NW-DC
@rcn.com
| reply to nbrennan
Re: [CATV] RCN HDTV problems in Washington DC - 20015
Thank GOSH I am not the only one having this problem! I too am in 20015. I tried to explain this to the RCN support folks and they said it MUST be customer side and not plant side and offered to book a truck roll. The HD channels worked PERFECTLY before the guide upgrade. Besides the increase in pixelations, the audio muting issue is REALLY annoying. When the HD carrier unlocks because of the pixelation, the audio sometimes (more often than not) will NOT return. Changing away from and back to that channel will restore the audio. I also have a cable card and although it too is experiencing increased pixelation and audio muting, the audio at least comes back without having to switch away and back.
And my DCT-2224 is STILL DEAD. Jason and support have sent MANY updates to that unit but still no pic or audio. Guide is fine. I have concluded the box probably died coincidental to the upgrade. The DCT-6412 is running just fine except for the problems noted above.
I also have 20 MB internet and that is AOK. |
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nbrennan
join:2006-10-12
Washington, DC |
great - I'm not the only one!! And our neighbors are having similar problems so clearly its a neighborhood not an individual issue......hopefully some of the RCN folks who contribute to the forum can help get us to a resolution |
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nbrennan
join:2006-10-12
Washington, DC | reply to NW-DC
just out of curiosity, have these problems improved for anyone? Without a service call the picture quality has improved dramatically? |
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pmp888
@rcn.com | No - If anything, the problems have gotten worse over the past couple weeks. The problems with breakup (blockiness in video and no audio) seem separate from the audio cutouts. The audio cutouts definitely seem to be coming more frequently now. |
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nbrennan
join:2006-10-12
Washington, DC
| yeah, I spoke too soon - thursday night featured pixellation and sound cut outs again
one thing I am wondering is if it is related to the DVR - it seems to worsen if we are recording one channle while watching another - almost as if the DVR is overheating or something |
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NW-DC
@rcn.com
| one thing I am wondering is if it is related to the DVR - it seems to worsen if we are recording one channle while watching another - almost as if the DVR is overheating or something
Yeah, the pixelation was pretty bad last night in NW-DC. That and the audio muting issue. It SEEMED to be better a few days last week. I use the HDMI output on a 6412. That and the DVR and any background tasks running on the 6412 it makes me almost wonder if the new software is hogging too much CPU to do all the features simultaneously. |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| reply to nbrennan
said by nbrennan  :yeah, I spoke too soon - thursday night featured pixellation and sound cut outs again one thing I am wondering is if it is related to the DVR - it seems to worsen if we are recording one channle while watching another - almost as if the DVR is overheating or something Sorry I must have missed this thread, Can you post your GI# please. It's on the bottom of the box..
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Jason Nealis, Director, Operations RCN |
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nbrennan
join:2006-10-12
Washington, DC
| said by rcnman :said by nbrennan : Sorry I must have missed this thread, Can you post your GI# please. It's on the bottom of the box.. Thanks Jason - I really appreciate your help
I found an MI code
MI0622TCE191
Just out of curiosity is this the same as refreshing the box? The folks on the phone have done this several times to no avail... |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by nbrennan :said by rcnman :said by nbrennan : Sorry I must have missed this thread, Can you post your GI# please. It's on the bottom of the box.. Thanks Jason - I really appreciate your help I found an MI code MI0622TCE191 Just out of curiosity is this the same as refreshing the box? The folks on the phone have done this several times to no avail... This will be a much harsher reset, more like a factory default hit to try and get it to correct itself. We are having MTC right now on the interface that does this so I will be unable to send the hit till around 3AM or so. So please leave the box on throughout the night tonight, When you wake up you should see it off. Turn it on and give it about 10 minutes to load the firmware and code.
Let me know if it corrects the issues. If not we will have to rely on that Thursday truck roll.
-Jason
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Jason Nealis, Director, Operations RCN |
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rcnman
Jason Nealis
Premium,VIP
join:2003-05-02
Herndon, VA
| said by rcnman :This will be a much harsher reset, more like a factory default hit to try and get it to correct itself. We are having MTC right now on the interface that does this so I will be unable to send the hit till around 3AM or so. So please leave the box on throughout the night tonight, When you wake up you should see it off. Turn it on and give it about 10 minutes to load the firmware and code. Let me know if it corrects the issues. If not we will have to rely on that Thursday truck roll. -Jason Sadly, The hit I sent failed. This means something is wrong with either the network to your box or the network to your street. My system tells me your box did not receive the command 
I'm going to add a note to the account for the tech that is coming to your house to check the off the node for your street. (I believe you said other people on your street are having similar issues?)
-jason
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Jason Nealis,
Director, Operations
RCN |
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nbrennan
join:2006-10-12
Washington, DC
| thank you jason - yes, please inform the tech
I am not surprised that you think it my be from teh network to the street - the cable going from the telephone pole to our house fell earlier this year and even though RCN came right out to replace I think it may be related to some of the probs we are having
yes, at least 2 other neighbors are having the same prob and as you can see from this thread others in upper NWDC
thanks again for your help |
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nbrennan
join:2006-10-12
Washington, DC
| the tech came today - unfortunately I had to be at work so I'm not quite sure exactly what transpired....
she replaced the box but did not look at the line outside the house - she said another unit had to do that
generally things are better but not perfect, tonight, things seem reasonably well piciture wise....not a lot of pixelation but we are still suffering from occasional audio dropouts that can only be fixed by changing the channel
I will monitor over the next few days and see if things get better/worse |
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