deadbeatguy
@comcast.net
| comcast amnesty?
Attached should be a letter I received in the mail. My auto pay thing stopped working while I was out of the country so they just eventually disconnected it. Anyone ever receive something similar and how did it work if so? |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL | That's the letter you received in the mail? IMO sounds like a Comcast employee trying to make a quick buck on the side. |
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deadbeatguy
@comcast.net
| Yep, that's what came in the mail, only thing in the envelope. Anyhow, gave them a call and within an hour they were here and reconnected everything, just gave em cash and everything was set. Good thing it came today, since I was literally walking out the door to pay the $700-800 it would've taken to get set back up normally, rather than small fraction it cost me this way. They were even nice enough to move me to the $19.99 internet + $29.99 digital cable + HBO plan.
Only thing i wish is that service was that good for normal customers, since last time my cable went down it took a week to even get someone out here.... |
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MPScan
Premium
join:2001-08-24
Boston, MA
| reply to Rob
Completely agreed. There are people at Comcast who would be very interested in talking to Mr. Spears.
A notice like that?? Followed by someone who shows up at your house, collects cash, and turns your service back on??
Oh yea. It's all on the up-and-up.  |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·Comcast
·WOW Internet and C..
| said by MPScan  :Completely agreed. There are people at Comcast who would be very interested in talking to Mr. Spears. A notice like that?? Followed by someone who shows up at your house, collects cash, and turns your service back on?? Oh yea. It's all on the up-and-up. There's nothing wrong with what the OP has shown. The guy more than likely works for a contract sales company for Comcast. I know a few people who work for one, and Comcast has amnesty programs like this all the time. They'll tag the door like that if the customer isn't home at the time. |
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deadbeatguy
@comcast.net
| Yeah, my guess would be that they were a private contractor. The phone number that was provided was the guys cell phone and they drove a normal pickup truck without any comcast marking/branding and weren't wearing the stuff comcast employees wear either. Either way, it worked out well, saved several hundred dollars and i'm back up and running without delay. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast
| reply to deadbeatguy
its common to get a offer like this after you were shut off for non pay. they usually show up around a month after a disconnect but sometimes its pushed up in certain cases. give a good sob story to the guy that disconnects you and he might pass your number to them next day. |
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MPScan
Premium
join:2001-08-24
Boston, MA | reply to deadbeatguy
Ok. I guess that I live in an area where that type of stuff is pretty much unheard of..  |
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MadMANN
Premium
join:2005-08-19 | I can confirm what rody44 said. It happens a lot. Except I usually hear of them posting a door hanger. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA
·Comcast
| reply to deadbeatguy
for the record comcast techs can always take cash or checks and all carry id's. just to be on the safe side if your paranoid take note of the tag on the vehicle and make sure you let the tech know you did. im pretty sure everyone now has national id's and are only good for a year. |
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steelhead78
Premium,MVM
join:2005-08-23
Carrolltown, PA | reply to rody_44
Re: comcast amnesty?
"for the record comcast techs can always take cash or checks and all carry id's."
Where they have been issued id's. We've been CComcast now for 2 1/2 months, still no id's here.
--
Black and Gold all the way. |
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TD Nickell
Premium,MVM
join:2006-09-26
Federal Way, WA
clubs: | reply to deadbeatguy
I have never seen this practice on the westcoast either,but what do i know i always pay my bill on time.  |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA
| reply to deadbeatguy
i dont always get my payment in precisely on the "due" date, but comcast is pretty lenient with payment here at least. I have always had it at least partially paid before the next bill, and I have never gotten a notice or late fee of any kind. I imagine it would be different if Had ever gone longer. I know of a friend that was disconnected for non payment, but that didn't happen until his roomate hadn't payed the bill for 5 months. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to deadbeatguy
i would hope you had at least a id from whoever the old cable company was. ids follow the person national now from what i understand. |
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steelhead78
Premium,MVM
join:2005-08-23
Carrolltown, PA
| Still got my old Adelphia id, though most of the writing is faded out. It also has John Rigas' signature. Maybe a future collector's item? 
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Black and Gold all the way. |
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deadbeatguy
@comcast.net
| reply to deadbeatguy
In the end, I guess it's worth it for them. When most people get to that point Comcast probably never sees a dime again, in addition to losing their equipment, so the only option is to sell their accounts to a collection agency for pennies to the dollar. Since the infrastructure is already in place for the customers it doesn't neccessarily cost them much extra to provide them service so they might as well get them back and get whatever they can that they otherwise wouldn't. |
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MadMANN
Premium
join:2005-08-19
·Comcast
| reply to deadbeatguy
If you think about it, it's smart business. Generate a monthly income by giving someone motivation to pay some of their past due bill, of which, they likely wouldn't see otherwise.
They either pay the collection agency to collect, in which case, the debtor is out the full bill and still has no service, or they offer amnesty so they can get about the same amount of money back as they would with a collection agency and bank on the customer paying their bill if they give them a second chance. Either way, both the company and the customer wins. Even of the customer gets behind again, they still got SOME money back that they wouldn't have otherwise.
Granted, they get burned by this sometimes, but I am sure they also reap rewards. After all, if someone gets waaaaay behind on their cable bill and hasn't had service in a year or two, chances are they got behind on the satellite bill at some point as well. And just try to get Directv or Dish to forgive over $100 in debt and give you service back without a deposit. . . .'d never happen! |
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cablepolice
@comcast.net
| reply to deadbeatguy
Ummm I wish I was on the clock now, maybe research online should be part of my job(see recent thread) and tell me why I love cable ?
ok, that is not anyone who works for comcast, not inhouse for sure, maybe maybe there is a slim chance he does contract work for comcast, I would bet $100 he is someone who knows cable and is looking to make a couple K on the side.
COMCAST DOES NOT TAKE CASH, CHECK OR MONEY ORDER ONLY, always before the job is begun too.
I just saw a large gated apt complex that got gutted, a guy, and dont ask me to explain how gullible peeps can be, guy went around and cut all the cable in the lock boxes, then he put fliers like that on everyones door and asked for $65 cash, he got over 50 suckers, thats $3250 at least, I was there to clean up and I couldnt figure out how the fuck if my cable goes out all the sudden I am going to give someone cash to turn back on a service that I pay for. the fliers didnt mention amnesty, they looked good too...its a great scam, quick and thats great money for a days work.
but it must have been that he was praying on the people that used to ahve cable, or had an illegal hookup, but in some way no longer paid comcast for service... and boy did he get them, seriously I got my ass reamed by a mob of people like you could barely imagine.
And there was a guy that got held hostage I think I remeber hearing, went back and was recognized as a rip off guy and the residents held him and the police had to come help him I think...?
damn Im glad to have a little closure on how my fellow humans could be so dumb, It was just a mess I never thought to really figure who was a sub in good standing, I wasnt there to actually do much but figure it out too haha, there was a gaggle of techs out there working...
oh man steel I hate that shit but it is true, not all comcast techs have a comcast id, but if your in doubt dont deal for sure, they have a drivers license though, for sure. |
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cablepolice
@comcast.net
| reply to deadbeatguy
I should say that I am only familiar with ATL comcast, and it must be different everywhere so they may take cash, where are you...considering that I still know its bogus, you might get cable but you wont be getting a comcast bill every month, I would guess anyhow |
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