renton
Come On You Spurs
Premium
join:2002-01-05
North York, ON
 ·TekSavvy Solutions..
| Logitech mouse: warranty replacement doesn't work
Sorry for the long post, I tried to keep it as short as I could. I bought an MX700 about a year and a half ago. It stopped working so I called Logitech and they told me they're sending me an MX1000 as a replacement since they don't have MX700s anymore, I just have to scratch the s/n on the old one which I did and I don't need to send it back. I got the new mouse but it doesn't charge. It will charge for like 5 seconds and then it stops charging. I called them again and they said they will replace it again but I have to send it back first which I totally agree with being that is a brand new mouse but why should I pay for shipping it back? I'm in Canada and I have to send back to US and that's going to cost around $20(I know it's only $1.50 US but still  ). Am I expecting too much? I didn't ask for an MX1000, I just want my old MX700.. I was pretty happy with it.
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"You need your love/I walk from it/You fight for love/I run from it/My enemy desire/Caressing me, desire/The torch I carried burnt my hand/I can't control what I can't standDesire"
Ultravox |
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Misterman
join:2004-04-02
Saratoga, CA
| Well the warranty is working just fine as they are paying for shipping the item to you. It's normal for many companies to give you an upgraded piece of hardware when they no longer make old hardware anymore.
Wait so $20 canadian dollars is $1.50 US? Are you serious? Didn't know it was that much. Well that really isn't that much for getting a MX1000. |
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decx
Premium
join:2002-06-07
Vancouver, BC
·Bell Sympatico
1 edit | said by Misterman  :Wait so $20 canadian dollars is $1.50 US? Are you serious? Didn't know it was that much. Well that really isn't that much for getting a MX1000. The OP's joking, the difference isn't much anymore. As of noon today (Sept 22, 2006) 20CAD is equal to 17.90USD.
As for the warranty issue, manufacturers are getting stingier with warranty shipping, with some even requiring payment for shipping the replacement from the manufacturer to the customer (eg Linksys). In this specific case though, the OP should probably call Logitech and ask them to pay or reimburse for the second shipping charge as it was totally Logitech's fault for sending out a dud as a replacement. |
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3SGTE
ST215W
Premium,MVM
join:2000-11-23
there
clubs:
| reply to renton
I have an MX1000, it is sometimes sensitive about positioning in the cradle.
Pay attention/experiment with the positioning in the cradle, this may save you the grief of a return.
(mine is around 2 yrs old)
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Overheard: "I could careless matter of Fact"
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renton
Come On You Spurs
Premium
join:2002-01-05
North York, ON
·TekSavvy Solutions..
| reply to renton
I tried to tell them that I don't think it's fair for me to pay to have my mouse replaced under warranty , I even spoke to a supervisor but they wouldn't budge. On the other hand I'm getting a better mouse. But if my first mouse lasted 5 years (that's what the warranty is) I wouldn't have to pay anything extra.
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"You need your love/I walk from it/You fight for love/I run from it/My enemy desire/Caressing me, desire/The torch I carried burnt my hand/I can't control what I can't standDesire"
Ultravox |
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renton
Come On You Spurs
Premium
join:2002-01-05
North York, ON
·TekSavvy Solutions..
| reply to 3SGTE
said by 3SGTE :I have an MX1000, it is sometimes sensitive about positioning in the cradle. The mouse starts charging, green LEDs are flashing in sequence but after 5 seconds it stops and it goes back to red. Same with yours?
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"You need your love/I walk from it/You fight for love/I run from it/My enemy desire/Caressing me, desire/The torch I carried burnt my hand/I can't control what I can't standDesire"
Ultravox |
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3SGTE
ST215W
Premium,MVM
join:2000-11-23
there
clubs: | No, mine just "sleeps" when the contact isn't good.
I only see red when the battery is really really low.
Hope you get it resolved.
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Overheard: "I could careless matter of Fact"
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