Ahrenl
join:2004-10-26
North Andover, MA | reply to cableties
Re: I think I'm gonna cancel...
Just hit the button to cancel, and ask if they are running any retention incentives, because you just got a great offer from "X"... if the CSR is going to give you a deal, you'll know right away. |
cableties
Premium
join:2005-01-27
 ·Verizon FIOS
| Just call up your CableCo and tell them you are having a problem.
If you get a decent support person, tell them you were trying to reach customer service (play the queue game).
Then, when you get someone, play to get a sympathetic ear that you are considering switching to X plan offered by Y company (make sure you do your homework, and not make up something).
Most cases, you can get someone to offer you x number of months for discount. And they are pretty good about it. Especially if they look in your account to see, you've always paid your bill and time you've been their client.
Two colleagues did this with Comcast and were given a 6 month package deal with Voip, Digital + HBO special and HSI for something like $33.95/month for 6 months. I was like, "Damn!", can't beat that deal. Heck, HSI alone is like $50/month when I had basic. I saw their billing.
But yeah, if you were new, they give you the keys. But having been a with Comcast for...6 years, I dropped them when they couldn't fix signal issues. They offered to give me a lower rate for HSI for 3-6months, but "required" me to drop analog and go digital (another $10 more/month over existing $90+fees/taxes). You know, they never contacted me back nor attempted to keep me. Yeah, so much for loyalty.
"I am a cheap whore, available to the better-benefits pimp!" |
