swiftor
join:2006-09-24
| [OOL] Cablevision not available at my location - what can I do?
I live in brooklyn and I moved 1/2 a mile away from my previous residence where I subscribed to OOL, but at my new home, I'm told OOL isn't available, or any other cable vision service for that matter. I live in a busy intersection and when was told this in disbelief, I got on my roof to noticed most of the homes on my block used satellite.
Right now I"m using DSL, which is fairly disgusting in speed, so I was wondering if anyone had any ideas on how I could convince Cablevision to try harder to service my area. |
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LiberalKing
Intocable
Premium
join:2005-09-12
Bronx, NY | Re: [OOL] Cablevision not available at my location - what can I
maybe time warner runs that terriory
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
| reply to swiftor
Who provides you with cable TV? They would be your primary cable Internet service. Some allow for multiple cable ISPs with some cable TV providers but CV doesn't work that way. If CV isn't your TV provider they won't be your Internet provider.
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:  
1 edit | reply to swiftor
talk to your building owner/management and see if they will convince cv to provide their service there. but unless you live in a big 20+story building next to other similarly large buildings, cv won't go out of their way for a single building.
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
 ·Optimum Online
 ·Vonage
| reply to GeekNJ
said by GeekNJ  :Who provides you with cable TV? They would be your primary cable Internet service. Some allow for multiple cable ISPs with some cable TV providers but CV doesn't work that way. If CV isn't your TV provider they won't be your Internet provider. No cable at all? 
...I got on my roof to noticed most of the homes on my block used satellite....
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~~Well, I think you're crazy, I think you're crazy, I think you're crazy, just like me...~~
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swiftor
join:2006-09-24 | reply to MxxCon
Yeah, only Cablevision serves my area. And it's a private home. Sounds like I'm screwed, unless there's someone I can lobby with at CV. |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
1 edit | said by swiftor :Yeah, only Cablevision serves my area. And it's a private home. Sounds like I'm screwed, unless there's someone I can lobby with at CV. Eh?? If CV services your area, then you can get TV and Internet from Cablevision. If CV doesn't serve your area, then obviously CV won't provide you with either.
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jaa
Premium,MVM
join:2000-06-13
·Optimum Online
·Vonage
| reply to swiftor
I think most franchise agreements require the cable provider to service all locations in the territory.
Did you try calling 1-800-OK-CABLE?
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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swiftor
join:2006-09-24
| Cable vision is the provider for my area. it seems like it's a physical restriction that's barring them from installing it.
if they are required to provide service for me, and the cablevision reps deny me service, what action can I take, or who can I speak with? I've already spoken with about 3 reps over the past several months, all of which have shot me donw, even when I speak with their manager. |
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jaa
Premium,MVM
join:2000-06-13 | Public Service Commission. »www.dps.state.ny.us/ |
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RickNY
Premium
join:2000-11-02
New York
2 edits | reply to swiftor
I dont believe they are required to provide service to anyone.. But if they are, I think NYS isnt going to be as much help as NYC... Check with the city if you are in Brooklyn »www.nyc.gov/html/doitt/html/busi···le.shtml |
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sauce
join:2003-06-14
New York, NY
| reply to swiftor
At my work place we were unable to subscribe to any OOL service because there was a landlord down the block that wouldn't allow OOL to run cables across his roof. The block is a weird shape and I guess it was necessary to use his property to distribute to the rest of the block. Anyway, not sure what happened, but recently it became available... maybe the old fugger died or finally gave in, who knows |
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mpc
join:2002-08-15
Port Chester, NY | fugger ... LOL.
Are ya missing a "B" Bob? |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs: | reply to swiftor
You will have to find out what the franchise agreement says. It sounds like you will have a long difficult time ahead. |
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jaa
Premium,MVM
join:2000-06-13
·Optimum Online
·Vonage
| reply to swiftor
Yes, I think it is an uphill battle, and unless you have a lot of time to spend on this you might try something else.
How about other providers - can you get Verizon FIOS or DSL? Many people like them better anyway. What do your neighbors have for internet?
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
 ·Verizon Online DSL
| said by jaa :Yes, I think it is an uphill battle, and unless you have a lot of time to spend on this you might try something else. How about other providers - can you get Verizon FIOS or DSL? Many people like them better anyway. What do your neighbors have for internet? The OP has DSL but wants more speed. FIOS is a few years away. |
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TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY
| reply to swiftor
I could be wrong but my understanding is that if Cablevision is the franchised provider in your area they must provide service to all residents. I could be wrong but here is a quote from the NY Consumer Law Help Manual.
said by Consumer Law Help Manual :
In awarding a franchise, the Federal Communications Act provides that a franchising authority shall assure that access to cable service is not denied to any group of potential residential cable subscribers because of the income of the residents of the local area in which such group resides. The authority shall allow the applicant’s cable system a reasonable period of time to become capable of providing cable service to all households in the franchise area. Furthermore, the authority may require adequate assurance that the cable operator has the financial, technical, or legal qualifications to provide cable service. If you look at the next to last sentence it says "providing cable service to all households in the franchise area".
»www.consumer.state.ny.us/clahm/c···e_tv.htm
Consumer Law Help Manual
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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RickNY
Premium
join:2000-11-02
New York
1 edit | reply to swiftor
I was taking a look at some of the documents on the NYC link I provided.. The wording of the NYC resolution for the cable franchises states:
(18) there shall be provisions to ensure that cable service provided under any
such franchise be made available to all persons residing in that portion of the City
covered by such franchise;
But what are those shaded areas on the map? Are they areas without cable service? Sorry for being so naive from being out here in Suffolk.. »www.nyc.gov/html/doitt/images/ch···ries.jpg
Also -- what does your address come back with here: »www.1800okcable.com/okcable/choo···terest=n
Rick
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" Any society that would give up a little liberty to gain a little security will deserve neither and lose both." - Benjamin Franklin |
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swiftor
join:2006-09-24
| reply to swiftor
Thanks for all the feedback so far, those are some really good statements you guys found.
When I fill out the page at 1800OKCABLE, it returns CableVision.
As an update, I spoke with a supervisor in sales and he agreed to have someone come down to do a survey. What's more, he revealed that at least one home nearby on the same block does get service, but the rest of the block is marked off as not being available. He says i'll have results within 5 business days. From there, if the results are negative I'll push further and speak to a neighbor if I need to about running any lines if that's an issue.
I'll post an update once I get more info.
Once again, thank you for everyones feedback. Not having to wait for FIOS would be heavenly. |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:
| i think "have someone come down to do a survey" is CV's way of telling you to fk off 
our buildings used to be serviced by NuVisions. i knew they would pull out from Brooklyn and i wanted to switch to CV as soon as possible. i called CV many times over a period of a year and each time i call them i was told they sent somebody to do a survey, but not enough info was gathered and they needed to do another survey...
eventually they started servicing our buildings on their own, i doubt my attempts to get them to do survey expedited anything.
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