stoopalini
join:2006-08-31
Liberty Hill, TX
 ·Cobalt Broadband C..
| reply to Cobalt Info
Re: Cobalt Broadband
I became a Cobalt customer about 2 months ago, and must say I am not impressed with their service, or customer service. Don't get me wrong, everyone I have spoken with has been polite, but they do not keep their word. I have been told time and time again someone would call about my issues, and it never happens. I was told a service call had been setup, so I took the morning off to meet the service guy --- no show. I called, and apparently my area was taken off the service rotation for that day because a new install in my area was postponed!
The service I am getting is very slow, and sometimes non existent. The signal from the tower to the radio is great (noise = -104 signal = -68), but the throughput is horrible. I sometimes register (using tracert) over 1000ms between their servers.
Another point here, is their install quality. They installed a 20' pole on my roof, and didn't ground it! When I asked about grounding it, they said it wasn't necessary and not part of their install service. They didn't even ground the POE or the radio itself. I've been calling them several times a week (because no one ever calls me back) complaining about this, and wouldn't you know it, we had an electrical storm last weekend and now the WAN port on my router is non-functional.
When I called to tell them about this, they said it wasn't due to the system being ungrounded. I have since grounded the POE myself to stop this from happening again.
I am getting sick of their service, and if I can find someone else who can provide me with service, I would switch in a heartbeat!
Thomas. |
