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Forums » AT&T Brings Back 2,000 Outsourced Jobs » good move
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« Old news that at&t trying to take credit for?  

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:

Re: good move

I was discussing with someone the other day about how when the outsourcing bubble would burst. Outsourcing is great for saving money, bad for keeping the customer's that give you money.
permalink · 2006-09-21 13:55:57 · Reply to this

Voyager2K2

join:2001-10-04
Wayne, PA

Re: good move

Look at Dell.
We get customers who are so sick and tired of dealing with their outsourced warranty phone service they would rather pay our techs to fix the problem.
(I manage the PC division of a firm in Philly)
Bad. Really bad....
permalink · 2006-09-21 22:11:40 · Reply to this
Forums » AT&T Brings Back 2,000 Outsourced Jobs« Old news that at&t trying to take credit for?  

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