Woke up this morning with no network connectivity. All the modem lights were ok, rebooted and power-cycled the modem and router with no luck. Let me say, that 2 months ago, I was suspended for bandwidth usage. Once I was alerted to the problem, I installed DLMeter and have limited my usage. Here's that link if any are bored:
»Acct suspended - Abuse Dept?
I called 1-800-COMCAST and was in an endless loop. After the message "please wait for the next available agent...", I'd hear 2 beeps, then I'd be back at the "Welcome to Comcast.." greeting and would have to start again.
This continued for about 30 min, so I got on my work laptop and connected thru dialup to see if there was some outage. The outage page had nothing...literally. All the page would display was "nada" in the upper left, first line and that was it. Decided to fire up a chat to see if there was an outage. Got a rep who said she didn't see any outage in Northern NJ, then asked for my acct number. She looked me up and then said that I would have to call unpublished phone number removed
. That my account was terminated on 8/10 for 12 months. I told her that yes, I was suspended, but that was a warning and per their recommendation I've installed bandwidth monitoring tools and have limited usage. She said that my account had the note that for any problems, I would have to call that number. She could help me no further.
I was frustrated so I decided to get some breakfast and clear my head. Came back and called 1-800-COMCAST and now finally, there was a recording that there was an outage in my area. About 20 min later, I was back up.
It's been just about 2 months to the day since I was re-instated, and I've monitored usage and in those 2 months combined, I haven't even approached half of what they stated I used in the month I was suspended.
So, my questions are:
1) Why doesn't it show on my account that I was re-instated?
2) Does this mean that from now on I'm branded with a scarlett letter and the regular 1-800-COMCAST support will not help me with anything and just transfer me to abuse?