Randall_Lind
join:2004-01-24
Saint Petersburg, FL
2 edits | Re: Illegal Verizon (GTE at the time) is a crappy company as far as dealing with people is concern.
I remember when I had ISDN only had it for 30 days and every night from 6pm-7am they would turn off my phone so I couldn't use ISDN or even make a phone call.
They had tech come out to check out the issues and then threaten me with $85 a hour charges for what was there problem if you ask me. They blame my computer,modem and even me for the issues. This was by the way my first month.
I had 128mb ISDN with 2 phone lines 64mb each. It took them a couple weeks to fix my ISDN line then they announce to all 128mb ISDN users they were going to charge a $1 an hour if we used the 2nd line.
They only wanted me to use 1 phone line for ISDN even through I was paying for 2 lines for ISDN services. My bill back then was $80 for ISDN. So I cancel and got Roadrunner which was new back then and way faster. Roadrunner was also half the price.
So they charge me $300 for canceling and as far as I know they still want it today and I told them I will pay it when hell freezes.
My friend works for Verizon and he said they now charge $200 to install a phone jack up from $85. He said they are losing so many people to cell phones and voip services they just jack up prices on everything and seem not to care about their customers base. |
