US Telco Support > Verizon > Verizon Fiber Optics > [northeast] FIOS service lame in my area!!

[northeast] FIOS service lame in my area!!

You shouldn't take it lying down like that. You are supposed to get what you pay for. New York speed speed issues for quite sometime recently and there were enough complaints until they fixed the problem.

I would escalate the issue to a supervisor and threaten to cancel your service. You will get action then.

If still no help, write a letter to the Verizon Maryland President.

thank you for the quick reply

well,

1. I take it that there isn't anyone complaining in my area except me. They would careless about losing one customer or two rather than arguing with me.

2. I have threatened to cancel or discount my service, one of the representative said "go ahead".

3. Seems like every single representative I've spoke to would go accord to what they see the result from Verizon Speed test site. Because they said "I see your line is fine here". However, it is a different story when they test from another speed test server. And one even claimed that "That server must be overfloated or slow".

4. They have broken a Privacy Law, they did not explain to me what exactly "remote your PC" is, and told me to go to verizon.net/showme in order to begin their session. There wasn't a Term of Condition or any fine print regarding to the session, except a few word, "Type the code you received from your Representative and click the red button to proceed". Until I clicked the button, and realized that the person was on the phone with me was controlling my computer.

It seems over the past few days there have been some issues. I am only pulling 1M down right now.

reply to freestyle628
What is the service number to call for this issue? Thank you

888-553-1555

Verizon's site stated that Technicial Support is 24/7, but when I just called, the machine said it's closed.

There has been some issues? And it's the same issue happens every single day at the same hour?

The representative did not agree it is the issue from their end, but my end. And I was told that my area is overcrowded, and I'm the only one who's experiencing problems? It does not make sense to me...

I mean that I and quite a few others have been having this problem for the past few nights. I'm calling now.

reply to freestyle628
Hmmm..just called and learned the same. That's a crock of crap!

Verizon's site stated that Technicial Support is 24/7, but when I just called, the machine said it's closed.

reply to rlstjohn
^Are you calling the same number?

I just called again, the machine is still saying "we are closed", but Verizon's site stated it's open 24/7 for technicial support. Why?

Yep, calling the same number. I choose the tech support option and it says, "I cannot transfer you since we are now closed."

My trick often works, by pressing the "0" on keypad while the machine is speaking, so it'll transfers you to any representative automatically. But this time did not work out!

rlstjohn, have you filed a complaint, yet?

reply to rlstjohn
FYI..there is another thread in the forum asking about 24/7 support. People in NY are having the same issues.

I just read. But I thought NY has nothing to do with MD. Are they operating in the same tower?

Seems like Verizon's customer service is worse than my previous cable provider.

reply to freestyle628
I've had FIOS Internet since the beginning of the year and this is the first issue I had. I'll just call tomorrow and hopefully get a better contact number or something.

I just called the number provdied from »Is FIOS Support 24/7?

I had just finish my conversation, the associate I spoke to had created me a ticket, he also did "tracet www.********.com" on my cmd window, and sent the result to technicians. I was told that I will be getting a call from the technicians within 23hours. So I hope I will be getting a good news.

I also pointed out the 553-1555 number wasn't opened as it should of for 24/7. The associate I spoke to will follow up to it.

I have only had Verizon FIOS for about a week here in Ellicott City MD. I have experienced these issues as well (slow speeds the past several nights and the inability to get through to tech support).

I made the mistake of not going 15/2. I read posts that people would order 5/2 and that the tech would give them 15/2. Not so for me. So, I tried multiple times to get upgraded, but they tell me that my account is messed up and they can't do it. A member for only about a week and they have worm me out already.

JT

Hello,

If the associate said your account is "messed up" for some reason, and refused to upgrade your account, you could simply cancel your account first. Verizon FIOS has 30-days money back guarantee policy. Then call them back later to order a new service with 15/2.

You could do that, or you can patiently wait for 10/2 upgrade. It's coming.

reply to freestyle628

reply to freestyle628
Do you have a business account? If your connection is that important you may want to switch to that if you are not already one.

Also try the Verizon Direct forum.
--
FIOS chat »www.fioschat.com MacChatter »www.macchatter.com