lord_slappy
join:2006-10-03
| reply to lord_slappy
Re: Motorola SB5120 Flaky?
I got my modem from Circuit City, so I can't return it to Charter. I did return it to CC, though, and the new one has the same problem. What I've found is that the lights aren't going out completely. What I mean is that the modem isn't completely dying. It's just dropping all of the lights/connection. In the dark, there's still a very dim lighting on them. It's still unresponsive, though, until I power-cycle it. Could something in the cable line cause this?
I have an email into their support area, and I'll probably call them again, too.
So, quick review:
- Not modem b/c a new one does the same thing
- Not router b/c I've tried it with and without the router
- Not the power outlet b/c I've tried a separate outlet
What's left? Just the line and/or Charter service? I did ask the guy to run it under the siding on my house. He said that sometimes that can pinch the cable, but he did it for me anyway. I also requested a little bit bigger service loop underneath so I could run it back through the wall myself later (saves me a $50 charge). Could either of these requests have put me in this situation?
Thanks for your help everyone. |
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jmcgeejr
join:2000-05-15
Kirkland, WA | There is a chance that the signal level is too strong to the modem and its getting "fried".... |
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stivvy
Technonerd
join:2002-05-08
| reply to lord_slappy
said by lord_slappy  :I did ask the guy to run it under the siding on my house. He said that sometimes that can pinch the cable, but he did it for me anyway. I also requested a little bit bigger service loop underneath so I could run it back through the wall myself later (saves me a $50 charge). Could either of these requests have put me in this situation? Thanks for your help everyone. Short answer is yes, either one of those could have put you in that situation. It sounds like the modem is dropping synch but is able to reset itself and regain it. It may also be an issue with the actual electric power getting to the modem. Just for grins to see if that is the issue, try plugging your modem direct into a wall outlet instead of a power sttrip for a while and see if that changes the results.
Otherwise I would schedule a time for a tech to check out your lines. |
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