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4. CANCELLATION

To cancel the Service you must call 1-888-829-8466 or send registered or certified mail, return receipt requested to EarthLink, Inc., Customer Service Manager, Consumer DSL Services, 1375 Peachtree Street, Level A, Atlanta, GA 30309. All equipment returns must have an EarthLink provided shipping label.

If you cancel your account and return all equipment within 30 days of your shipping date (the date EarthLink mails your equipment), EarthLink will refund all fees incurred to date, excluding postage and handling, if you return all equipment provided to you by EarthLink in their original packaging (or equivalent) using an EarthLink supplied return shipping label. EarthLink will not refund any fees after 30 days of your shipping date. EarthLink will mail you a shipping label upon cancellation and will not accept returns without an EarthLink supplied shipping label.

If after 30 days of your original shipping date you are dissatisfied with the Service or any related terms, conditions, rules, policies, guidelines, or practices, your sole remedy is to discontinue using the Service, cancel your account, and pay any cancellation fees that apply. Cancellation will be effective at the end of the current billing period in which notice of cancellation is received. Upon cancellation, email service will be terminated and all files stored on EarthLink servers will be deleted.

EarthLink is providing equipment to you for your use of the Service. Cancellation, downgrading or changing (to Dial up, Basic aDSL, Cable, Satellite, etc.) the Service by you before the initial term of the agreement ends will result in a $149.95 charge.

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