instances. Check both sides of both connections. I wouldn't open the thing that points at your dish. I actually have my weather guard off right now because I was working on the radio, but when we thought we required a service call, Hughes said any problems with the dish would be covered as long as the dish wasn't "broken". Don't give them a reason to blame it on you. -- \| DW6000 SatMex5 1130 \| Windows XP MCE SP2 \| Mobile AMD Athlon 64 4000+ \| 1.5GB RAM \| ATI Mobile Radeon X600 128MB \| 120GB HDD
	to forum · permalink · · 2006-09-13 16:34:42 ·
mallilly8 join:2006-09-13 Bryceville, FL	Is this what tells me what satellite I am on? What does it mean? Transmit Path: Satellite Outroute: Primary Longitude: 117 West Receive Frequency: 1070 MHz Receive Symbol Rate: 30 Msps Receive Polarization: Vertical Transmit Polarization: Horizontal 22KHz Tone: Off Router Address: 66.82.24.33 That ground wire has a green coating and then another clear coating on top of that that is coming off. The wire looked ok though. I'm about an hour to hour and 1/2 from the beach. I just went under the house and the cable has no splices or breaks. Both cables come up through the floor to the modem.
	to forum · permalink · · 2006-09-13 16:58:40 ·
CMoore2004 Premium join:2003-02-06 Jonesville, MI	It looks like you're on SatMex 5. That might come in handy later on, but it's not going to do you much good now.
	to forum · permalink · · 2006-09-13 17:01:37 ·
Spinnaker Ok, But What Is The Speed Of Dark? Premium,MVM join:2002-12-08 Holden, ME	reply to mallilly8 mallilly - Here's some threads discussing water in the feedhorn/waveguide. The threads show pictures of what it looks like. »Is Water In Dish LNB Thingie OK?? »[DRS] Is this a bad thing...? »[DW6000] Good ol water in the feedhorn -- DW7000 Pro on G16/1110, Gateway 66.82.25.57, Signal ~84, Wired/Wireless LAN, 3-WinXP Pro w/SP2, 2-Win98SE
	to forum · permalink · · 2006-09-13 17:45:26 ·
Red Baron Premium,ExMod 2001-05 join:2001-08-04 41.3N, 87.1W	reply to mallilly8 From what's been posted already, no ground block where the cables enter the building & low RSL for SM5, I'd say the main problem is antenna pointing & lack of grounding. Since the ground at the tx was reattached, it may perform a bit better, but I thought SM5 had signals in the 80's and 90's all over the CONUS? When I was on SM5 I know I was in the low 90's here. Opinions group? -- All things serve the Beam.
	to forum · permalink · · 2006-09-13 18:18:33 ·
CMoore2004 Premium join:2003-02-06 Jonesville, MI	It depends on the transponder. With my dish, I seem to get 80s at best on the Vertical/Horizontal polarization. I don't understand the technicalities, though. When I was running tests on every transponder that their advanced support gave me, signals from different frequencies would range from 60's to a max of 93. I'm at 85 right now. My HughesNet service lasts better in storms than my DirecTV service. SatMex5 seems good to me. Southern Michigan, just in case that comes up. -- \| DW6000 SatMex5 1130 \| Windows XP MCE SP2 \| Mobile AMD Athlon 64 4000+ \| 1.5GB RAM \| ATI Mobile Radeon X600 128MB \| 120GB HDD
	to forum · permalink · · 2006-09-13 18:22:46 ·
grohgreg Dunno. Ask The Chief join:2001-07-05 Dawson Springs, KY	reply to mallilly8 said by mallilly8 : Those cables go from the pole into the ground and come up under the house. Eventually they come up through the floor. I don't see anywhere that they are buried that they have become unburied and I've mowed over them. Under the house there is a lot of excess cable. It is just bunched in a pile. Then it goes from there to where it comes up through the floor. I didn't really look at the cable between the bunch coiled on the ground and where it comes up through the floor because it's under the house and I'm chicken. Should I go check that? It would just be the cable with no connections because the next connectors are on the modem? Sounds like a mess, and I saw no mention at all of a coaxial cable grounding block. All that excess cable isn't doing you any good at all. The longer the cable, the more signal loss between the modem and the dish. Don't mess with the feedarm, but the feedhorn window should still be transluscent enough to see if there's any indication of moisture in the feedhorn or the waveguide behind it. Droplets are a warning, a horizontal water line is danger. Sturdy feeling or not, it can take only a half inch of movement in the wrong direction to screw up the antenna pointing. It's even possible that the dish itself hasn't moved on the pole, but the pole could have rotated some in the ground. While watching your received signal level, have someone else stand behind the dish and pull slightly on one side. Hold for about 10 seconds, as it takes a while for the RSL numbers to refresh. Repeat on the other side, then top and bottom. Improvement in signal level is a pretty good indicator that you could use a repoint. //greg// -- DW4000CE/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - SRS G11/1410H - RSL78/ACP82 - v4.2.1.10C - RWIN 513920/MTU 1500 - Gateway/66.82.10.xx/DNS66.82.4.8 plus rollovers - Firefox 1.506/proxy switch - AVG7.1 plus Firewall
	to forum · permalink · · 2006-09-13 18:26:02 ·
mallilly8 join:2006-09-13 Bryceville, FL	reply to Spinnaker Thanks for the links on the water in the feedhorn.... Mine has no apparent moisture at all.
	to forum · permalink · · 2006-09-13 18:46:58 ·
mallilly8 join:2006-09-13 Bryceville, FL	reply to grohgreg What is a coaxial cable grounding block? I will try the antenna pointing experiment. Thanks!
	to forum · permalink · · 2006-09-13 18:51:28 ·


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