Voyager2K2
join:2001-10-04
Wayne, PA | reply to Maxo
Re: good move
Look at Dell.
We get customers who are so sick and tired of dealing with their outsourced warranty phone service they would rather pay our techs to fix the problem.
(I manage the PC division of a firm in Philly)
Bad. Really bad.... |
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rachelsfx
join:2004-09-27
Pensacola, FL | reply to morbo
They couldn't understand them either?  |
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ArmoredSaint
join:2006-08-12
Monroe, NY
| reply to morbo
Good news and a very good move. Hopeully other companies will start catching on. I hate to say it, but many company executives will never admit that outsourcing (offshoring) is, for the most part a complete failure.
I'm hoping the federal government will realize they are losing a ton of money on offshoring as well and will hopefully someday tax the crap out of any company that wants to offshore work (and no, I'm not a democrat).
Sometimes you just have to wait for a change in management for those concessions to come through. Hopefully over the next 2-5 years we will see a huge change in the tide.
I don't care what any studies say. Outsourcing, in particular, offshoring will **NOT** ever save a company money in the end.
When you calculate things like severance, vacation/sick pay, and training for the replacements, it just never adds up. You are better off just keeping employees on your payroll. |
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