 Morac
join:2001-08-30
Riverside, NJ
kudos:1
 ·Comcast
1 edit | reply to SvS
Re: NSW 2006 - Norton Unerase broken by recent Symevent updates Can't help you with that one SvS. Installing NIS 2007 will definitely break Unerase. You could prevent NIS 2007 from upgrading SymEvent but I have no idea what effect that would have on how NIS 2007 works. The good news is that I've been told that someone at Symantec has recreated the problem. The bad news is that last I heard they still didn't know why it was broken. Unfortunately because of the way all the Symantec components tie so closely together figuring out why it is happening and how to fix it without breaking everything else will most likely take some time.
That is one of my biggest issues with Symantec products. They all integrate so closely with each other that they need to be installed and uninstalled in order or they can cause problems. I could understand NIS 2007 requiring that NIS 2006 be uninstalled first, but to make it so that installing NIS 2007 upgrades certain components in NSW 2006 so that basically to make a change to NSW 2006 you need to uninstall NIS 2007 first is frustraiting from a user's standpoint. In my opinion the whole "common client" thing wasn't a very good idea. Even Microsoft (king of .dll hell) is trying to steer away from things like that in Vista.
Any way until it's fixed you have 2 choices until it's fixed:
1. Keep NIS 2007 installed and live with Unerase being broken.
2. Don't install NIS 2007 (use NIS 2006 if you have it) and have Unerase work.
Right now I'm going with option #1 until my subscription expires in 45 days. If this problem and the NIS 2007 hang problem aren't fixed by then I'm seriously considering dropping NIS 2007 completely and going with something else (why pay for something that doesn't work?).
BTW, if you take route #2, you can upgrade to SymEvent 12.0.3 without issue. I'm not sure if it's any better than 12.0.0.20, but I'm assuming there are probably bug fixes in it.
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SvS
join:2001-04-15
Germany | said by Morac:Can't help you with that one SvS. Installing NIS 2007 will definitely break Unerase. I know, I tried to restore an disk image with NSW2006/NIS2006 several times, as soon NIS2007 is installed the Norton Protected Recycle Bin stops working. Installing SymEvent 12.1.1.1 on a system with NSW2006/NIS2006 has the same effect and in this configuration re-installing all Symantec products and preventing the SymEvent update (as Tech support suggests) prevents the problem.
However, I'm unable to communicate the problem I experience to the tech support guy: Installing NIS or NAV 2007 on a system with the Norton Protected Recycle Bin installed will break the latter due to a problematic version of SymEvent shipping with the Norton 2007 product line.
Tech support insists on that reinstalling all Symantec products and preventing the SymEvent update available via LiveUpdate will solve the issue. I understand that he is just copying & pasting instructions which may have been attached to the case but... |
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