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Fatal Vector
join:2005-11-26
| reply to Maxo
Re: Tubes were clogged
"Entirely untrue. The cost of the equipment itself is roughly a half million dollars. That's not easy to make up at less than $50/month. Then they have to run T1 or OC circuits to the CO to connect it to the ISP CO which also needs OC circuits. Then there are the technicians that work 40+ hours/week to keep the system running. Factor in each time you call tech support probably costs something like $5-$10 per call at thousands of calls a day."
Well now...The cost of the equipment is a cost of doing business, as is running circuits (doubtlessly done with their internal fiber network, since that is the only thing they have been laying here and the rest of the main copper is underground).
The technicians would be working anyway, as would "tech support". I doubt it costs $5-10 per call either, since the lines used are allready paid for and the representatives get paid a certain hourly wage, regardless of how many calls they handle per hour. These are ALL fixed costs of doing business that would exist regardless.
So, basically, once the electronics are in place, it costs them nothing to provide service. | |
Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
| said by Fatal Vector  :Well now...The cost of the equipment is a cost of doing business, as is running circuits (doubtlessly done with their internal fiber network, since that is the only thing they have been laying here and the rest of the main copper is underground). Well, everything you do as a cost of doing business is a cost of doing business so then everything is really free to companies since all costs involved are only costs of doing business.
Even though the copper is alrady in place, the DSLAM, and ATM circuits are not already there.
said by Fatal Vector :The technicians would be working anyway, as would "tech support". I doubt it costs $5-10 per call either, since the lines used are allready paid for and the representatives get paid a certain hourly wage, regardless of how many calls they handle per hour. These are ALL fixed costs of doing business that would exist regardless. No, if there were no circuits to fix they wouldn't be working at all. There would be phone techs and nobody extra hired on to fix DSL trouble. Many time there will be troubles on the line that don't affect dialtone but do hinder DSL and somebody has to fix those. The extra man power to install and maintain the DSL increases the amount of techs needed in an area. Go to the SBC forums and talk to the many techs who are dedicated to DSL only issues. Eliminate that DSL and illuminate their jobs.
I just so happen to know that each call costs somewhere between $5-$10 because I've actually had access to those kinds of numbers personally. You however have not and don't know. You are just guessing, which is why you are wrong. These DSL phone reps number in the thousands and are dedicated to only working on DSL. Again eliminate the DSL and eliminate thousands of jobs that SBC must pay for.
You have absolutely no idea how many jobs in this country (and abroad unfortunately) are dependant on strictly DSL (not dialtone or otherwise) and would not exist if DSL was gone. If these jobs go than so dose the money the ISPs must pay to keep their employment.
It's easy to make claims about things you have absolutely no knowledge of. It's also easy to back those up with guesses. It's really hard to do these things and be correct. Anyone can make something up and talk authoritatively on it.
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AmeritecTech
Change we can believe in, 1922
Premium
join:2002-09-06
Houston, TX
| reply to Fatal Vector
said by Fatal Vector :The technicians would be working anyway, as would "tech support". I doubt it costs $5-10 per call either, since the lines used are allready paid for and the representatives get paid a certain hourly wage, regardless of how many calls they handle per hour. These are ALL fixed costs of doing business that would exist regardless. False. When call volume is low, the outsourced call center offers its employees VGH, which stands for Voluntary Go Home. Anyone who wants to leave (up to a certain number of people) can leave, as they will not be needed to sit in the queue that day. If not enough people volunteer, IGH is implemented, and the people who have been there the longest are required to go home.
Thus, more customers means more calls means more hours scheduled. More hours scheduled is more money spent on technical support.
So, basically, once the electronics are in place, it costs them nothing to provide service.
Let's not forget that they pay for bandwidth on a scaled basis to upstream providers like Level3. More bandwidth costs more money.
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"Independent thinkers tend to ALWAYS have someone Not agreeing with them. It's The non-thinkers that ALWAYS come in legions."
-John Callari | |
invrtdpilot
I'd rather be flying.
join:2004-03-30
Alvarado, TX | I work in a support center, but I don't take calls. Can I go home too? | |
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