machpost
join:2002-01-11
Washington, DC
| [CATV] Video On Demand in D.C. still not functioning correctly
I am still having issues accessing much of the programs on VOD. It worked fine until the guide was upgraded. Now, I am only able to access a handful of shows and movies, and it often takes multiple tries. On about 90% of the shows I've tried to access, I get this error message...
And frequently, when stopping a program on the rare occasion taht I can get it to work, I get this message:
Is anyone else having these problems? Again, everything worked fine before the upgrade. |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA | Re: [CATV] Video On Demand in D.C. still not functioning correct
Can you send me your GIXXXXXXX number of the back of your set top box.
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Jason Nealis, Director, Operations RCN |
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machpost
join:2002-01-11
Washington, DC | IM sent. For what it's worth, I was able to get an episode of The Sopranos to play after about six tries. But other programs still aren't working. |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA | Did your box reset? |
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machpost
join:2002-01-11
Washington, DC | Yep. |
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machpost
join:2002-01-11
Washington, DC | Still having the same problem. |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by machpost  :Still having the same problem. We believe we addressed these issues within D.C. can you verify. If you are not working one last try :
Turn off Cable Box, check fittings to ensure they are tight. If you are coming off a splitter please remove the splitter and then boot back up. Keep box unplugged for at least a minute.
If not , PM me and we will have to schedule a truck roll to get you a new box.
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Jason Nealis, Director, Operations RCN |
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emudoogie
join:2004-02-24
Washington, DC
| reply to machpost
I have read that the VOD button on the remote supposedly doesn't function anymore.
However, Even going to channel 001 or any of the several VOD channels, I get a blue screen saying "Welcome to VOD HOME CHANNEL Press OK or Select to enter."
This however does nothing, and it stays on this screen.
I have a DCT6412... and very disappointed that the service does not seem to be working. Am I missing something here? |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by emudoogie :I have read that the VOD button on the remote supposedly doesn't function anymore. However, Even going to channel 001 or any of the several VOD channels, I get a blue screen saying "Welcome to VOD HOME CHANNEL Press OK or Select to enter." This however does nothing, and it stays on this screen. I have a DCT6412... and very disappointed that the service does not seem to be working. Am I missing something here? send me your GL## off the back of your reciever please.
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Jason Nealis, Director, Operations RCN |
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Jack Brown
@rcn.com
| reply to machpost
Just got home form long vacation. My housesitter said the cable has not functioned. Unfamiliar channel menu that only shows a number, no information about the program or even basic channel information. I press my menu button (as well as several other buttons) and get the message "your settings menu is not available". I searched on here and tried some the remedies I saw; first unplugged the machine for more than the recommended minute with no change even after the cable boxed flashed "LOAD" for about two minutes. On demand does not work, went to channel 1, but cannot access shows from there either. Any new recommendations? |
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Jack Brown
@rcn.com | reply to rcnman
I just posted about no menu information
I have DCT2224/1661/ACDEG
other serial numbers 294318291040
and
AEO4HI7XXXR80 |
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discogail
join:2001-12-05
Somerville, MA | VOD is not functioning in Somerville, either. You get the VOD splash screen...then "An error has occurred" message no matter what you do.
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»www.amazingtechs.com/ |
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Pzykotic
join:2002-06-27
Somerville, MA
| reply to Jack Brown
I am having weird VoD problems in Massachusetts... I was one of the first RCN customers here and I may have an old box, but it supported VoD before... however after this update I can no longer access VoD. There's no menu option for it, and when I go to channel 001 I get some sort of local access station. Weird. |
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scfamily
join:2005-12-18
Framingham, MA | reply to machpost
Same issues for me in Massachusetts.
Any official response thus far? |
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discogail
join:2001-12-05
Somerville, MA
| said by scfamily :Same issues for me in Massachusetts. Any official response thus far? Yes..
»status.rcn.com/index.cgi?qtype=r···tid=3976
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»www.amazingtechs.com/ |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| reply to discogail
said by discogail :VOD is not functioning in Somerville, either. You get the VOD splash screen...then "An error has occurred" message no matter what you do. Please send me your GL# off the back of your box
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Jason Nealis, Director, Operations RCN |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| reply to Jack Brown
said by Jack Brown :
I just posted about no menu information
I have DCT2224/1661/ACDEG
other serial numbers 294318291040
and
AEO4HI7XXXR80
--
Jason Nealis, Director, Operations RCN |
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starpowerDC
@rcn.com
| reply to machpost
I'm in DC and am still not receiving the guide at all, even though this status message suggests the problem is largely gone: »status.rcn.com/index.cgi?qtype=r···tid=3970
I'm not sure which number on my box is the "GL" but here's what I could find:
GI411OND1117
0000285799328140
AB006M8XXXR70
Is that at all helpful? I got the box about a year and a half ago, when the company was still Starpower. Thanks in advance. |
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Triciajo
join:2006-10-10
Washington, DC
|  reply to Jack Brown
said by Jack Brown :
... Unfamiliar channel menu that only shows a number, no information about the program or even basic channel information. I press my menu button (as well as several other buttons) and get the message "your settings menu is not available".
I live in DC and am having the same problem. No menu/guide. Getting the "settings menu is not available" message. I have unplugged for 5+ minutes, get flashing "Load" and then no change. I don't understand what numbers are needed to diagnose this problem, but the sticker on the bottom of my box says:
F/G No: 477944-013-00
CATV Converter Model
DCT 2224/1661/ACDEG. Thanks in advance for any help.
|
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by Triciajo :said by Jack Brown :
... Unfamiliar channel menu that only shows a number, no information about the program or even basic channel information. I press my menu button (as well as several other buttons) and get the message "your settings menu is not available".
I live in DC and am having the same problem. No menu/guide. Getting the "settings menu is not available" message. I have unplugged for 5+ minutes, get flashing "Load" and then no change. I don't understand what numbers are needed to diagnose this problem, but the sticker on the bottom of my box says: F/G No: 477944-013-00
CATV Converter Model
DCT 2224/1661/ACDEG. Thanks in advance for any help. There should be a GI### on the bottom or back of it, I need that number please.
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Jason Nealis, Director, Operations RCN |
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