nbrennan
join:2006-10-12
Washington, DC
| reply to artjohn
Re: [CATV] RCN HDTV problems in Washington DC - 20015
things going from bad to worse - sunday and today the cable box is basically inoperable - sunday it would crash every 5 minutes, today it gets stuck on some generic passport page
level III tech allegedly coming thursday - I will print out this thread for him |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by nbrennan  :things going from bad to worse - sunday and today the cable box is basically inoperable - sunday it would crash every 5 minutes, today it gets stuck on some generic passport page level III tech allegedly coming thursday - I will print out this thread for him When it would get stuck, would it freeze then reboot?
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Jason Nealis, Director, Operations RCN |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| reply to nbrennan
said by nbrennan :yeah, I spoke too soon - thursday night featured pixellation and sound cut outs again one thing I am wondering is if it is related to the DVR - it seems to worsen if we are recording one channle while watching another - almost as if the DVR is overheating or something Sorry I must have missed this thread, Can you post your GI# please. It's on the bottom of the box..
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Jason Nealis, Director, Operations RCN |
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nbrennan
join:2006-10-12
Washington, DC
| reply to rcnman
said by rcnman :said by nbrennan :things going from bad to worse - sunday and today the cable box is basically inoperable - sunday it would crash every 5 minutes, today it gets stuck on some generic passport page level III tech allegedly coming thursday - I will print out this thread for him When it would get stuck, would it freeze then reboot? yes, and its doing it tonight as well - we gave up and watched a DVD but the box has been cycling on and off merrily all night long - I will look for the number and post it - thanks |
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nbrennan
join:2006-10-12
Washington, DC
| reply to rcnman
said by rcnman :said by nbrennan : Sorry I must have missed this thread, Can you post your GI# please. It's on the bottom of the box.. Thanks Jason - I really appreciate your help
I found an MI code
MI0622TCE191
Just out of curiosity is this the same as refreshing the box? The folks on the phone have done this several times to no avail... |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by nbrennan :said by rcnman :said by nbrennan : Sorry I must have missed this thread, Can you post your GI# please. It's on the bottom of the box.. Thanks Jason - I really appreciate your help I found an MI code MI0622TCE191 Just out of curiosity is this the same as refreshing the box? The folks on the phone have done this several times to no avail... This will be a much harsher reset, more like a factory default hit to try and get it to correct itself. We are having MTC right now on the interface that does this so I will be unable to send the hit till around 3AM or so. So please leave the box on throughout the night tonight, When you wake up you should see it off. Turn it on and give it about 10 minutes to load the firmware and code.
Let me know if it corrects the issues. If not we will have to rely on that Thursday truck roll.
-Jason
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Jason Nealis, Director, Operations RCN |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by rcnman :This will be a much harsher reset, more like a factory default hit to try and get it to correct itself. We are having MTC right now on the interface that does this so I will be unable to send the hit till around 3AM or so. So please leave the box on throughout the night tonight, When you wake up you should see it off. Turn it on and give it about 10 minutes to load the firmware and code. Let me know if it corrects the issues. If not we will have to rely on that Thursday truck roll. -Jason Sadly, The hit I sent failed. This means something is wrong with either the network to your box or the network to your street. My system tells me your box did not receive the command 
I'm going to add a note to the account for the tech that is coming to your house to check the off the node for your street. (I believe you said other people on your street are having similar issues?)
-jason
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Jason Nealis,
Director, Operations
RCN |
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nbrennan
join:2006-10-12
Washington, DC
| thank you jason - yes, please inform the tech
I am not surprised that you think it my be from teh network to the street - the cable going from the telephone pole to our house fell earlier this year and even though RCN came right out to replace I think it may be related to some of the probs we are having
yes, at least 2 other neighbors are having the same prob and as you can see from this thread others in upper NWDC
thanks again for your help |
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nbrennan
join:2006-10-12
Washington, DC
| the tech came today - unfortunately I had to be at work so I'm not quite sure exactly what transpired....
she replaced the box but did not look at the line outside the house - she said another unit had to do that
generally things are better but not perfect, tonight, things seem reasonably well piciture wise....not a lot of pixelation but we are still suffering from occasional audio dropouts that can only be fixed by changing the channel
I will monitor over the next few days and see if things get better/worse |
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