Nuts
join:2006-04-27
Forest, OH | reply to pnh102
Re: Illegal
I would think so. Perhaps he should bill verizon $1,750 cancellation fee  |
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viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL | Maybe Verizon is applying reverse psychology? Charging the customer for violation of the TOS when none applies. I do agree that Verizon should not charge for cancelling if the are the ones that did the cancelling. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
 ·Charter Pipeline
 ·AT&T Southwest
| but it's clearly stated in the TOS that Verizon can do whatever they want. it's their service. they make the rules. you are just lucky enough to be able to use the limited, neutered service! thank your luck stars!  |
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Randall_Lind
join:2004-01-24
Saint Petersburg, FL
2 edits | reply to Nuts
Verizon (GTE at the time) is a crappy company as far as dealing with people is concern.
I remember when I had ISDN only had it for 30 days and every night from 6pm-7am they would turn off my phone so I couldn't use ISDN or even make a phone call.
They had tech come out to check out the issues and then threaten me with $85 a hour charges for what was there problem if you ask me. They blame my computer,modem and even me for the issues. This was by the way my first month.
I had 128mb ISDN with 2 phone lines 64mb each. It took them a couple weeks to fix my ISDN line then they announce to all 128mb ISDN users they were going to charge a $1 an hour if we used the 2nd line.
They only wanted me to use 1 phone line for ISDN even through I was paying for 2 lines for ISDN services. My bill back then was $80 for ISDN. So I cancel and got Roadrunner which was new back then and way faster. Roadrunner was also half the price.
So they charge me $300 for canceling and as far as I know they still want it today and I told them I will pay it when hell freezes.
My friend works for Verizon and he said they now charge $200 to install a phone jack up from $85. He said they are losing so many people to cell phones and voip services they just jack up prices on everything and seem not to care about their customers base. |
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whajusa
@charter.com
| reply to morbo
> but it's clearly stated in the TOS that
> Verizon can do whatever they want.
and this is *exactly* what's wrong with licenses, terms and agreements you can't negotiate.. corporations shove unreasonable terms and blanket provisions or restrictions down consumers throats, and given the lack of competition in so many areas, it's either agree to these fascist terms or go without. this applies to everything from cell phone or isp agreements to shrinkwrap software licenses. |
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