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most_known
join:2006-09-24
Lebanon, TN
| cancel EL service OK im getting tired of EL service, ever since i signed up with EL i have had nothin but problems. speeds of 270kbps on a 6mbps connection.
I looked at the the agreement and it said if i return the equipment 30days after the equipment is shipped, how does that work. If i call can cancel they have to send me a lable so that i can send it back. thats takes x amout of days to get to me and after i get it i will have to ship it back to them thats another x amount of days. so what if i get the lable and send it back to them before 30 days are up but it dont arrive to after the 30 days so does that mean im in bad luck. or does it go by the post date? | |
|  
DsXsD
I'M A Member
join:2002-08-28
San Gabriel, CA
| Re: cancel EL service i think neither. i think it's the day you call in for the cancellation and you ask for the confirmation cancellation number and the rep's name then upon receiving their return label or printed out, you'll have a week to ship everything back or otherwise you will be charged. this is to my best understanding. | |
| 
Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| You have 30 days from the "shipping date" of the DSL Modem "to call and cancel" or send a letter of cancellation that is by "registered or certified mail, return receipt requested".
»www.earthlink.net/about/policies/dsl/
quote:
4. CANCELLATION
To cancel the Service you must call 1-888-829-8466 or send registered or certified mail, return receipt requested to EarthLink, Inc., Customer Service Manager, Consumer DSL Services, 1375 Peachtree Street, Level A, Atlanta, GA 30309. All equipment returns must have an EarthLink provided shipping label.
If you cancel your account and return all equipment within 30 days of your shipping date (the date EarthLink mails your equipment), EarthLink will refund all fees incurred to date, excluding postage and handling, if you return all equipment provided to you by EarthLink in their original packaging (or equivalent) using an EarthLink supplied return shipping label. EarthLink will not refund any fees after 30 days of your shipping date. EarthLink will mail you a shipping label upon cancellation and will not accept returns without an EarthLink supplied shipping label.
If after 30 days of your original shipping date you are dissatisfied with the Service or any related terms, conditions, rules, policies, guidelines, or practices, your sole remedy is to discontinue using the Service, cancel your account, and pay any cancellation fees that apply. Cancellation will be effective at the end of the current billing period in which notice of cancellation is received. Upon cancellation, email service will be terminated and all files stored on EarthLink servers will be deleted.
EarthLink is providing equipment to you for your use of the Service. Cancellation, downgrading or changing (to Dial up, Basic aDSL, Cable, Satellite, etc.) the Service by you before the initial term of the agreement ends will result in a $149.95 charge.
Like I posted before you changed, swapping DSL Providers does not fix copper loop distance and/or other phone line problems.
»[Speed Problem] changed dsl providers bellsouth to earthlink
Regards,
Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| most_known
join:2006-09-24
Lebanon, TN
| lol, i called to cancel and somehow i found myself giving them more time to fix the problem, the lady i talked to somehow got me to, wait. i was set on one thing and found myself not doing it. can i cancel through online chat so i wont get talked out of canceling this time lol. | |
| |
Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Re: cancel EL service said by most_known  : can i cancel through online chat so i wont get talked out of canceling this time lol. No, you cannot use Live Chat to cancel.
quote:
To cancel the Service you must call 1-888-829-8466 or send registered or certified mail, return receipt requested to EarthLink, Inc., Customer Service Manager, Consumer DSL Services, 1375 Peachtree Street, Level A, Atlanta, GA 30309.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
| 
ElnkShaun
VIP
join:2004-01-30
Atlanta, GA
| Earthlink Electronic Support Response
This is a response from EarthLink Electronic Support.
Hello most_known,
Are you still having issues with your EarthLink DSL service? If you need any assistance, please contact me via IM or at elnshaun@corp.earthlink.net
Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.
Regards,
Shaun O.
EarthLink Support
EarthLink Inc.
ElnkShaun | |
| olegy
join:2003-06-02
San Diego, CA
| That is the weird policy.
I've ordered a new LPV installation on September, 27th.
Should go live on October 12th, when the Covad's tech comes.
So the actual 30 days cancellation policy is down to 15 days for me?
What if I'd go live on October 28th? That means I cannot cancel without a termination fee at all?
I doubt that they can win such a case in the court. | |
| | vinnie97
join:2003-12-05
Mesquite, TX
| Re: cancel EL service Beat this: It took them almost 2 months to finally port my DSL and # to their LPV service (however, they made sure to ship the modem just 4 to 5 days before the service was activated and now I understand why after reading the above policy) ...if not for recent outages experienced, I'd be a happy camper in spite of said delay. | |
| | | somnium
join:2003-01-22
San Diego, CA
1 edit | Re: cancel EL service I feel your pain. I was tossed around quite a bit and sent new modems, etc. | |
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